“Really happy with the support we’ve received from Grafterr, especially from Bhàrgàví. She’s been incredibly helpful with our EPOS setup, always responsive and patient in sorting out any issues we’ve... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We are loving the Grafter POS—it’s fast, incredibly user-friendly, and has made our daily operations so much more efficient. A huge thank you to Ms. Mansi for her amazing support! She was so kind, p... Toon meer
Bedrijf heeft geantwoord
Amazing customers service. As always, super polite, attentive, patient, kind. Everyone I have spoken to has been excellent. I can ring at anytime of the day, 7 days a week and they will pick up within... Toon meer
Bedrijf heeft geantwoord
See messages below. Too late to explain after keeping hold of money that is not yours...try doing your verification checks before allowing any transactions to take place....you have absolutely no righ... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Offering everything from market leading ePOS, drag & drop website builders and online ordering to kitchen management, stock control and customer engagement tools, all interconnected, seamlessly sharing data and managed from a single platform.
Contactgegevens
38 W Gorgie Parks, EH14 1UT, Edinburgh, Verenigd Koninkrijk
- 0131 564 1559
- info@grafterr.com
- grafterr.com
4,2
Goed
225 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 40% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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I would like to commend Jonathan for…
I would like to commend Jonathan for his excellent support. He was very friendly and patiently resolved issues we were facing with kitchen receipts and the card terminal not connecting to the Self Kiosk. I truly appreciate his patience and dedication in addressing our concerns. Thank you very much for your assistance..
10 maart 2025
Review zonder uitnodiging
Antwoord van Grafterr
Thank you so much for your kind words!
We’re thrilled to hear that Jonathan was able to assist you effectively with the kitchen receipts and card terminal issues. We truly appreciate your recognition of his patience and dedication, we’ll be sure to pass your feedback along to him! 💙
Team Grafterr
A month since my last review, no change.
A month since my last review, still many unresolved issues, I'm refusing to pay until they actually do something about it but they've now blocked my access to my admin account.
Without a shadow of doubt all of the gleaming reviews on here are false.
Time to move systems I think, over £1000 wasted.
6 maart 2025
Review zonder uitnodiging
Antwoord van Grafterr
Hi there,
We're truly sorry to hear about your ongoing experience and understand how frustrating this must be. This is absolutely not the standard of service we aim to deliver at Grafterr.
Please know that all reviews we receive (Positive or negative) are genuine customer experiences. We take every piece of feedback seriously and would really like the opportunity to investigate this further and make things right.
If you haven’t already, please email us at customersuccess [at] grafterr.com with your business name and contact details so we can escalate your case to the appropriate team.
We’re committed to resolving this as soon as possible.
Team Grafterr 💙
The patience and help of everyone…
The patience and help of everyone involved has been a huge relief in making our transition as easy and painless as possible.
6 maart 2025
Review zonder uitnodiging
Antwoord van Grafterr
We’re so pleased to hear that our team could make your transition smooth and stress-free! Your feedback means a lot, and we’re always here to support you whenever you need us.
Thanks for choosing Grafterr! 💙
What an incredible team at Grafterr
What an incredible team at Grafterr. Very professional swift to respond to any query nothing is too big or too small, they always got your back.
Thanks @Raj for promptly resolving our POS issue. Honestly Grafterr is simply the best POS system with a solid team behind it. Team Grafterr all the way. Thank you
17 februari 2025
Review zonder uitnodiging
Antwoord van Grafterr
Thank you so much for your kind words!
We're thrilled to hear that you've had a great experience with Grafterr and that our team, especially Raj, was able to assist you swiftly. Your support means the world to us, and we’re always here whenever you need us. 🚀
Team Grafterr
Very helpful got everything done for me
14 februari 2025
Review zonder uitnodiging
Antwoord van Grafterr
Thank you for your feedback! We're delighted to hear that everything was sorted for you smoothly. If you ever need any further assistance, we’re always here to help! 😊🚀
Brilliant service with diagnosing the…
Brilliant service with diagnosing the problem and really fast at sorting it out would definitely recommend these guys thankyou again for doing this
6 februari 2025
Review zonder uitnodiging
Antwoord van Grafterr
We’re so pleased to hear that our team quickly diagnosed and resolved the issue for you. Providing efficient and reliable support is what we aim for, and it’s great to know we delivered on that.
