Glovo Reviews 

El pasado sábado 7 de febrero, realicé un pedido y me trajeron el de otra persona. Al reclamar en la app hablo con una persona que me dice que me devolverán el dinero en 24 - 48 horas y pasado ese tiempo en el que no me devuelven nada, contacto varias veces con ellos a través de la app y finalmente, me mandan un mensaje a través de la app diciéndome que la incidencia está resuelta y que lamentablemente, no pueden devolverme el dinero Una auténtica vergüenza. 42 € tirados a la basura, además de dejarme ese día sin comer.

Una estrella porque no puedo cero. 2 horas.

Ordered a combo meal. The burger was fine, but they forgot the drink and the sauce. The app support gave me a voucher for 3 leva, but that doesn't help me now when I'm eating dry fries. Delivery fee is getting ridiculous too. It’s a 50/50 chance if you get what you actually ordered.

They increased the amount while the order was in transit. I was following it on the app so I saw the change myself. When I sent them the screenshot they weren t able to provide an expalation or to refunt the amount. So please, be careful as they end up adding extra money to your order. There is no phone number so you can t discuss the issue over the phone.

hice un pedido a las 13:30 son las 16:00 y el pedido aun no ha llegado y la compensación es un cupon de descuento de 3,50€ que solo puedo usar en la app de glovo y el pedido sigue sin llegar

Terrible service and unfair treatment of loyal customers

On January 6th at 22:08 I placed a food order via the Glovo app in Bulgaria. The courier assigned to my order never contacted me, didn’t answer phone calls, and simply marked the order as delivered. In reality, I never received my food.

The customer support experience was absolutely awful. For some unbelievable reason, when an order is marked as delivered but actually not delivered, you cannot contact support via live chat. The only option is to open a “case” and wait up to 48 hours for a response — which is insanely slow considering the order was already paid and not delivered due to Glovo’s fault.

After opening such a case, I also filed a complaint specifically about the courier — and magically, the live chat with an operator became available. That operator told me the courier had been involved in an accident and assured me that I would receive an immediate refund to my bonus balance. Of course, no refund was ever made.

The next day I contacted support again. A different operator told me that now they cannot issue any refund and that I must wait for the response to the case I had already opened. When I asked why the previous operator gave completely different information and promised a refund that never happened, the new operator had no explanation and said they were “not aware” of that.

After two days, I finally received a response to my case — stating that no refund would be issued, with no reason provided at all.

Let’s summarize:

I paid for an order

The order was never delivered

The courier marked it as delivered

Support gave conflicting information

In the end, I was denied a refund without explanation

Is this how Glovo treats loyal customers? I have been using your service almost daily for nearly 3 years, and this is the level of “service” I get — paying for food I never received and being ignored and misled by support.

Extremely disappointed. This feels less like customer service and more like scamming your own users.

Glovo Bulgaria - The food arrived cold and of poor quality, and the courier could not communicate in Bulgarian, making delivery confusing.

When I contacted Glovo support in Bulgaria, the agent (Maria) requested photos of the discarded food. While I was explaining the situation, the chat was abruptly closed with no solution, compensation, or follow-up offered. For a company that charges high fees (€4+ on a €15 order), this dismissive, unprofessional treatment is unacceptable.

Glovo’s handling of this order shows a complete lack of accountability and customer care. I might also escalate this formally, but - do not expect serious support if something goes wrong.

Son un desastre. Esto debería estar regulado porque no puede ser que una empresa que ya es importante trabaje con gente tan sumamente mala e irresponsable. Los pedidos no llegan enteros. Se quedan con productos y luego no hay manera que Glovo te responda siquiera. Llevo 4 reclamaciones puestas y no mandan ni solución ni que la han recibido, NADA. Esto debería estar regulado. No hay derecho. Voy directamente a la OCU. Totalmente inaceptable

Worst experience ever. Happen with Glovo in Montenegro, city Podgorica. Waited for about 1,5 hrs. Received cold and they were so generous that send me 2,5euros back.

Le doy una estrella porque no puedo dar nenos , he hecho un pedido de casi 59 euros y después de estar mas de 5 horas esperando me pone entregado , cuando nunca han llegado , vamos unos ladrones me han robado 59 euros por la cara y no puedes no reclamar porque una vez cierran el pedido … se acabo , no volvere a pedir por esta plataforma , no os fieis

NOS ACABAN DE ESTAFAR, ROBAR, HEMOS HECHO UN PEDIDO Y LO HAN CANCELADO , DICEN QUE POR NO HABERLO PODIDO ENTREGAR, ESTABAMOS PENDIENTES MIRANDO POR LA VENTANA, NI HAN LLAMADO POR TELEFONO, ES UN AUTENTICO ROBO, NO NOS DEVUELVEN EL IMPORTE DEL PEDIDO Y NOS HEMOS QUEDADO SIN COMER PERO NO HAN DEVUELTO LA COMIDA AL COREN GRILL, SE LA HA COMIDO EL REPARTIDOR,.

