Groupon UK Reviews 

I used groupon 10 years ago. I had a refund and was only given the option of credit. I used some credit and had some left over. A year later it was erased out of my account like it meant nothing to them. I’m sorry but a couple of hundred pounds isn’t nothing. It’s been 10 years I have purposefully avoided using them. Had they not stolen my money i’m sure they would have made more from me but hey, you had to be greedy thieves.

Extremely disappointing experience with Groupon and the merchant

I purchased a voucher through Groupon because the merchant’s own website was not allowing me to make a booking directly on full price and times I would like to book.

Unfortunately, I later discovered(after trying to book available times I saw on website) that Groupon customers had different booking slots, and the available times were not suitable for me- they were mainly weekday mornings when I was working also closest slot was week after my purchase.

After trying to arrange a suitable appointment, the merchant eventually offered me a Saturday slot, but it was a few days after my Groupon voucher had expired. Shortly afterwards, the booking was cancelled from the merchant’s side because the voucher was no longer valid.

I then contacted Groupon to request a refund. Groupon refused, claiming that the merchant said I had made several bookings and repeatedly changed the appointment times. This is simply not true. I did not repeatedly make and change bookings as Groupon claimed.

What is most frustrating is that Groupon appears to take the merchant’s version of events at face value, without properly investigating the situation or considering the customer’s side. In the end, I was essentially told to contact the merchant and resolve it myself.

I purchased the voucher through Groupon, relied on Groupon’s platform, and was ultimately left without the service and without a refund.

Sent me a 40 percent off voucher.
Load of crap, Wouldn't use them if they gave me £40 credit.

Poor customer service. Purchased a ticket online for festival of quilts....never received the ticket which was electronic but my money was taken.
Received no response to any communication with them.
Very poor.

Bought a Lifetime licence of Miscrosoft Office that expired leaving me without the ability to use the software and access my files. Vendor has gone out of business and Groupon dont want to know. Scammers.

Absolutely nightmare. Booked a spa day supposedly inclusing jacuzzi and hot tub. Received email the day before to say this was out of order and could reschedule (bare in mind this was bought for our wedding anniversary weekend) we rescheduled for when the merchant said it would be up and running again and once again got the same email day before to say that the hot tub & jacuzzi out of order. Sick of being messed about i asked for a refund. Was passed from pillar to post. Got told id recieve a refund within 48 hours and it'll show within 7 days. Contacted again after 7 days no refund. They said it was escalated to a special team. They had tried contacting merchant who hadn't got back to them. Merchant confirmed they had not received anything from Groupon to cancel. Contacted Groupon who told me the merchant was lying. Asked to be put through to the "specialist team" only to be told they dont take calls. Dont use Groupon unless your 100% sure of where you going what your doing, ordering etc as they DO NOT stick to uk law. Its impossible to get a refund. Nobody to a actually speak to either its all on a chat form.

I star is 1 too many! My son purchased a microsoft office voucher for me. After failing to redeem the code. I found information that says 'they are unauthorised volume-licensed keys intended for organisations not home use" it violates Microsoft terms when sold to individuals!! So why are Groupon selling these vouchers???? So much information on this its unbelievable that they take people's money. Also no refund if the voucher was bought as a gift only a credit!

Lovely food and great service… Will definitely visit again!

Website is absolute trash. For a company with no phone number to call, you'd think there online services would function properly but it's an hour job just to book an experience for a voucher I've already paid for. Complete guff

I bought the Microsoft Office software. It was easy to install and works perfectly at a great price! Thank you!

Scam purchased discount airport parking code and it is exactly the same price. No discount at all. They are scamming consumers.

I had filler done and everything was absolutely amazing. The results look incredible and the staff made me feel so comfortable. I will definitely be back again for more treatments. Highly recommend them to anyone looking for great results!

