Although the package arrived damaged, which isn't the store's fault but the delivery service's, what we ordered was very well wrapped and arrived undamaged. The store's service was excellent and frien... Toon meer
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Lees wat reviewers zeggen
Genshin Whales is always such a pleasure to buy from. They're very quick on the ball with just about anything. They reply to queries and emails in about a day. If there's something out of stock,... Toon meer
Really good vendor for Aussie genshin merch. Bought quite a few things from them. They accidentally left something before sending (i don't blame them, it was a very plain brown box) but sent it later... Toon meer
Package was sturdy and the items seemed to be well packed. But one of the set (Inazuma) was damaged in two of its corners and the cardboard was crushed there. Otherwise, the other stuff was in perfect... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Based in Sydney, Australia. Selling Official Genshin Impact, Honkai: Star Rail, Arknights and Zenless Zone Zero merchandise.
Contactgegevens
Sydney, Australië
- 0481817375
- contact@genshinwhales.com.au
- genshinwhales.com.au
4,7
Uitstekend
67 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Package movement alerts
I was always alerted of the movement in my order through the system up until its arrival.
22 februari 2026
Perfect Birthday Gift
The order was as described/pictured and arrived promptly in plenty of time for my child’s birthday. Thank you!
2 februari 2026
I’ve been eyeing this item for a good…
I’ve been eyeing this item for a good while and I’m glad I got it, it feels expensive and looks great. Came packaged really well no cracks or any breaks
24 februari 2026
Package was sturdy and the items seemed…
Package was sturdy and the items seemed to be well packed. But one of the set (Inazuma) was damaged in two of its corners and the cardboard was crushed there. Otherwise, the other stuff was in perfect condition. Delivery took a bit long but the shipping was immediate after the order. In the first end, the whole experience is fine.
26 januari 2026
100% Satisfaction
2nd Purchase with Genshin Whales. Both times received items on time and no problems with Merch. Would shop again.
31 december 2025
my grandson loves he figurine
2 januari 2026
When they were out of stock
When they were out of stock, they informed me immediately and gave me alternatives for other products or a refund.
4 december 2025
Surprised
Quick delivery
Great quality products
What more could you ask for
Have ordered twice and so far great
2 december 2025
Got everything I wanted
Got everything I wanted! It was a little sad that it said the aranara keychains were available when they weren't, but overall I'm happy! I got my Cacucu and I got a blind bag for my sister! She got the chimera she wanted lol!
17 november 2025
Great experience
My overall experience was very positive. I purchased Honkai: Star Rail Awooo Firm Chimera Pet Blind Bag as a present for my daughter, and everything went smoothly from start to finish. The delivery arrived exactly as expected, right on time and in great condition, which made the surprise even more special. The product itself matched the description and met our expectations, adding to the joy of giving it as a gift. I appreciate the reliable service and would confidently recommend this to others looking for a hassle-free purchase.
7 november 2025
Easy to order
Easy to order. Quick shipping information provided and arrived fast. Item exactly as described.
30 oktober 2025
I was able to get a replacement part…
I was able to get a replacement part for my bag
It took I little while but I’m very happy
1 oktober 2025
Amazing Oceania Proxy
Honestly this was a "test order" with a new proxy and everything shipped perfectly, undamaged, and was exactly what I was looking for!
30 september 2025
Quick delivery and the package came…
Quick delivery and the package came without any damage.
19 september 2025
Great experience all the way
Great experience all the way, from ordering on website to final delivery :)
2 september 2025
Good quality
Bought a bag and bracelet. Pretty good quality and surprisingly decent delivery time.
14 juli 2025
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