I recently sent several emails requesting that they send me a missing part for my garage door opener package, but they kept sending me the same generic response over and over without resolving the i... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Genie has the worst customer service support I have ever dealt with. They should be ashamed of themselves. On hold for hours, no call backs, no emails answered. Honestly a joke of a company. Upd... Toon meer
I bought TWO model 7155 openers. I have had trouble with BOTH of them within the first month. They have excellent trouble support agents IF YOU CAN GET TO THEM. You cannot. On hold 1.5 hours each time... Toon meer
The garage door opener 7155 works great! So I decided to buy the Aladdin Connect for it. Guess what? I didn't need it, it's built in. Sure wish tech support would have told me this instead of escalati... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Genie garage door opener systems, accessories and installations are well-known and trusted by consumers. Explore our product and support offerings today.
Contactgegevens
one door drive, 44660, Mt. Hope, Verenigde Staten
- 8003543643
- ohio_cs_team@geniecompany.com
- geniecompany.com
1,4
Zeer slecht
188 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 13% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Replacement Openers
The replacement openers work but periodically I have to push the button multiple times before the door will go up. Not sure if the problem is with the door, the opener, or the connection signal.
12 december 2018
Review zonder uitnodiging
Antwoord van The Genie Company
Hi Kristen,
Thank you for the feedback. Having to press the button multiple times to activate the unit, could be a result of the door, radio frequency interference (caused from using non-Genie LED bulbs in the garage door opener) or a handful of other things. We will be reaching out to you directly to provide you additional assistance.
Thank you!
Very satisfied
10 december 2018
Review zonder uitnodiging
Quiet reliability
10 december 2018
Review zonder uitnodiging
I was very satisfied with our product
4 december 2018
Review zonder uitnodiging
Antwoord van The Genie Company
Jeffery
Very glad to hear that the items ordered met your expectations.
Thanks,
Genie
Lacking appreciation for customer…
Lacking appreciation for customer loyalty.
I moved into my home in 5/2018 and the garage door opener that had a problem was the Genie one.
Initially, when I figured out what was wrong...I ordered the part from the Genie website and made my fix. I subsequently found out that there was an additional problem and when I got back in touch to figure out if I could repair, or if I should just replace...I was met with a "eh...you could do whatever". In asking what products would make for an easier replacement by a novice...there was also very little color given.
Because of that, I tried a repair and ordered new parts again (one of them was to replace the part I had just recently replaced but had been broken by the other issue). Upon making the fix, I found out that this was turning into a situation where I might end up replacing all the parts!
When I said I wanted to make a return, so I could just buy a new Genie chain driven opener...I was told parts are not returnable if used. The only thing I did was to see if the new door limit trigger would stop the carriage (it didn't). I didn't even really install it...just hooked it up to the wire.
None of Genie's stances are incorrect....they just do not lead one to be desirous of having a longer term relationship with the company. With that said, I did install the new chain drive opener and the product itself is great. Just a small tweak in how they interact with their customers could make me a customer for life!
3 december 2018
Review zonder uitnodiging
Antwoord van The Genie Company
Joseph
We apologize for this experience and that your concerns were not fixed on the first call. We will reach out to you today and get this corrected.
Thanks,
Genie
We really like the new Gene garage door…
We really like the new Gene garage door opener.
The instruction on programming were not correct.
3 december 2018
Review zonder uitnodiging
Antwoord van The Genie Company
David,
We are sorry to hear that the programming instructions did not answer all of your questions on your new Genie garage door opener. We will reach out to you personally to get more info and resolve the issue.
Thanks
Genie
Awesome people that really stand behind…
Awesome people that really stand behind their product. Special thanks to Sunny for handling my case expertly.
3 december 2018
Review zonder uitnodiging
Antwoord van The Genie Company
Kenneth
Thank you for the kind words
Works perfectly
This was to replace my lost garage door opener. I bought another one and which did not work at all. This one works perfectly and has good build quality.
23 november 2018
Review zonder uitnodiging
Antwoord van The Genie Company
Arthur
We are glad that you had a good experience with the genuine Genie remote you purchased from our store.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.