Get Laid Beds Reviews 

I bought a Japanese bed with storage box and side table with assembly.

The customer service was incredible, you can get to a real person in 1 minute, miracle.

The build was on time (again miracle), keep you updated in each process (order placed, in workshop, dispatched etc.), and beautiful.

Peter Thawhs who assembled everything was fast and did the job diligently.

I hope this company will be around for a long long time. Will be coming bed when replacing the bed in the other bedroom

Lewis answered all of my questions about assembly of our new bed. It made my work easy. Now we have a solid, beautiful hardwood bed.

I had a positive experience with get laid beds. Bed came in on time and the quality was what I expected. Real good quality wood is not cheap. You pay for what you get comes to mind. This bed will last for years and the styling is timeless. So happy I stumbled upon this company will recommend to anyone.

Ellie made the process of getting a replacement for my headboard very easy (and fast!)

I've had my bed for a couple of years and I love it!

We ordered four finished under-bed boxes for the Deco bed. The slats that make up the bottom of each box and interior back arrived unstained, and about 75% of those unstained boards were warped. The instructions for assembly were also poor.

The entire under-bed boxes were supposed to be stained and finished. We had to sand or cut each of those warped boards to make them fit. Get Laid Beds made no mention of that possibility, and it took us about 24 hours in total to finish building the boxes.

We requested a 50% refund of the cost of those boxes for our time spent and highly dissatisfying experience. Get Laid Beds could easily solve the problem by finishing all the slats for the boxes as advertised or making the slots on each side rail larger to accommodate warped boards in general. It was incredibly frustrating.

We also requested a 100% refund for the felt stickers for the bottom of the bed legs. The box that they were in arrived opened, and they were stuck to the headboard and not on the wax paper.

Despite providing a video and numerous photos of the warped boards and adhesive from the floor protectors all over the headboard, Get Laid Bed only offered us a $33 refund. They said that we had altered the slats to make them fit and thus voided the warranty. If the company ships substandard products, it needs to adjust its practices. Do not order from this company. If you have issues, they will not be resolved.

The beds are not bad, but for the money I expected perfection, as presented in the pictures of this company... I was disappointed. We have a low bed from another company for many years (unfortunately we can no longer find the contact)...and we are sure that it will last a lifetime. I don't feel the same with Get Laid Beds products . We bought two Low Tokyo beds. The headboard is quite uneven in one of them. The material seems to be soft and not durable. Damage on some boards. We contacted the company, they don't want to deal with it at all. We are not surprised that the damage occurred. The packaging is pretty crappy. We ordered foot pads. They didn't come with neither one. It is a UK based company. This means that their services are not at the same level as in the USA. That means "if you don't like something, dear customer, it's your problem " . Giving two and half stars...because I would not recommend this company to anyone else

My wonderful experience with this company was largely because of Beth, my Customer Service Advisor. The fact that GLD provides a "real" person every step of the process - is rare and exceptional. Even more incredible, is how Beth responded so quickly, professionally and respectfully. She showed me she cared - and she listened. She answered all my questions and processed my order to perfection. GLB is an amazing company with an wonderful product - and an even more incredible staff. Thank you Beth!

My wife was confined to bed, and we ordered a Get Laid Bed so that we could have a lovely guest room that would enable us to have 24-hour care. However, cancer, unrelated to the conditions that had her confined to bed, was discovered, and my wife passed away quickly before the bed arrived. George very kindly arranged a return of the bed, and Beth will be handling things when it reaches them. Communication has been excellent, and the very thoughtful and compassionate service has been greatly appreciated.

I needed a non-standard bed size shipped internationally, and within 4 hours of reaching out Ellie had responded kindly to help me get the perfect bed. She even advised me about stain/color choice. I couldn’t be more thrilled with the level of customer service I received and the product we bought. The Japanese storage bed is exactly what we wanted to maximize space but still achieve that “floating bed” look and add a zen element to our room!

Ellie made the custom process fast and simple. Eager for the bed to come.

Currently on our third morning where we've had to get up at 6am to deal with this very expensive bed. This process has been going on for four weeks so far.

First Monday morning, the drivers arrive at 7am. We were told they'd arrive during the daytime a week previously, around 3pm, but this was changed at the last minute to 6:30am-8:30am late on the Sunday evening, the day before delivery.

When they arrived, they only called on the phone, and then drove off when we don't answer the phone because it was on silent. It was on silent, because my partner was sleeping, and I was waiting downstairs. Apparently they don't come to the door and knock! We would have heard them if they did. We weren't told they'd call and wouldn't knock on door.

Second morning, two weeks later, the installers arrive again, and assemble the bed. All goes well, until after they leave I check the bed and one side of the headboard is very obviously loose and squeaks, while the other is solidly in place. Naively, I didn't check before they left, trusting them. Surely, as someone responsible for assembly, you would check the sturdiness during assembly before leaving the product with customer? Sadly not. I trusted them to do this (my faulty I guess), and didn't expect I would have to check their work before they left. And we paid extra for assembly.

Now, we have to wait for a third 6am start (next week) to deal with assembly coming out again to fix the issue. Apparently it is a manufacturing issue that got through i) quality control and ii) assembly. Not acceptable.

This is a very expensive bed, and as such my expectations are higher when it comes to bed quality (sturdiness), delivery (last minute changes/timings), and assembly. I have been disappointed by all three.

