I would to thank Shahed for his excellent problem solving skills. For months I have been trying to resolve a mystery with my WiFi package, I spoke to numerous agents and they were all perplexed and d... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Just spoken with Naz who was a pleasure to speak with. He was calm, polite and extremely helpful in getting my internet issue resolved without fuss or delay. He knew exactly what he was talking about... Toon meer
Bedrijf heeft geantwoord
Quick turnaround from problem to fix. Shahed recognised the possible issue almost immediately. Once resolved, he gave a follow-up call to ensure all was good to go. Quickest internet resolution I have... Toon meer
Bedrijf heeft geantwoord
Am very happy to have shahed on the line to retified my network issue,his a very lovely kind man and his directives and explanation to handle my issue was so amazing.indeed his a good listener nd also... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Glide is a market-leading broadband & infrastructure business, delivering connectivity in student and built-to-rent accommodation and business sectors.
Contactgegevens
Alpha Tower, Suffolk Street Queensway, B1 1TT, Birmingham, Verenigd Koninkrijk
- 0333 666 5555
- glide@glide.co.uk
- glide.co.uk
4,5
Uitstekend
10K reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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The agent who took my case was very…
The agent who took my case was very professional. He help me through and eventually get me back on wifi service again. Very good service! Thanks to him very much!
26 februari 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you so much for taking the time to leave a review. I am delighted to hear it was a positive experience and we were able to resolve your issue.
Many thanks,
Nicola - Glide
very patient and really helpful…
very patient and really helpful throughout the whole process
25 februari 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review. We are delighted that we were able to help you.
Thanks,
Nicola - Glide
Mostly fine but heavy throttling
Mostly fine but the throttling of my internet speed between the hours of 4pm and 2am means that cloud gaming IS NOT POSSIBLE ON THE GLIDE NETWORK AT ALL. Unless you don't have a job or only want to play on the weekends. Pointless, frustrating and terrible policy.
24 februari 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for leaving your review. I am only sorry to hear it is not for a positive experience.
What you have described is not what we would expect. We don't throttle our services, so we would really like to investigate this further for you and put this right.
I have been unable to find a ticket for you so have requested some more information from you or please contact us at support@glide.co.uk
Many thanks,
Nicola - Glide
Glide support is so good actually,they…
Glide support is so good actually,they solve the problem within a minute
Yesterday there was no internet in my whole accomodation building and bcu Curzon building but thanks to the glide service, they solved my problem immediately, thanks again 😊
19 februari 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review. We are sorry you were without internet, we know how frustrating that can be but happy we could get the problem solved for you quickly!
Thanks,
Nicola - Glide
I was facing some wifi issues and one…
I was facing some wifi issues and one of the customer service agents named Divine helped me in a very calm and professional manner to reolve the issue and double check as well if everything was working well. Thank you Divine for your patience and resolving the problem.
18 februari 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review. Sorry to hear you were experiencing some issues with your WiFi but really pleased to hear Divine was able to help you.
Many thanks,
Nicola - Glide
If you go to university and have Glide…
If you go to university and have Glide wifi. Do not accept the offer. DO NOT SUFFER LIKE WE HAVE. Live chat is never open. As I type I’ve been trying to call their 24/7 service since 11pm, it’s now 1:30am! They half upgrade our accommodations wifi, and then brick our wifi support from being used despite being told on their website, and I was told on the phone before even buying it if we have a router box extenders are allowed! But nope, randomly got bricked. I’m a student who does most of her classes in her room due to sickness, and now cannot attend because their wifi is so bad, we had to pay for an extender and then…they block them! Maybe I’ll change the review if they finally pick up the phone and help 🤷♀️🤷♀️
17 februari 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review. I’m very sorry to hear that your experience hasn’t reflected the level of service we aim to provide.
Our Service Desk operates 24/7, and we’re already looking into why you’ve had trouble getting through to us. I’ve personally escalated your support case to our team, and someone will be in touch shortly to help resolve this as quickly as possible.
I’ll continue to monitor your case to make sure we get this sorted for you. Thank you for your patience, and for giving us the opportunity to put things right.
Nicola - Head of Customer Experience.
Antwoord van Glide
Thank you for taking the time to leave such a review. We will share your feedback with Naz, who will be delighted.
Many thanks,
Nicola - Glide
Amazing customer service
Amazing customer service! and efficiency. Naz and Billy assisted me with my wifi and were so helpful and kind!
14 februari 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you so much for taking the time to leave a review. We are delighted Naz and Billy were able to help you. We will ensure we share your feedback with them.
Really efficient service from Naz
Really efficient service from Naz! Had me up and running in no time and was very patient! Thanks again Naz!