NI SE HAN MOLESTADO

Muy mal, el repartidor tenía y una bicicleta ,nos llaman porque con la bicicleta no puede desplazarse a mi dirección..pero la cosa fue a peor tuve que ir a buscar yo el pedido en mí coche una vergüenza y lo que es peor no te dan ni disculpas ni te faciltan nada .
La atención por teléfono nefasta.
HASTA NUNCA GLOVO.

I've rarely had good services, mostly you wait and receive cold food and there is a chance that it doesn't come altogether and they give you credit but don't reimburse you if you decline the order - CLOWNS.

Pior app que há no mercado. 2h20min para entregar um pedido que era a 5 minutos do local de entrega. Uma desgraça. O atendimento não faz absolutamente nada. É pagar por stress. Pior é mesmo muito difícil. Os agentes disseram que ainda não tinha passado tempo suficiente (imagine-se!) para dar uma compensação superior a 2 euros (compensação esta que dão 2 minutos após o atraso). Os agentes pedem 5 estrelas porque não têm nada a ver com a demora e a loja é avaliada na app. Nunca se culpa a glovo...

El pedido ha llegado mal, la pizza completamente fría pese a estar a 1 minuto en moto
Los productos de la pizza estaban desplazados hacia un lado,amontonados y el resto de la pizza vacía, como si la han traído inclinada o vertical, incluso un lateral de la caja estaba manchado con comida pegada
No había visto nunca una entrega tan deplorable

Es la tercera vez consecutiva que tengo que anular los pedidos,pones la hora y al rato te pone que tardarán 2h en traerte el pedido por falta de repartidores de globo,me he desinstalado la aplicación y no volveré a instalar la jamás!!!

Had money withdrawn from my account without even placing the order... it's like walking on the streets and someone gets their hands into your pockets... Ooops... They said wait between 1-10 days, and you'll get your money back, but guess what... 10th day and nothing 🤔 is not about the money... it's all about principles, if I order it takes seconds for you to get the money, so why I doesn't take seconds for me to have them back?... Aaaa, because you are an institution, and you don't give AF about us... Guess what, I don't give AF about you either... You'll get probably better stars in the future, but I still won't give AF about you as an institution, but I will always respect your workers... you are just a... I won't say anything... I already gave my finger to you... You took the head, and now you want even my corpse... Hmmm, whoever reads it and doesn't understand it might still be in the matrix, just like
Give them power, and they will try to suck all your energy
This is not complaining, this is more than that... I understood your stance for 1-10 days, but if I take it here now, is because I will take it to the moon as well, and you should all do the same
Stop giving power to institutions that don't give AF Bout you
Lets collapse them all if that's what they want. We hold the power, not them... We, the people 🙏

Además de traerme productos podridos, a menudo se olvidaban de corregir las facturas, cobrando productos no enviados, solian reembolsarmelos, pero cuando dejé de pedir saldo de glovo me dijeron que no cumplia los criterios minimos, no tiene sentido, tenia hasta la factura fisica a mano que no correspondia con la factura en la app. Pues nada, me han robado 8 euros. Encima siendo Prime y comprandole todas las semanas

Hice un pedido en un web de un restaurant y me dio error en el pago. Lo pedí por glovo posteriomente.
Me llego un pedido que creia que era de Glovo y cuando me lo comia se presento el glovo. Llame al restaurant, y al parecer fallo pero me lo habian cobrado. Le comenté al repartidor de glovo lo que habia pasado, y el me dijo, justo ahora me lo acaban de cancelar. Mentira pues no lo cancelo el restaurante y ademas el repartidor lo puso como entregado. Conclusión: Tras hablar con Glovo,no sólo no me han reembolsado el importe, sino que ademas exigí que el repartidor me trajera la comida y no fue así, me dijeron en pocas palabras, esto es lo que hay. Conclusión, me robaron 25,10 y el repartidor se hincó la comida. Una vergüenza. Me he dado de baja de Prime, y no volveré a pedir nunca mas.

Cumpleaños de mi hermano. En sant cugat. Facil . Nunca llego un pedido de 100euros
Mis padres I mis sobrinos esperanso... nunca llego el pedido . Y me devuelven el dinero en puntos glovo.... es un timo. Nunca mas lo voy a utilizar