My partner is currently dealing with customer service, trying to sort the issue. I'm of the opinion we should just return it for a full refund. I can see similar beds for 30% cheaper online. She's still hopeful.

Also, so far no compensation offered. Just "we'll send someone to fix it and see what we do then".

Utterly disgraceful. Has massively wasted my and my partner's time and energy. Quality and service do not match the price.

Update:

Repair guys came as agreed and through no fault of their own had been told to bring the wrong repair part so couldn’t repair.

Was confirmed that it was a manufacturing error, but also, assembly had not caught it, despite obvious very loose headboard. Nearly 6 weeks after bed arrived, and whole bed has been returned for full refund. Really sad, as was a lovely bed, but after 3 early Mondays and a broken bed, have had enough of “Get Laid Beds”.

Absolutely no compensation offered for the many hours of inconvenience lost. The solution here, for a company of excellence, would have been to offer a full refund, and a heavily discounted replacement of same bed, with guaranteed senior staff over-seeing its assembly upon next delivery. This was not considered, discussed, or offered to us, but that’s what I would have done in their position.

We ordered an ottoman bed and picked the colour from the samples we received earlier. The bed looks like is good quality, however there are a few small scratches in not so visible places (and that's why we don't want to request a return).
The delivery guy looked like he had a bad day and was annoyed by the parking in our building (asked us to sign a waiver for any parking tickets). He was at the wrong entrance and was annoyed by that too, and was on the phone all the time. The assembly was good at the end and he applied wax in some of the marks on the wood.

Two major issues. 1) I ordered a "floating shelf" for $119+Tax at the same time and same color as the bed frame, however once the bed was built, the mattress hung over the frame so the floating shelf could not be attached. When I contacted customers service they told me basically "too bad you should have known that the floating shelf wasn't compatible" (in not so many words). They were not willing to issue me a refund or a shipping label. I am waiting to see how much shipping is from USA, my guess is it won't be worth me shipping it back at my expense, and I will be out the money for something I can't use -- GRRRR!!!
2) The assembly process was difficult as the pre-drilled holes for the screws did not line up so when we finished the headboard it was slanted and had to redo it with our own holes.

I wanted to love this, but unfortunately ran into many issues and had to return the bed frame. This included missing screws and slats that were the wrong size. It also took a lot of energy to build (even with an electric screwdriver) as holes weren't made or didn't align for the screws. Then once it was mostly built, it was a very squeaky bed frame. I wanted to pay for the white glove installation but it wasn't possible due to the lack of a private parking spot (something they only tell you at the end). Customer service however was great and they arranged the pick up very quickly.

I recently had an order issue that left me feeling quite frustrated, but thanks to Cara at Get Laid Beds, it turned into a positive experience. My order wasn't delivered as expected, and I was unsure how to resolve the situation.

From the moment Cara stepped in, her approach was nothing short of amazing. She was incredibly speedy and proactive, immediately taking charge of the situation. Her excellent communication skills kept me informed every step of the way, which was immensely reassuring.

Cara was persistent and worked tirelessly on my behalf, dealing with the courier service and ensuring that my order was finally delivered. If it wasn't for her dedication and tenacity, I'm not sure it would have been sorted out.

Cara's exceptional customer service turned a potentially stressful situation into a smooth and satisfactory experience. She truly went above and beyond, and I am deeply grateful for her help. Thank you, Cara, for your outstanding support! You're AMAZING!

Ellie provided excellent customer service enabling g me to get the wood samples I need to order a bed. She was fast as well as informative.

Clicked on 'Solid Walnut Beds', clicked on 'Low Oriental Bed', placed an order.

Didn't realise until the bed arrived that the colour defaults to 'Honey (Satin Stain)' even if you've clicked through specifically on 'Walnut'.

We returned the bed for a refund but are now out about £80 on return delivery fees because the website UX is incredibly misleading.

The 'colour' field should either have no default - forcing you to actually pick one - or it should be pre-selected based on the colour you've just clicked on from the menu.

I wonder how many Honey Satin Stain beds get returned because of this...?

I ordered the Oxford bed after shopping around, and I was satisfied that it was about as good value as I was going to find for the style of bed I wanted. It looks great and feels sturdy (I had to replace my old bed as it was breaking). I'm glad I spent the extra to have it assembled, thanks to Andy and Brody who were in and out in around 10 minutes - impressive work! :)

This company has been great to work with. I ordered two beds with them to be shipped internationally. FedEx unfortunately misrouted them and sent them on a world tour and I ended up with some open boxes and missing pieces, but the quality and craftsmanship is so outstanding that only one board was damaged and needed replaced. Elisha is the customer service rep I communicated back and forth with throughout this, and she has been so kind and helpful. I'd hang out with her after work.
Amazing, gorgeous beds and absolute top tier customer service. I'm impressed with every aspect of this business.

After searching online for the perfect bed, I found your company. It was difficult to determine a wood color as I am matching the bed to other furniture. I called and spoke to Ellie who patiently helped me. She offered to send samples. I got 3 but none that matched. Speaking to Ellie again she offered to send 3 more. She was patient and kind.
I received 3 more samples, which one was a very close match. I contacted Ellie again and placed my order. I must say that working with your service person was greatly appreciated. Her patience and kindness
more rare. I cannot wait u til I get my bed!
I would recommend your company to anyone asking about beds and I would tell them to speak with Ellie!! Thank you. Sharon Webb
Order 21240521020.