We used this company for the first time this year, whilst never expecting to ever make a claim due to being caught up in flight cancellations, they handled everything with great sympathy and compassio... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
First - Why did you share my details with Trustpilot when I asked you to not share my details with anyone? Second - I purchased a policy from you, but you haven't actually DONE ANYTHING yet, so I can... Toon meer
Excellent price for couple’s travel insurance. Simple website which was easy to use. Quick responses from company. Very satisfied.
Bedrijf heeft geantwoord
Fast easy to get, haven’t needed to claim on the insurance but was confident it would been fine, fast easy and simple.
Bedrijfsgegevens
Geschreven door het bedrijf
GreatCover.com is part of Cover-More Blue Insurance Services Limited (previously known as Blue Insurance Limited), a multi-award winning insurance company with over 15 years of experience and committed to offering comprehensive cover at very competitive prices to both Irish and the UK customers. At GreatCover.com, you can choose between Multi-Trip, Single Trip or Backpacker policies and customise them by adding one or more optional cover, including Winter Sports, Travel Disruption and Excess Waiver.
Contactgegevens
(IRE) Suite 11, Fifth Floor, No. 2 Stemple Exchange, Blanchardstown Corporate Park D15 E4FN, Ireland | (UK) 1, Neptune Court Vanguard Way, Cardiff, CF24 5PJ , Verenigd Koninkrijk
- (IRE) 0818 286 528 | (UK) 0333 355 0255
- info@greatcover.com
- greatcover.com
4,4
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Quick result.
17 september 2026
Antwoord van GreatCover.com
HI Avril,
We appreciate you taking the time to leave us a review—it means the world! We don’t take feedback lightly, and knowing we made a positive impact really gives our team energy and focus.
Kind regards,
Gagandeep
Great customer service
Great customer service! They called back within a few hours and helped me sort out the email confirmation of the cover!
Fab! Thankyou!
21 september 2026
Antwoord van GreatCover.com
HI Lyn,
We're so happy to hear that our customer service team was able to assist you promptly with your email confirmation. We appreciate your kind words!
Kind regards,
Gagandeep
Great price and very easy to set up
22 september 2026
Antwoord van GreatCover.com
HI Roger,
Thank you for your wonderful feedback! We are so pleased to hear that you found our product easy to set up and that the price was great. We appreciate you taking the time to share your positive experience.
Kind regards,
Gagandeep
Great value
22 september 2026
Antwoord van GreatCover.com
Hi Muminur,
We’re so glad to hear that! Every bit of encouragement helps us keep pushing to improve and deliver the best service we can. Your support truly means a lot to us
Kind regards,
Gagandeep
Antwoord van GreatCover.com
Hi Mrs May,
Thank you for your kind words and for taking the time to share your positive experience. We are delighted to hear that you found our service easy, hassle-free, and fairly priced.
Kind regards,
Gagandeep
Antwoord van GreatCover.com
Hi Paul,
Really appreciate this! It’s always a pleasure to hear we’re doing things right. We put a lot of care into our work, so hearing that it’s making a difference is incredibly rewarding.
Kind regards,
Gagandeep
The first person I spoke to was not much help
The first person I spoke to was (from her accent)an Asian. She started out well, and answered my question. However, as the call progressed it became clear that she didn't fully understand what I was asking. I am convinced she was following a script.
The second person I spoke with was a young man called Mohammed. He was significantly easier to understand, but rather than help me by dealing with my concern, he told me my only option was to buy a different policy. The third person I spoke with was Isabelle. Isabelle's telephone manner was EXEMPLARY. Having had a less than ideal experience with the first two individuals, I was very surprised when Isabelle listened to me, understood what I was asking, and answered my question within the first 15 seconds of the call. Had I spoken with Isabelle from three outset, this would be a five star review.
I would certainly award 5 stars to Isabelle, but the first two calls handlers could have done far better. Please review all the calls I made and judge for yourselves.
21 september 2026
Antwoord van GreatCover.com
Hi Julian,
Thank you for taking the time to leave such detailed feedback.
As discussed during our recent telephone conversation, we are sorry to hear that your initial experiences did not meet your expectations. We understand how frustrating it can be when you feel your query has not been fully understood or resolved during your first contact with us.
At the same time, we are delighted to hear your positive comments about Isabelle. It is wonderful to know that she took the time to listen, understand your query, and provide the assistance you needed. We will ensure your feedback is passed on to her and her management team.
As discussed, we will review the calls you made and provide feedback where appropriate to help us continue improving the service we provide. We greatly appreciate you bringing this to our attention, as customer feedback plays an important role in helping us improve the consistency of our service.
We are pleased that we were able to discuss your concerns directly, and as agreed during our conversation, no complaint will be logged on this occasion.
Thank you again for your feedback and for taking the time to speak with us.
Kind regards,
Gagandeep
Yes very helpful
Yes very helpful the name on the policy was down twice, I called them they changed it and emailed a new policy 5 star company
21 september 2026
Antwoord van GreatCover.com
Hi Terry,
We're so glad we could quickly resolve the policy name discrepancy for you. We appreciate your kind words and are happy to know our team provided excellent service. Thank you for your positive feedback!
