Grafterr Reviews 

UPDATE: 28/09/2026 They have still got my money and haven't released it.

They have officially stolen my money and every time I try and leave a review, they make every attempt to take it down.

THEIVESSSSSSS

Grafterr GO are very sketchy
I would strongly advise anyone considering Grafterr GO to think very carefully before putting their money through this platform.

I signed up to Grafterr GO and completed their KYC process, including providing proof of identification and proof of address. My account initially showed as "Restricted", but subsequently changed to "Completed", which I reasonably understood to mean that their checks had been completed and I had been approved to use the service.

I then processed several small payments, all under £100, and my balance reached £684.00.

The funds were showing as being processed for payout the following working morning.

Then, suddenly, the payout didn't arrive.

I logged into my account and discovered that my status had mysteriously changed back to "Restricted", while my payouts had been switched to manual.

So, let me understand this correctly: my identity was verified, my account was marked as completed, I was allowed to take payments, I processed multiple small transactions within the stated limits, and only when £684.00 became due to be paid out did my account suddenly become restricted?

That is extremely concerning.

Grafterr GO operates under iHybrid Ltd and uses Stripe Connect for payment processing. I contacted Stripe directly because I wanted to establish whether Stripe had imposed the restriction. I was informed that Stripe had not restricted my Grafterr GO account and that this was a matter for Grafterr GO.

That left me asking one very simple question:

Why is Grafterr GO holding my money?

I also tried contacting Grafterr GO by telephone. Rather than actually discussing the issue or providing any meaningful explanation, I was simply told to raise a ticket through the app.

For a company holding £684.00 of my money, I find that level of customer service completely unacceptable.

I have also carried out some basic due diligence into the company and its corporate structure, which has raised further questions for me. I am not going to make allegations that I cannot substantiate, but some of what I have found is certainly enough to make me question the level of transparency surrounding the business.

At this point, I have £684.00 of my funds outstanding, and I have received no satisfactory explanation as to why my account was approved, why I was permitted to process payments, and why the account was then restricted when a payout became due.

I have not knowingly breached any terms, payment limits or account requirements. The transactions I processed were small and, to my understanding, within the platform's stated limits.

The entire experience has left me seriously questioning the way Grafterr GO handles merchant funds and account restrictions.

And before anyone suggests this is simply a routine compliance review, that's exactly what I am asking Grafterr GO to explain: what specifically triggered the restriction, what term have I allegedly breached, and why is my £684.00 being withheld?

I have given them the opportunity to resolve this directly.

If my money is returned, I will update this review accordingly.

Until then, I would strongly recommend that prospective merchants carry out extensive due diligence before relying on Grafterr GO for payment processing. There are plenty of established payment providers available, and personally, I would rather use a provider where I have confidence that my funds will be paid out when promised.

Grafterr GO – I am asking for one simple thing: release my £684.00 and provide an explanation for what has happened.

I will be watching this closely and will update this review with the outcome.

UPDATE: This review will be updated if and when my outstanding £684.00 is successfully paid to my bank account.

Shocking treatment of a customer of over 20 months.
We signed up with Grafterr expecting our business to open shortly afterwards. We paid a small fortune for the equipment and have also been paying £154 every month since, despite the system sitting unused because our opening was delayed.
When we finally unpacked the kit last week, the customer self-order monitor was missing a power cable and, crucially, the bracket needed to securely mount it.
What followed was farcical.
One department told us the power cable was not supplied with the monitor. Another department then sent one.
The monitor is clearly shown mounted on a bracket in Grafterr's own imagery, yet customer services repeatedly insist that no bracket is supplied and that the screen can simply be fixed to a flat surface.
It plainly cannot be securely mounted that way. The screws are extremely close together and the cable exits through the centre of the mounting area.
Instead of actually solving the problem, Grafterr just kept fobbing us off.
They also offer no site installation service, paid or otherwise, so apparently there is nobody from Grafterr who can even come out and demonstrate how their own equipment is supposed to be installed.
After more than 20 months as a customer, thousands of pounds spent and £154 a month paid for a system we had not even used, I told them that if they could not resolve something this basic then I wanted a refund.
Their response?
They cancelled our account.
That tells you everything you need to know about how Grafterr treats long-standing customers when something goes wrong.
If anyone has actually managed to securely mount one of these self-order monitors, I would genuinely appreciate advice, because Grafterr customer support has been worse than useless

Slow at resolving issues. Restricted my account with no explanation and I’m still waiting for them to respond to my ticket and emails I have sent.

