Brilliant customer service from Moises! We were having some trouble paying for our reservation on the Go See website since we were using a debit card rather than a credit card. We called the Go See... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We tried to book a van for chile in high season and on short notice: Gabriel from gosee still provided us with more options than any other provider (and we tried a lot of em...), and excellent custome... Toon meer
Bedrijf heeft geantwoord
Beware: They 'auto-tick' their in-house insurance and you need to deselect it. Its dodgy, because the fine-print requires you to also take insurance with the rental company that you choose, and pay fo... Toon meer
Bedrijf heeft geantwoord
accidentally clicked on this broker company to Alpha Car Hire, both were as useless as possible, tried for an extension and they wanted double the price, and the car was crap, somehow they offer l... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We’re a global travel company passionate about connecting travellers with the people and places they love. Through our two trusted brands, Airport Rentals and Motorhome Republic, we enabling customers to search, compare and book rental vehicles worldwide. Part of the Webjet Group, we have over 20 years’ experience of putting customers behind the wheel of the perfect rental car or motorhome Airport Rentals is a global e-commerce website that enables you to quickly search, compare, and book rental cars from top suppliers, offering thousands of options at competitive prices. Motorhome Republic is your go-to website for motorhome and campervan rentals, bringing together a wide selection of vehicles and suppliers from around the world, allowing customers to compare and find the perfect motorhome for their adventure style. GoSee is our legal entity in New Zealand, a division of Webjet Group Limited (ASX: WJL).
Contactgegevens
Auckland, Nieuw-Zeeland
- AR +54 800 333 0705, AU +611800 319 547, BR +55 800 887 0600, CN +86 400 613 7001, FR +33 805 08 13 32, DE +49 800 000 7854, NZ +64 800 570 007, SG +65 3163 4573, ZA +27 800 52 7079, UK +44 800 086 8705, US +1 866 536 0582, World Wide +64 9 802 0923
- customer-care@goseetravel.com
- goseetravel.com
3,6
Gemiddeld
241 reviews
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Quick and easy booking
8 augustus 2022
Antwoord van GoSee
Hi Jenny,
Your review means a lot to us and lets us know that we’re on the right track!
Thank you
Roxana
Customer Care
A bit more info needed
The car was perfect for the weekend, but there was no counter at the airport for the Dollar car company I had rented....bit stressful. I needed to call to find out that I needed to go to the Hertz counter. Otherwise I would recommend the GoSee car rental experience.
8 augustus 2022
Antwoord van GoSee
Hello Kellie,
Thank you for sharing your feedback with us.
We apologize for the inconvenience of not being able to find the pick-up counter at the airport. Sometimes certain rental companies share pick-up locations, and this information should have been passed on to you. I would like you to know that we appreciate your feedback as it will allow us to solve any problem in the future.
Thank you for recommending us!
Roxana
Customer care
Booking a rental car
Good service at call centre
Needed to amend a booking, web site hard to re use,,.
So call centre sorted it all out for me thankyou.
1 augustus 2022
Antwoord van GoSee
Hello Chris,
Your feedback is highly appreciated, as it enables us here at GoSee Travel to further develop our web services. Glad to hear that our customer care team has taken care of you.
Thank you
Roxana
Customer Care
Information easy to find
Information easy to find. Then found it easy to book. Friendly and helpful service.
30 juli 2022
Antwoord van GoSee
Hello Graham,
Thank you for sharing your experience with us, we're glad to know that you had such a great experience with our service.
Have a wonderful day!
Roxana
Customer Care
Antwoord van GoSee
Hello Steve,
Thank you for taking your time and sharing your experience with us, we really appreciate it.
Roxana
Customer Care
Antwoord van GoSee
Hi Brian,
Thank you for the 5-star review. We're happy to know that the booking process was easy for you.
Have a nice day,
Khushpreet
Customer Care
Excellent customer service
The website is easy to navigate and very informative. The booking was quick and easy and we received excellent support from Gabriela. She was very responsive and her emails were clear and friendy.
28 juli 2022
Review zonder uitnodiging
Antwoord van GoSee
Hi Corrine,
Thank you for taking the time to share such a wonderful experience with us. We're so glad to hear that Gabriela assisted you so well and you had a positive booking experience with us.
We look forward to seeing you soon.
Have a wonderful day,
Khushpreet
Customer Care
Simply efficient
My bookings are made simple and clear.
Just need to see how is the service at the counter!
27 juli 2022
Antwoord van GoSee
Hi Quang,
Thank you for sharing your positive experience with us. We're glad to hear that you liked our services and we're pretty sure you will receive the best services from our rental partner as well.
Please let us know if you need any help or assistance.
Have a lovely day,
Khushpreet
Customer Care
Antwoord van GoSee
Kia ora William,
Your review means a lot to us and lets us know that we’re on the right track.
Thank you and have a wonderful day!
Roxana
Customer Care
Antwoord van GoSee
Hi Esterlita,
Thank you for the 5-star review. We're glad to hear that it was an easy process for you.