Christina the hairdresser made my experience so worthwhile as she was so warm hearted and lovely and an extreme perfectionist who knew what she was doing. Would defo come back here.
Saira x

Ordered a digital copy and the Activation Code was delivered in minutes. Software downloaded per their instructions, activated first time and all working perfectly. Brilliant!

Purchased software today and waited the redemtpion code and link. When it landed I clicked on the link and right away my virus software blocked the website. You cannot access the company with the actual software! I contact Groupon right away to complain and they offered me credits or refund. I told then I would not trust anything to do with them again and they are scamming me. They offered a refund to the original payment and now I have wait up to 10 days for MY money back. Absolutley scammed by another offer too good to be true!

Authentic Mediterranean food in the heart of the city, offering scrumptious turkish food and lovely smiling staff. We enjoyed our time and food here. Our pick chicken kebab, penne pollo ( chicken penne pasta in white sauce) for starter must try garlic mushrooms 😋

Extremely difficult to obtain the required voucher to get the software downloaded. It took in excess of an hour with constant help from the chat line to get the voucher and then to get the software downloaded. The published instructions did not apply as the product came from a third party.

Staff friendly and very helpful. Food was great, and great value

Our experience at K Hamam was disappointing from the very beginning.

The girls at reception barely spoke to us and there was no welcoming atmosphere at all, which is quite the opposite of what you expect when you go somewhere that is supposed to be about relaxation and wellbeing.

We were given a small basket containing the scrubs and a Post-it note with my details and the package I had booked, but there was no proper explanation of the process. We went downstairs and had to ask the staff what we were supposed to do next, at which point someone simply pointed us towards the changing area.

The hygiene issues were immediately noticeable.

The slippers provided were visibly black, dirty and heavily worn, and were sitting in a dirty plastic basket. Next to it was another basket that was also visibly filthy. These are items and surfaces being used by numerous customers, so this is not about luxury — it is about basic hygiene.

The lockers looked extremely old and had small locks but no keys. When I asked for a key, we were told that we hadn’t booked a locker and could leave our phones at reception instead. It was early and there were plenty of empty lockers available, so this was disappointing, although at that point we were still willing to overlook it and give the place a chance.

Then we saw the seating area in the changing room.

The cushions where customers are expected to sit in their swimsuits, with their bare skin directly touching them, were visibly filthy and black with dirt.

At that point, we simply couldn’t bring ourselves to continue. We had come to relax, but seeing the condition of the changing area made us question the hygiene of the entire establishment. We were no longer comfortable proceeding with the treatment, so we decided to leave.

I went back to reception and asked to speak to a manager so that I could explain why we were leaving. The girl told me that she was the manager.

I explained that we were leaving because the place was dirty, and she asked, “What is dirty?” My friend started explaining the issue with the slippers, but we quickly became frustrated by the reaction we received. The manager was smiling while we were explaining how uncomfortable and disgusted we were, which came across as dismissive and made us feel that our concerns were not being taken seriously.

We left feeling genuinely uncomfortable and disgusted, to the point that I felt like I needed to shower immediately afterwards.

And to be clear, I am not someone who expects luxury. I have stayed in plenty of basic guesthouses and simple accommodation and have absolutely no problem with basic facilities. I don’t need fancy furniture, marble or five-star service.

What I do expect, particularly from a hammam where customers are in direct contact with surfaces with their bare skin, is basic cleanliness and hygiene.

Based on what we saw, the cleanliness was not acceptable and raises serious concerns about the hygiene standards of the establishment. I genuinely think places like this should be subject to proper independent hygiene inspections, similar to the checks carried out in restaurants and hotels.

A place does not need to be luxurious to be good. But it does need to be clean.

Unfortunately, based on our experience, I would not recommend K Hamam.

Sent me a dead plant and then refused to refund me, claiming there wasn’t enough evidence despite me providing enough photographic evidence to prove the plant was clearly dead on arrival. Apparently, the amount of evidence that would be enough for a criminal case still wasn’t enough for them to refund a dead plant