Best regards,
Team Grafterr
Neil Johnson done a brilliant job…
Neil Johnson done a brilliant job resolve multiple issues with our Kisoks in less then 10 minutes. Really appreciate your help.
5 februari 2025
Review zonder uitnodiging
Antwoord van Grafterr
We truly appreciate your feedback, and if you ever need anything in the future, we’re always here to help!
Best regards,
Team Grafterr
Buggy software, poor customer support.
Buggy software, poor customer support and nobody seems to want to resolve the issues. Seems like a white label software that just has Grafterr's name on it, also the "support" in India will blame you/your staff with any issues even if you show them proof it's not on our end.
Most recent issue is having to contact a customer as their payment hadn't completed (second instance of this, last time we chased customer down the road!), my employee was adamant it was paid but Grafterr support insisted she'd made a mistake. I had to embarrassingly contact the customer and tell them their payment hadn't gone through so they paid again.
Today the customer sent me a copy of their bank statement and it had in fact gone through. Grafterr support's response? Oh, they'll simply mark the transaction as completed. The one they were adamant hadn't been paid. The one that doesn't show in my card transactions. The one the customer used AMEX to pay which I don't accept.
Fingers crossed this review will encourage them to act and resolve the issues, but I doubt it.
3 februari 2025
Review zonder uitnodiging
Antwoord van Grafterr
We’re truly sorry to hear about your experience, and we deeply regret the frustration this has caused. This is not the standard we strive for at Grafterr, as our goal is always to exceed customer expectations, not fall short of them.
We’ve reviewed the situation with our customer success team to understand what went wrong. We genuinely appreciate your patience and detailed feedback.. it helps us identify where we need to improve. While it’s clear this issue caused unnecessary inconvenience, we’re determined to ensure this was an isolated incident and will not happen again.
It seems this was an unfortunate chain of events, and I’ve spoken directly with your account manager to ensure these issues are addressed as a priority. We’re also working closely with the team to find long-term solutions so that problems like this don’t happen again.
Thank you for your patience. We’re determined to make things right and regain your confidence in us.
Kind regards,
Team Grafterr
Neil Johnson has been really patient…
Neil Johnson has been really patient and helping for solving our tech problem. Very much appreciated.
2 februari 2025
Review zonder uitnodiging
Antwoord van Grafterr
Thank you so much for your kind words! We’re thrilled to hear that Neil was able to support you with patience and dedication. We’ll be sure to pass on your appreciation to him.
If you need any further assistance, we’re always here to help!
Best regards,
Team Grafterr
Been with them for 3 years now
Been with them for 3 years now. Just a WhatsApp message away 24/7. Service is faultless.
28 januari 2025
Review zonder uitnodiging
Antwoord van Grafterr
Thank you so much for your kind words and for being with us for three years!
We're thrilled to hear you've found our service faultless and easy to reach via WhatsApp.
Your continued trust and support mean the world to us, and we look forward to many more years of helping your business succeed! 🚀
Very patient and helpful advice.
Very patient and helpful advice.
28 januari 2025
Review zonder uitnodiging
Antwoord van Grafterr
Thank you for your feedback!
We're delighted to hear that you found our advice patient and helpful.
Providing the best support to our customers is always our top priority. If you ever need anything else, we're just a message away! 😊
Great Product....Great Service
I have been working with Grafterr for the past 4 months now and it has been a huge asset to my business. The service provided has been 5 stars and whenever an issue has been raised it has been rectified in a timely manner.
21 januari 2025
Review zonder uitnodiging
Antwoord van Grafterr
Thank you so much for your kind words!
We’re delighted to hear that Grafterr has been a valuable asset to your business. Providing a 5-star service and resolving any issues promptly is what we strive for, so it’s great to know we’ve met your expectations.
We’re excited to continue supporting you and your business!