Have a nice day,
Khushpreet
Customer Care
Antwoord van GoSee
Hello Samuel,
Thank you for reviewing your experience, it means a lot to us.
Have a wonderful day!
Roxana
Customer Care
Antwoord van GoSee
Hello Claudio,
We're glad that you find our booking system easy to use. Thank you for the 5-star.
Roxana
Customer Care
Go Too people for motorhome hire
Exceptional experience, website very easy to negotiate, lots of information, not to mention the excellent prices!
Called the help line to ask questions, the lady I spoke to couldn't have been more helpful.
15 juli 2022
Antwoord van GoSee
Hello Peter,
We’re so happy to hear you had a great experience, our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Enjoy your motorhome trip!
Roxana
Customer Care
was a very easy process thank you
14 juli 2022
Antwoord van GoSee
Hi Susan,
Thank you for the 5-star review. We're happy to know that the booking process was easy for you.
Have a nice day,
Khushpreet
Customer Care
Money taken yet booking cancels. Did not respond to emails spent hours on hold.
I hired a campervan through your booking service, the deposit was taken from my credit card and I received a booking confirmation. Two days later I got an email saying that there was a problem with my credit card details and that the booking would be cancelled. I checked the money had already been taken out. There was no problem. I updated my credit card details anyway. I also sent several emails and spent hours on their hotline number only to get the automated service and told to leave a message. Of which I left several. I even tried their very useless chat bot. In the end the booking got cancelled and I have still not been able to get in touch with anyone from the company (other than a message that deposits are non-refundable). This has been about the worst customer service I have had in a very very long time. They took my money and have provided me with no booking and no answers. My next step will to be report it as fraud to my mastercard. Appalling, DO NOT book your holiday through Gosee, we are now out of pocket and have no campervan (nor can we get one so last minute). Thanks Gosee.
11 juli 2022
Review zonder uitnodiging
Antwoord van GoSee
Dear Grayson,
Thank you for contacting us. We are sorry to hear that your interaction with our business did not meet your expectations and we apologize for any inconvenience caused to you.
I have investigated this matter and the reason the booking was canceled, as we were unable to collect the final balance. Our team was continuously trying to reach you leaving voice mails and emails to contact us regarding payment, but unfortunately didn't get a luck, and the booking was automatically canceled by our rental partner as no payment was received.
We are in conversation with our rental partner if they can reinstate the booking. Once we receive any reply from them will get back to you and accordingly we will charge you the balance amount.
We understand how frustrated you must be, but this is an automatic system if the balance amount is not received within 48 hours of the due date, the booking will be automatically canceled.
Please allow us some time and will see what best we can do for you.
Thank you for your patience.
Kind Regards,
Khushpreet
Customer Care
Terrible experience, ruining our holiday
Booked a campervan via the website but the booking was cancelled claiming they couldn't process our payment yet they took our deposit and insurance money off the credit card. Now proving extremely difficult to get hold of via email, their chat feature or phone. We now seemed to have lost money and have no holiday.
Update: I appreciate you replying to this review, but still no reply from emailing you (again) and no one picking up the phone to resolve this issue? Your explanation below also does not begin to clarify the problem. At this stage I'm concerned of fraudulent activity
10 juli 2022
Review zonder uitnodiging
Antwoord van GoSee
Hello Sarah,
Thank you for sharing your concerns with us, we appreciate your feedback, and we apologize that your booking has been canceled.
Our website fully states that all Initial payments (Deposit) for motorhome bookings are non-refundable. We take this initial payment to secure your booking and collect the remaining payment partially until your pick-up date. This money will be charged from your credit card so there is no need to contact before your pick-up.
If no payment has not been collected, we will contact you to verify the details or to check with your bank. For this reason, your booking has been canceled and fees will apply.
I hope that clarifies everything. However I would like to investigate further on this issue therefore, I really appreciate it if you could forward your details and your IM reference number to customer-care@goseetravel.com so our customer care team find a solution for you.
We hope to hear from you soon!
Kind regards,
Roxana
Customer Care Team
Antwoord van GoSee
Hi Bruce,
Thank you for sharing your kind words. We're glad to hear that Ringo assisted you so well. He is one of our best support agents and focuses on providing our customers with the best services.
We hope to see you again soon.
Khushpreet
Customer Care
Great Experience
6 juli 2022
Antwoord van GoSee
Hi Santhosh,
Thank you for sharing your feedback. We're glad to hear that you had a great experience while using our services.
Have a nice day,
Khushpreet
Customer Care
Antwoord van GoSee
Thank you very much, Chetan for giving us a 5- star review!
We hope you enjoy your Aussie road trip.
Roxana
Customer Care
Very competitive prices and user friendly Website
Very competitive prices and a very user friendly website for booking. Overall a very pleasant experience
23 juni 2022
Antwoord van GoSee
Hi Paul,
Thank you for sharing this amazing feedback. We're so glad to hear that you had a positive booking experience with us.
We look forward to seeing you soon.
Have a wonderful day,
Khushpreet
Customer Care
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