Kind regards,
Gagandeep
It was very easy to arrange insurance…
It was very easy to arrange insurance on-line and competitively priced. Will use this service again for our next holiday in spring 2027
22 mei 2026
Antwoord van GreatCover.com
Hi David,
Thank you for your wonderful feedback! We are so pleased to hear that arranging your insurance was easy and offered good value. We look forward to assisting you again for your future travels.
Kind regards,
Gagandeep
Nice and easy to talk to and will use…
Nice and easy to talk to and will use again for future trips
20 september 2026
Antwoord van GreatCover.com
Hi Michael,
Thank you for your wonderful feedback! We are so pleased to hear that you found us easy to communicate with and we look forward to assisting you with your future trips.
Kind regards,
Gagandeep
Antwoord van GreatCover.com
Hi Dermot,
We're so pleased to hear you found a good level of cover for your trip at a great price. Thank you for sharing your positive experience!
Kind regards,
Gagandeep
Terrible insurance company
Terrible insurance company - misleading and unclear on the level of coverage. My husband had a heart attack and they couldn't have cared less, no support at all. Wouldn't ever use them or recommend them.
18 juli 2026
Antwoord van GreatCover.com
Hi Sarah,
Thank you for your review. We are very sorry to hear about your husband's heart attack and the experience you have described. We appreciate that this must have been an incredibly difficult and stressful time for you, and we are sorry that you feel unsupported.
Following your feedback, we have raised a complaint so that your concerns can be fully reviewed. We also attempted to contact you by telephone to discuss the matter further; however, the call was unfortunately disconnected before we were able to speak.
We have since sent you an email inviting you to discuss your concerns with us further. Please take a moment to review your email, including your junk or spam folder, and contact us at your convenience. We would welcome the opportunity to better understand your experience and work towards a resolution.
Kind regards,
Gagandeep
The claims process is frustrating
The claims process is frustrating. I’m not able to login into claims and my husband ‘s claim has been at 50% for 3 weeks. I won’t be using this service again and wouldn’t recommend
11 augustus 2026
Antwoord van GreatCover.com
Hi Levinne,
Thank you for your review. We are sorry to hear that you have experienced difficulties with the claims process and accessing the claims portal. We understand how frustrating this must be, particularly when you are awaiting an update on a claim.
We appreciate you taking the time to share your feedback. Following the concerns you raised regarding access to the portal and the time taken for your husband's claim to progress, a complaint has been logged and escalated to our Claims Team for further review.
A member of the Claims Team will contact you directly once they have reviewed the matter and are able to provide an update. We appreciate your patience in the meantime and hope to bring this matter to a resolution as soon as possible.
Kind regards,
Gagandeep
Easy to use & simple questions that’s…
Easy to use & simple questions that’s easy to understand
19 september 2026
Antwoord van GreatCover.com
Hi Marie,
Thank you for your fantastic feedback! We are so pleased to hear that you found our questions simple and easy to understand. Your positive comments are truly appreciated.
Kind regards,
Gagandeep
Simple and Process for Quote
A well organised process to get a range of quotes and prices with various options. Hopefully will not need to make any claims but if so, I am confident of resolution.
17 september 2026
Antwoord van GreatCover.com
Hi George,
We're so happy to hear that our process for quotes and options was well-organized for you. We appreciate your confidence in our resolution should you ever need to make a claim. Thank you for your positive feedback!
Kind regards,
Gagandeep
Antwoord van GreatCover.com
Hi Kerry,
Thank you for your review and for awarding us 5 stars.
We are sorry for the inconvenience caused by not receiving your policy documents. We have now resent the documents to the email address we hold on file.
If you cannot see them in your inbox, please check your junk or spam folder, as emails can occasionally be filtered there by your email provider.
Should you still be unable to locate the documents, please contact our Customer Services Team on 0333 355 0255, and we will be happy to assist further.
Our opening hours are Monday to Friday, 9:00am to 5:30pm.
Thank you again for your feedback and for choosing Great Cover.
Kind regards,
Gagandeep
Clear and cost effective insurance cover
30 juli 2026
Antwoord van GreatCover.com
Good Morning,
Thank you for your comments and for taking the time to leave a 5-star review. We are delighted to hear that you found our insurance clear and cost-effective.
Kind regards,
Gagandeep
Easy to use.
18 september 2026
Antwoord van GreatCover.com
Hi Amanda,
Wow, thank you! We’re so happy you had a great experience with us. It’s always great to hear when things go well—we’ll keep doing all we can to make sure that continues.
Kind regards,
Gagandeep
How can you rate an insurance company…
How can you rate an insurance company until you have made a claim.prices were good
25 augustus 2026
Antwoord van GreatCover.com
Hi Guy,
We appreciate your honest feedback. We understand your perspective on rating an insurance company. We're glad our prices met your expectations.
Kind regards,
Gagandeep
Reasonable affordable and easy online…
Reasonable affordable and easy online set up very pleased.
13 september 2026
Antwoord van GreatCover.com
Good Morning,
Thank you for your wonderful feedback! We are so pleased to hear that you found our online setup easy and our services reasonable and affordable. We truly appreciate your kind words.
Kind regards,
Gagandeep
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