Best regards,
Team Grafterr 💙
I received very good explanation on the…
I received very good explanation on the phone how to make any changes on the Grafter till. I’m really happy from the customer service of Grafter !
17 januari 2025
Review zonder uitnodiging
Antwoord van Grafterr
Thank you for your lovely feedback! We’re thrilled to hear that our team was able to provide clear guidance and that you’re happy with the service.
Supporting you in making the most of your Grafterr's product is always our priority. We’re here whenever you need us!
Best regards,
Team Grafterr
WORST CARD READER EVER
I've been using the bluetooth wireless card reader for a year now. I can honestly say it is so bad. The card machine NEVER connects to the app and when it does, it always needs to update suddenly taking at least an hour. It is a nightmare device. DO NOT BUY!
Right now, I am sitting for the last 1 hr before my market trying to get the card reader to connect to the app. It has connected to the bluetooth on my phone, but the app can't register that it is connected.
2 december 2024
Review zonder uitnodiging
Antwoord van Grafterr
Hi Kiara,
We’re really sorry to hear about the difficulties you’ve experienced with our card reader. We completely understand how frustrating this must have been.
At Grafterr, we pride ourselves on being there for our customers, particularly in emergencies or when unexpected connection issues arise. We’ve reached out to you directly to gather more details so we can resolve this swiftly and ensure your device is working perfectly.
Please rest assured that we are continuously improving our products and services to avoid such issues for you and our other valued customers. Your feedback is invaluable, and we’re committed to ensuring this doesn’t happen again.
Best regards,
Team Grafterr
Response time is great and support…
Response time is great and support advice is clear
14 november 2024
Review zonder uitnodiging
Antwoord van Grafterr
Thank you for your kind words! We're so pleased to hear that our response time and support have met your expectations.
Providing clear and efficient assistance is what we strive for. We're always here to help whenever you need us!
Best regards,
Team Grafterr 💙
Grafterr great assistance
Technical support was easily reachable and I was assisted by Neil who was patient and gave precise instructions to resolve issues. Thanks for your great help Neil
28 september 2024
Review zonder uitnodiging
Antwoord van Grafterr
Thank you for sharing your experience! We’re delighted to hear that Neil was able to assist you with patience and clear instructions.
Providing reliable and supportive technical assistance is our priority, and we’ll make sure Neil gets your appreciation.
Best regards,
Team Grafterr
Great service from Neil Johnson
Great service from Neil Johnson. All the technical issues fixed very quickly.
27 september 2024
Review zonder uitnodiging
Antwoord van Grafterr
Thank you for your kind words! We're thrilled to hear that Neil Johnson provided you with excellent service and resolved your technical issues promptly. We'll be sure to pass along your appreciation to Neil!
Best regards,
Team Grafterr 💙
Excellent knowledgeable staff helping…
Excellent knowledgeable staff helping positively to customise robust highly sophisticated software to ensure our customers have a great experience. Arqam is a classic IT professional able to communicate the most deep software option in plain English. Highly recommended
27 september 2024
Review zonder uitnodiging
Antwoord van Grafterr
Thank you for your fantastic feedback!
Ensuring your customers have a great experience is our top priority, and it’s wonderful to know Arqam’s expertise and clear communication made a difference. We’ll be sure to pass on your kind words!
Best regards,
Team Grafterr 💙
Definitely a great job overall
Definitely a great job overall. The fan was tiny but annoying to hear. But I still can get clear what U guys saying
19 september 2024
Review zonder uitnodiging
Antwoord van Grafterr
Thank you for your feedback! We're glad to hear you had a positive experience overall.
If there's anything else we can assist with, feel free to reach out!
Team Grafterr
Amazing customer service
Amazing customer service, great technical support team, always prompt and available when needed.
Steven is the guy I spoke with quite few times, he is THE BEST, very skilled guy and very helpful, 10 out of 10 for Steven.
4 september 2024
Review zonder uitnodiging
Antwoord van Grafterr
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you had such a positive experience with our team, especially with Steven. We’ll make sure he gets the recognition he deserves!
If you ever need anything else, don’t hesitate to reach out.
Team Grafterr
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