11 februari 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you so much for taking the time to leave a review. We are delighted Naz was able to help you. We will ensure we share your feedback with him.
Extremely Helpful and Friendly
Naz was really helpful in resolving my speed and connection issues. Made it a very smooth and easy process for me. Excellent Customer Service!!
11 februari 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you so much for taking the time to leave a review. We are delighted Naz was able to help you. We will ensure we share your feedback with him.
Poor Experience as a Whole
Poor Customer Service - Emails would be ignored (As it'd be multiple weeks with no response).
Wireless WIFI is inconsistent and Poor. Ethernet Port has been broken for a Month, their Support has been inconsistent and underwhelming.
Sent a technician out after a few weeks, the issue remained. Received an email the day after asking me if things were fixed; replied, not received anything for a week+.
The actual Staff are decent, but resolutions and efficiency are heavily insufficient.
6 februari 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review, I'm just really sorry to hear your experience has not been a positive one.
I would really like to investigate this for you to understand what has gone wrong and work to get this resolved for you.
I have sent you a request for some more information so we can identify your case.
Many thanks,
Nicola - Head of Customer Experience.
Great customer service from Nadia Naz!
6 februari 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review. We are delighted to hear it was a positive experience.
Nicola - Glide
Great service
Great service! Naz was fast and friendly! Solved my problem in no time!
5 februari 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave such a lovely review. I will share this with Naz who will be thrilled!
Nicola - Glide
I month waiting for support
I month waiting for support because the speed connection is very slow. At this moment I'm still waiting...
Update: after 80 days I’m still waiting for a solution…
3 februari 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review for us. I am only sorry that it is because a poor experience.
Your ticket is currently with our 2nd line engineering team investigating and they will be in touch with you to provide an update as soon as we have one for you.
Nicola - Glide
Had an issue with my wifi
Had an issue with my wifi , agent Billy assisted me very very well tbh !
He was so patient and understood every word I said ,then acted really quick and sorted out everything immediately ! What an excellent service !
They should hire people with a beautiful voice like his tho , LOL !
2 februari 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to a review. We are delighted to hear it was a positive experience! I will ensure this is shared with Billy, who will be delighted with the feedback.
Thanks,
Nicola - Glide
Excellent help from Naz
Excellent help from Naz who, despite problems with severe lagging on the phone call was patient and talked us through how to get our Internet set up. Thank you
31 januari 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for taking the time to leave a review for us. We're sorry you had some issues with the quality of the call but so pleased Naz was able to help you.
Nicola - Glide
Naz gave me good service,
Naz gave me good service,
whole process was nice and easy
30 januari 2026
Review zonder uitnodiging
Antwoord van Glide
Thanks for taking the time to leave a review. We are so pleased the process was nice and easy for you. Naz will be delighted with the feedback!
Nicola - Glide
A really quick process and the customer…
A really quick process and the customer service, Naz helped me patiently
27 januari 2026
Review zonder uitnodiging
Antwoord van Glide
Thanks for taking the time to leave a review. We are so pleased the process was nice and easy for you. Naz will be delighted with the feedback!
Nicola - Glide
The Worst Customer Experience of all time
If I could give 0, or minus stars for that matter, I would.
Glide decommissioned wifi support in my building and failed to notify me in any way whatsoever. I am now left without internet completely, and Glide are refusing to help in any way whatsoever.
My concerns have been dealt with in an unprofessional and unpleasant manner at every turn (including times before they dumped my WiFi when I had connection issues.)
I have experienced loss of income due to their sheer audacity and incompetence.
I strongly advise against using Glide and would urge current customers to switch as soon as possible to avoid being left in the dark.
27 januari 2026
Review zonder uitnodiging
Antwoord van Glide
Thank you for your review. I am only sorry to hear that it is not for a positive experience.
The WiFi service in your building was decommissioned after the building operator made the decision to end their contract with Glide. As the service is provided under an agreement with the building operator, Glide is unfortunately not able to continue or reinstate connectivity once that contract has been cancelled.
That said, we’re disappointed to hear that you feel the communication and support you received were unprofessional or unpleasant. That is not the experience we aim to deliver, and we take this feedback seriously. While we’re limited in what we can do when a building-level contract ends, we should always be clear, respectful, and supportive in our interactions.
We truly regret the disruption this caused and the frustration it’s led to. Your feedback has been shared internally so we can reflect on how we communicate and support end users in situations like this in the future.
Nicola - Head of Customer Experience.
Naz was great!
Naz was great! He was very informative and kind. Very relatable as well and he fixed the issue I was having! Solid guy!
23 januari 2026
Review zonder uitnodiging
Antwoord van Glide
Thanks for taking the time to leave a review. We will be sure to share this with Naz who will be delighted with the feedback!
Nicola - Glide
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