GloverPriest Solicitors Reviews 

Great service. We had an excellent service from Kimberly Marshall, Residential Conveyancer. Responsive and managed to pull through a completion for us on our desired date. Thorough and friendly. Thank you

We used Glover Priest for conveyancing of a sale and purchase for an elderly relative. The process was straight forward, we were kept informed and, when unreasonable requests were made by our buyer, clear and helpful advice was volunteered. I would recommend this firm for conveyancing.

I see many positive reviews for Glover Priest on this page. Unfortunately these reviewers have obviously never had the misfortune of having to deal with the Kings Heath branch.
What should have been a straightforward sale and purchase ended up being a months-long nightmare where I woke up dreading having to interact with Glover Priest (GP)
The staff at GP are only capable of forwarding emails, and causing problems. Anything else you might expect from a solicitor (legal advice; answering questions in a useful way; flagging and explaining risks or consequences; reading and interpreting searches) appears beyond them.
Our case was handled by Sophie Rostill, who is not a conveyancer, but a secretary. Our actual conveyancer was Emma Pulford who, for all I know, is a figment of Sophie’s imagination, because I never received a single email from her, never spoke to her on the phone, and never saw her in person (despite visiting the office). I have no evidence she supervised or engaged with our case in any way.
If Sophie had been good at her job, I wouldn’t have had a problem, but alas, this was not the case. In fact, I don’t think I’ve ever come across someone so incompetent in a professional capacity.
To summarise a few of the ways GP jeopardised our sale and purchase, they:
• Completely messed up our purchase and sale statements, meaning we would have lost out on several thousand pounds had I not spotted the error. When I queried this, Sophie sent vague and unhelpful responses, meaning our broker had to get involved. To reiterate, this very nearly left us almost £3,000 out of pocket due to Sophie’s incompetence
• After this error was identified, Sophie messed up our purchase statement AGAIN. Unfortunately, this time her error was not discovered until after completion, meaning we had to pay several hundred pounds to our lender post-move to remedy this
• Commissioned an incorrect search and then charged us for the search
• Failed to negotiate indemnity policies with our purchaser so badly that our estate agent was forced to step in and negotiate with the buyer on our behalf.
• Failed to pass survey queries onto our seller, resulting in us having to communicate queries via their estate agent. Without their help, the sale would have fallen through
• Insisted on sending searches to our lender, implying this could result in our mortgage being pulled. We were then forwarded an email from our lender that said Sophie should not have sent them this information, and her doing so was against their guidelines
• Asked for excessive evidence regarding gifts months after all necessary documentation was approved by our lender. This put my family out of pocket obtaining documents and driving back and forth to Birmingham multiple times (over an hour’s drive each way). GP did admit fault in this instance and offered us a (frankly insufficient) £50 reduction in fees
I could go on, but sadly the character limit prevents me doing so.
This was on top of a general lack of communication, and inability to answer questions in a prompt or helpful way. In fact, Sophie’s default appears to be to reply to emails until you ask her a question that requires the slightest bit of knowledge or, frankly, thinking of any kind, and then completely ignore you.
GP’s inability to engage critically with anything, and the amount of errors throughout the process meant I had to read every document, email, and statement in infinitesimal detail and research numerous elements or seek advice from experts such as mortgage brokers to check if they were correct (they often weren’t). This became a part-time job and, as someone who is self-employed, lost me a significant amount of income.
I dread to think what I might not have caught, and the ways that GP have likely lost us time and money.
I have evidence of all of the above, and am considering a more formal complaint, however, currently, I’m too exhausted by the idea of ever having to think about or deal with Glover Priest ever again.

The team at Glover priest Wellingborough have been fantastic. I have used them 3 times now for a first house purchase, the subsequent sale of that house and purchase of the next one. They have always been responsive, happy to pick up the phone to clarify anything, and have acted extremely swiftly and diligently on all three occasions. Even though I'm moving out the area where they're based, I'd still use their services in future and would recommend them highly.

Brilliantly handled my divorce. They communicate very well and keep you updated every step of the way.

Glover Priest were a pleasure to use from start to finish. So efficient and ultimately reassuring when they needed to be! Excellent communicators, I had my main Solicitor, Stephanie and her two assistants Cristina and Chloe, who were all excellent. I look forward to the time I need to use this firm again.

I recently requried conveyancing for two commercial properties as a buyer. I was under time pressure to complete and one of the purchases was complex. Jack Howell and his team were very professional and always responded in a timely manner. I will use their services for future commercial property conveyancing.

I instructed GloverPriest Solicitors on 15 October 2025 for the purchase of my property and unfortunately the experience has been extremely disappointing from the outset.

Communication has been poor throughout the transaction, with emails regularly ignored or responses delayed for extended periods. Rather than being “kept updated every step of the way” as advertised by the firm, I was left constantly chasing for updates and progress on my matter.

I also provided extensive documentation regarding my source of funds and AML requirements, yet continued to receive repeated requests for further information despite already supplying substantial evidence. This caused unnecessary delays and frustration.

What I found most concerning was the response when I raised a formal complaint. Instead of properly addressing the concerns regarding delays and service standards, I received what I considered to be an inappropriate warning email referring to the firm’s zero-tolerance policy, which I found offensive and intimidating simply for raising legitimate complaints as a client.

Overall, the level of professionalism, communication, and client care fell far below expectations. Based on my experience, I would not recommend this firm for conveyancing matters.

We had a great experience with Kellie and her team and would highly recommend Glover Priest.

