Had a couple of questions about the functionality of the product. I received a response quickly. This brought a second question up, and received the answers I was looking for promptly again. I will de... Toon meer
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Lees wat reviewers zeggen
Hopefully, fingers crossed 🤞 this is what I'm looking for, it sounds to good to be true? I'm hoping they will work outdoors? It did show one stuck on a pole or something outdoors, how will it manage... Toon meer
Did not give 5* as the site kept offering more and more promotions and it was hard to see how to refuse them, look for small print at bottom of screen.
Customer support really tried to help me, but I’m elderly (84) and technically challenged. I think my iPhone is outdated - could nut download the QR code and activate the app needed for the camer... Toon meer
Bedrijf heeft geantwoord
4,1
Goed
178 reviews
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The directions were cut and dried
The directions were cut and dried. Symplr and one and done, just the way I like it.
1 april 2026
Review zonder uitnodiging
Experience was mostly ok
Experience was mostly ok. Too many ads before getting to the checkout. I just ordered because of the great ratings and reviews
1 april 2026
Review zonder uitnodiging
Order took too long to receive
Order took too long to receive. Needed to purchase locally as my need was critical.
1 april 2026
Review zonder uitnodiging
Cameras are NOT wireless
I had to contact customer service several times to track down my order. After placing the order, I finally received the items about 9-10 weeks after ordering. When we tried to install them, we realized that they were not wireless as advertised. These were supposed to be mounted indiscretly on the outside of our house and "plugged in". I still don't have the information to return the these items for a full refund.
31 maart 2026
Review zonder uitnodiging
Antwoord van Getspyfocus
Thank you for your feedback. Our team works continuously to ensure accurate product information and timely shipments.
We could not locate your order based on this review, so we have sent a request for further information. Once we receive it, we will review your case and provide instructions for returning your items and obtaining a refund.
Best regards,
Laura from SpyFocus
SpyFocus - The Company That Wins
Fast efficient service and delivery of product. Customer Service response - excellent: friendly tone; message directed to customer’s needs; very helpful and caring
31 maart 2026
Review zonder uitnodiging
Customer support really tried to help…
Customer support really tried to help me, but I’m elderly (84) and technically challenged. I think my iPhone is outdated - could nut download the QR code and activate the app needed for the cameras to function. I’ve finally given up and am requesting the information I require to process a refund.
Thank you,
Thomas Bralliar
30 maart 2026
Review zonder uitnodiging
Antwoord van Getspyfocus
Hi Thomas,
We appreciate you providing feedback on your experience with SpyFocus.
After reviewing your order, we see that the situation was resolved in the meantime. If you have any further questions regarding this case, please don’t hesitate to contact our support team.
Kind regards,
Laura from SpyFocus
We will see when I get my order
We will see when I get my order
30 maart 2026
Review zonder uitnodiging
Ive Just opened the box and tried to…
Ive Just opened the box and tried to set up to find out it needs a monthly subscription which I do not wish to do
30 maart 2026
Review zonder uitnodiging
price \ items \ reviews
29 maart 2026
Review zonder uitnodiging
Good customer service
Good customer service and quick email replies, but not satisfied with the chinese app or the the
17 maart 2026
Review zonder uitnodiging
Very easy to handle.
27 maart 2026
Review zonder uitnodiging
Someone answered the help phone and…
Someone answered the help phone and started my product return process! I am hopeful that this process will continue to go in a positive direction. Person spoke clearly and gave good instructions.
26 maart 2026
Review zonder uitnodiging
Ease of contacting return procedure.
23 maart 2026
Review zonder uitnodiging
Not for me
Hi, they where not what I expected i need a better view. Thank you
24 maart 2026
Review zonder uitnodiging
Antwoord van Getspyfocus
Hello Jonathan,
Thank you for sharing your feedback.
We understand that getting the clarity and view you need is important. An agent has been assigned to review your case and explore potential solutions to enhance your experience.
Kind regards,
Laura from SpyFocus
DISSAPPOINTED
The battery life was only 20 minutes, Could not connect to Wi-Fi. Will only connect to older Wi-Fi. Has bugs and crashes. Has very low resolution. Complex to configure. Useless instructions.
24 maart 2026
Review zonder uitnodiging
Antwoord van Getspyfocus
Hi Monica,
Thank you for sharing your experience. We understand your concerns regarding battery life, connectivity, and overall product performance.
Your feedback on product quality is important to us, and an agent has been assigned to review your case.
Our team is ready to work with you to address this situation and find a suitable resolution.
Kind regards,
Laura from SpyFocus
Great options
Great options, scary total. Hopefully I can return some items
24 maart 2026
Review zonder uitnodiging
Antwoord van Getspyfocus
Hello Rosaria,
We value your feedback on our product selection and total pricing. All costs, including currency, shipping, and optional protection, are displayed before checkout to help plan your order.
As we could not locate your order from the review, we invite you to provide more details so we can assist.
We will gladly look into your case and guide you through the return process if needed.
Kind regards,
Laura from SpyFocus
customer service very helpfull
customer service is available 24/7 .. Very helpful and polite...I had a very good experience .. I am requesting a refund due to the item not able to fit my need
21 maart 2026
Review zonder uitnodiging
Could not get cameras to work
Could not get cameras to work. I have 5g phone. did not know when I ordered cameras that they would not work with 5g. called customer service they understood and said no problem, could send all back for full refund.
22 maart 2026
Review zonder uitnodiging
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