I'm convivnced glide customer support doesn't exist and the phones are there as an ongoing social experiment to see how long people are willing to stay on hold for. I've been trying to speak to... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I would to thank Shahed for his excellent problem solving skills. For months I have been trying to resolve a mystery with my WiFi package, I spoke to numerous agents and they were all perplexed and d... Toon meer
Bedrijf heeft geantwoord
Quick turnaround from problem to fix. Shahed recognised the possible issue almost immediately. Once resolved, he gave a follow-up call to ensure all was good to go. Quickest internet resolution I have... Toon meer
Just spoken with Naz who was a pleasure to speak with. He was calm, polite and extremely helpful in getting my internet issue resolved without fuss or delay. He knew exactly what he was talking about... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Glide is a market-leading broadband & infrastructure business, delivering connectivity in student and built-to-rent accommodation and business sectors.
Contactgegevens
Alpha Tower, Suffolk Street Queensway, B1 1TT, Birmingham, Verenigd Koninkrijk
- 0333 666 5555
- glide@glide.co.uk
- glide.co.uk
4,5
Uitstekend
10K reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Thanks to NAZ the support for the great…
Thanks to NAZ from the support team for the great job
13 maart 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review. We are delighted Naz was able to help you and will pass the feedback on.
Many thanks,
Nicola - Glide
very helpful
12 maart 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review. We are delighted we were able to help you.
Many thanks,
Nicola - Glide
The customer care was very supportive…
The customer care was very supportive and fixed my issue in no time. Shahed was very helpful!
12 maart 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review. We are delighted Shahed was able to help you.
Many thanks,
Nicola - Glide
I had connection issue with my glide…
I had connection issue with my glide wifi. Helpline team member Shahed was very cooperative and helped me fix it with ease. Good job mate
12 maart 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review. I'm sorry to hear you had connection issues but delighted Shahed was able to fix this for you.
We will make sure we pass your feedback on.
Nicola - Glide
Shahed was great in helping me
Shahed was great in helping me sort out my connection issue patiently in my new flat
he fixed the issue and he was really friendly
11 maart 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review. We are delighted Shahed was able to help you.
Many thanks,
Nicola - Glide
Very helpful call
Ikram was super helpful, he went through the issue really clearly and everything seems to be working well now. Thanks so much!
10 maart 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review. We are delighted Ikram was able to help you.
Many thanks,
Nicola - Glide
Antwoord van Glide
Thank you for taking the time to leave a review. We are delighted Ikram was able to help you.
Many thanks,
Nicola - Glide
Swift service from Divine…
Swift service from Divine…. Thank you very much
7 maart 2026
Review zonder uitnodiging
Antwoord van Glide
Thanks for taking the time to leave us a review. We are so pleased Divine was able to help you so swiftly!
Many thanks,
Nicola -Glide
Divine is such an incredible representative…
Divine is such an incredible customer service representative, I enjoyed her premium service. She helped me resolve my Connection problem and my family really appreciate that.
7 maart 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave us a review. Sorry to hear you had a connection issue but we are so pleased Divine was able to help you and your family get back online.
Many thanks,
Nicola - Glide
Ikram was truly helpful with the…
Ikram was truly helpful with the service. Thank you for the very quick solution.
7 maart 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review. We are delighted Ikram was able to help you with a quick solution!
Many thanks,
Nicola - Glide
Wired connection problem
Was having loss of wired connection and Divine is super kind and helpful, patient during our communication and the problem is perfectly solved!
7 maart 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave us a review.
We are sorry to hear you were having a problem with your wired connection but really pleased Divine was able to help in resolving this for you.
Many thanks,
Nicola - Glide
Iqram was knowledgeable & patient &…
Iqram was knowledgeable & patient & explained things well.
I
6 maart 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review. We are delighted Ikram was able to help you.
Many thanks,
Nicola - Glide
Many thanks for Shahed
I had a wifi connection issue with my laptop and finally it was resolved. Now I can use my laptop in my accomodation. I'm really thankful to Shahed who are so patient and kind enough to resolve my preoblem with me. Even though it was an hour-phone call, he kindly suggested troubleshooting steps and explained what was wrong with my laptop. I really appreciated this!
3 maart 2026
Review zonder uitnodiging
Antwoord van Glide
Many thanks for taking the time to leave us a review.
We are sorry to hear you experienced some issues connecting with your laptop but delighted Shahed was able to help you.
Many thanks,
Nicola - Glide
It was really quick and Shahed was…
It was really quick and Shahed was really helpful!! 👍👍
4 maart 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review. We are delighted Shahed was able to help you.
Many thanks,
Nicola - Glide
Great Service
Naz was really helpful! Resolved my payment issue in minutes!
3 maart 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you so much for taking the time to leave a review. We are sorry to hear you had a payment issue but pleased to hear Naz was able to resolve this for you quickly.
I will ensure we pass the feedback onto him, he'll be delighted!
Nicola - Glide
Trouble with connecting to Wi-Fi
Jamil was extremely helpful providing updates on restoring my internet connection after facing issues it was resolved in a quick manner! I highly recommend contacting Glide for advice and help. :)
28 februari 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for the taking the time to leave a review for us. We are sorry to hear you were facing some issues but delighted Jamil was able to help you. We will ensure we pass the feedback on to him!
Nicola - Glide
extremely helpful & efficient!
Naz was great in helping me sort out a connection issue in my new flat - he was able to fix the issue whilst I was away from home and upgraded my current package for the inconvenience it has caused me/my job over the past few days. He was super lovely to talk to - really made my day on the way to work this morning!
27 februari 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review. I am sorry you had some issues with your connection but I am so pleased to hear that Naz was able to resolve this for you.
I will ensure Naz receives your feedback, he will be delighted that he made your day!
Nicola - Glide
My wifi issue fixed
Shahed was very helpful today. He took the time to assist me properly and provided all the information I needed. I really appreciate his kindness and support. Thank you very much.
27 februari 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you so much for taking the time to provide a review. I am really pleased to hear Shahed was able to help you and provide all the information you needed. I will ensure we share your feedback with him.
Many thanks,
Nicola - Glide
The agent who took my case was very…
The agent who took my case was very professional. He help me through and eventually get me back on wifi service again. Very good service! Thanks to him very much!
26 februari 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you so much for taking the time to leave a review. I am delighted to hear it was a positive experience and we were able to resolve your issue.
Many thanks,
Nicola - Glide
very patient and really helpful…
very patient and really helpful throughout the whole process
25 februari 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review. We are delighted that we were able to help you.
Thanks,
Nicola - Glide
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