Genshin Whales is always such a pleasure to buy from. They're very quick on the ball with just about anything. They reply to queries and emails in about a day. If there's something out of stock,... Toon meer
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Lees wat reviewers zeggen
Really good vendor for Aussie genshin merch. Bought quite a few things from them. They accidentally left something before sending (i don't blame them, it was a very plain brown box) but sent it later... Toon meer
Package was sturdy and the items seemed to be well packed. But one of the set (Inazuma) was damaged in two of its corners and the cardboard was crushed there. Otherwise, the other stuff was in perfect... Toon meer
I received my offical Honkai: Star rail Kafka display box in a well packaged parcel. Happy to be prepared for when I get my figure. I would recommend purchasing with them as they reply to your message... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Based in Sydney, Australia. Selling Official Genshin Impact, Honkai: Star Rail, Arknights and Zenless Zone Zero merchandise.
Contactgegevens
Sydney, Australië
- 0481817375
- contact@genshinwhales.com.au
- genshinwhales.com.au
4,7
Uitstekend
66 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Everything went pretty well and all of…
Everything went pretty well and all of the things I bought had arrived safely.
15 september 2026
Happy
The tracking was good. it did take 2 months but it warned of that because it was a pre order someone get back to me fast when I messaged.
15 september 2026
Just Brilliant !
Brilliant service, authentic and high quality products and amazing packaging!
9 juni 2026
Great products
Great products, great quality, quick dispatch of item and delivery. Very happy with purchase
1 juli 2026
Really good vendor for Aussie genshin…
Really good vendor for Aussie genshin merch. Bought quite a few things from them. They accidentally left something before sending (i don't blame them, it was a very plain brown box) but sent it later for no additional charge.
18 juni 2026
Happy nerds
Very happy with our order. Arrived quickly and very carefully packaged. TCG, mousepad, puzzle and other goodies as described. Thank you so much!
9 juni 2026
Antwoord van Genshin Whales
Hi Gwyndolin,
We take customer feedback seriously and always aim to assist where possible. However, after reviewing our records, we have been unable to locate any order or prior contact associated with this review.
We would appreciate the opportunity to investigate this further, so please feel free to reach out to us directly with your order details and we’ll be happy to look into the matter.
Regards,
Genshin Whales
My offical Star Rail Kafka display box
I received my offical Honkai: Star rail Kafka display box in a well packaged parcel. Happy to be prepared for when I get my figure. I would recommend purchasing with them as they reply to your messages pretty fast. A happy customer.
30 april 2026
Good service
Delivery is great. Well packaged, shipping is pretty fast, usually within one day of the shipping label being created. Also visited their booth at animanga and smash, The staff were friendly
7 april 2026
Highly recommended
I ordered from Genshin Whales several times and their service is still good as always! My package not only arrived on time in good condition but they also replied to my question quickly with clear explainations~ No complain from me
31 maart 2026
Always a pleasure to buy from
Genshin Whales is always such a pleasure to buy from.
They're very quick on the ball with just about anything. They reply to queries and emails in about a day. If there's something out of stock, they refund or email you super quickly. The packing is always super secure and nothing I have ordered has arrived broken. Pre-orders often come early, and you receive tracking information near-on immediately.
I've been ordering with them for literal years to get official Genshin and HSR merch, and they're one of the best in Australia.
23 maart 2026
Always got updates on the order and it…
Always got updates on the order and it arrived with no issues :D
8 maart 2026
Package movement alerts
I was always alerted of the movement in my order through the system up until its arrival.
22 februari 2026
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