Opened an account with Grafterr Go, provided both ID and proof of address and was onboarded swiftly.

Took a few payments under £100 and was all going well until out of the blue they blocked and withheld my funds.

Confusingly I did some digging into this company and learned very quickly that Grafterr Go was being operated by an independent body (1 person) who used a connected account services via stripe meaning any money you process as a user, Grafterr can pull at any time and transfer it into their own main stripe balance for payout whilst making out you as the user are under a KYC review.

Unfortunately I have fallen victims to this tactic however lucky for me I have a legal support network thanks to my sister

I’ll keep every one updated on the outcome and charades they conduct, so far no response.

I did call them and was greeted by a male who stressed that I needed to raise a ticket for my issue to be heard which is bizarre.

I’ll take this reviews down once my issue is resolved, until then, this review stays online

“Really happy with the support we’ve received from Grafterr, especially from Bhàrgàví. She’s been incredibly helpful with our EPOS setup, always responsive and patient in sorting out any issues we’ve had. Her customer service has made a real difference to how smoothly things run day to day at our shop. Great system backed by an even better support team.”

Great customer service and support and great product
Simple and easy to use and lots of functionality that can be tailored to your business needs

One video call will solve any technical issue ,
Friendly and patients make u understand the problem

Very good, helpful and friendly. Many many thanks

Issue resolved with clear instructions

Fantastic service as always thank you very much and a special thank you to Mac🙏🏻🙏🏻🙏🏻🙏🏻

Excellent 👌

Quick Support and Resolved my query and helped in a timely manner! Thank you Sai Raj

I recently had a call with Mac from Grafterr, and I wanted to share my experience. From start to finish, the process was smooth and straightforward. Mac was professional, knowledgeable, and took the time to clearly explain everything, which made the whole experience feel easy and stress-free.

What stood out most was the level of support and responsiveness. Any questions I had were answered promptly, and I felt genuinely supported throughout. The platform itself is user-friendly and easy to navigate, which made things even better.

Overall, I’ve had a very positive experience and would definitely recommend Grafterr to others looking for a reliable and efficient service.

I had a great experience with Mac from Grafter Support on Google Meet. He was friendly, patient, and explained everything clearly. He made sure my issue was fully resolved without rushing. Really helpful and professional—highly recommended!

Had such a good experience process was smooth and easy updating the menu prices etc

Mac was really really helpful I cannot express enough how relieved and grateful I am he sorted all the problems. I changed to a faster internet and struggled to connect my printer and after 2 hours everything was back to normal. He was really patient and me a technology idiot can just about use my phone! He takes me through all the procedures and I’m blessed God has sent me another superman to rescue me. I have been with Grafter for almost 8 years and it was my other superman Yesh who helped me set my tablet up. Such a reliable company that provides 24 hour service! Thank you Mac & my favourite Yesh. I haven’t forgotten you!

Mac was super patient and attentive even though we spent almost 2 hours on the call. And managed to resolve every issue we had. I would highly recommend this company and the support that they provide. 5 stars!

It's was very smooth and easy to sort out our problem.
I want to thank Mr. SAI RAJ who was very helpful and clam to solve our issues.

Today I got some help from Mac, and he totally nailed it—updated our new menu in record time and made some important changes. This system is super easy to use. Thanks a ton for your help! Super service from Mac

We are loving the Grafter POS—it’s fast, incredibly user-friendly, and has made our daily operations so much more efficient.
​A huge thank you to Ms. Mansi for her amazing support! She was so kind, professional, and helpful throughout the setup. It’s rare to find such a great product backed by such wonderful people. Highly recommended!