Every person I spoke to at Glover Priest throughout the entire process, acted in a professional manner.

I felt that both Jack Howell and Jack Lee, ensured that our needs were top priority and felt that they were committed to achieving the best outcome for us.

I had a lot of communication with Jack Lee who I found was very personable, helpful and supportive and helped to make an otherwise stressful situation, less stressful

The firm communicated well and found all the staff were personable.

I would definitely recommend them as a good efficient Company to deal with your house moving needs

we are very pleased with the service we received throughout this process. From start to finish, the team demonstrated a high level of professionalism, efficiency, and clear communication, which made everything run smoothly and without unnecessary stress.

A special thank you must go to Amarjit, Sharon, and Conner, who were all outstanding. Amarjit was incredibly knowledgeable and always took the time to explain things clearly, ensuring we felt confident at every stage. Sharon was consistently helpful and responsive, keeping everything well-organised and on track. Conner was equally impressive, approachable and proactive, making sure that no detail was overlooked.

Their combined efforts truly made a difference, and we felt supported and well-informed throughout. It is clear that they take great pride in their work and genuinely care about delivering excellent service to their clients.

we would not hesitate to recommend this team to others and would gladly use their services again in the future. Thank you once again for all your hard work and dedication.
D Mobarak

My experience with the conveyance staff was a pleasure from day one. Kellie, Charlotte and Cerys each showed a mixture of professionalism, friendliness and patience. Each one had knowledge of our particular case. Were quick to answer any questions and gave a wide perspective of each stage, were re-assuring in times of concern.

My partner and I used Glover Priest to buy a property, it was our first time doing most of this process. The staff were absolutely lovely throughout our whole process, when I felt like I was asking silly questions or asking them to repeat, she always answered in a kind and calm manner. They never made me feel as if I couldn't ring or email her about anything. I have and will continue to tell the praises of this company, I have already referred 2 other people to use this company.

The most professional, speedy, and transparent solicitors I have found to date. Thank you for your work Amarjit, Conner and Sharon. I will certainly return in the future. Highly recommend!!

A self styled property lawyer called Kellie has been acting for the buyers of our property. She was originally instructed in January and soon after that she was told that the developer of our new build property required exchange of contracts by 7 April. She has shown no sense of urgency at any stage and has made no effort to meet the 7 April deadline. As the date for exchange passed she was asking stupid questions about building regulations approval for 20 year old loft insulation installed by our predecessor’ predecessors, which unbeknown to Kellie did not require building regulations approval). She has also spent the last 10 days dithering over bifolding doors that were installed 13 years ago when our house was extended by our predecessors. Kellie has been uncommunicative throughout and has taken long periods of time to carry out very simple tasks. A new date for exchange of contracts has been set for 17 April but Kellie is making no effort to achieve that and has more or less told our conveyancer that she has no intention of doing so. If our purchase falls through we will be left out of pocket to the tune of several thousand pounds, her own clients will be left several hundred pounds out of pocket for their property survey (and will lose a very nice house) and our estate agents will not get paid. Kellie is, by a long way, the worst conveyancer I have ever come across. If our transaction falls through I shall report Glover Priest to the Solicitors’ Regulation Authority and if necessary take legal proceedings to recover our losses. If I could give her no stars I would.

Sophie handled our conveyancing excellently, helping us navigate the conveyancing for our latest buy to let.
The transaction was a little more complicated as Sophie needed to look deeper into the management agreement from the housing association to guide me on the suitability of the deal. My property purchase went through last month and we have already received our first payment.. great work!

Miracle Workers! Highly Recommend Steph and the Team
​I cannot thank Steph and the team enough for their incredible support during what turned out to be a nail-biting move.
​We hit a major crisis at the eleventh hour and genuinely thought we weren't going to exchange on the day. The prospect of not getting the keys to our new home was terrifying, but the team stayed calm, focused, and worked tirelessly behind the scenes to pull it back from the brink.

I had a great experience with Anouska, Gemma, and Kerrie as my conveyancers when buying my first home. As a first-time buyer, I really appreciated their patience, clear communication, and professionalism throughout the process. They made everything feel smooth and manageable, kept me well informed at every stage, and were always quick to respond to any questions. I’m very grateful for their support and would happily recommend them to anyone looking for reliable and friendly conveyancers.

Started off really well, then I found out through my estate agent that my solicitor quit her job. Not once did the solicitors call me to explain the situation. Then later when everything was almost done, they told my estate agents (not me) that they sent the contract through the post. Not sure who they sent it with as to this day (almost 4 months later) I still haven’t received the important documents.

After I drove all the way to their office to sign the documents that they “sent through the post” they had the audacity to say that the post office must of lost it. It’s nice to know that such important documents were not treated as such. I got the keys to my property on the 8th of Jan, and yet still to this day 28/03/26 the important document are still yet to be delivered.

So it’s easy to come to the assumption that the solicitors lied to me about them sending the documents in the first place…

The communication of this solicitors is borderline non existent. Then when it came to moving day, the sellers didn’t leave the property until 7.45 hours past they were meant to. And the solicitors couldn't care less.

Avoid them at all costs, as soon as the fee is paid they could not care less.

A huge thank you to Kellie, Charlotte, Cerys at GloverPriest, Market Harborough, for their conveyancing work on my recent property sale. Attentive, friendly, professional all through the process, backed up with sound advice and great communication. A delight to work with and highly recommended. Would certainly choose GloverPriest again.