Haus Block Management Reviews 

I have had a rapid response to my email.
Brenton Steenkamp displayed good customer service and very helpful.
Well done!

I am writing to formal complaint about a persistent leak issue at the property we manage.

The leak has been ongoing for over 5 months now and appears to be getting worse. It is causing damage to the surrounding area, including walls and flooring, and has created an unpleasant living environment. Despite previous attempts to address the problem, the issue has not been resolved and the property manager is hiding behind his assistant.

I cannot emphasise that this issue has not been treated with care but rather a careless manner. Our tenant now starting a legal case and demanding compensation on our landlord.

The Devon Wharf development left in completely lacklustre / amateur hands who are not capable to conduct full investigation and resolve the leak for half a year now. This company is in a serious breach of their obligation to our landlord and tenant.

Confirm receipt of this complaint and reach out to London Victoria Groups us immediately !!

When we brought in HAUS to replace the appalling service from FirstPort, expectations were high. So at the outset when I couldn't log in to the portal, it felt like a repeat of the past. However, this time I had a clear name and phone number at the bottom of the communication emails from HAUS. I managed to get through to Genavieve right away and not some recorded message directing you to into a black hole. Genavieve resolved the login issue over the next couple of calls. She was always available when I called and returned calls as promised. Everyone makes mistakes but its what companies and their employees do to resolve them swiftly is what sets them apart. I hope HAUS maintains an excellent level of service as our managing agent.

Recently Haus took over the management of the property. Initial contacts were very positive. Questions raised about the Portal access were followed up quickly. Other queries were responded almost immediately from Genavieve.

I've been trying everything to contact with Haus Block Management but they will always stay we will get back to you after we contact with property manager
but no response or call.
They have no consideration, no work passion, no work ethic all they want to do is just sit back and enjoy take easy money from the reisdent.
I am really sick of tired of Haus member is saying " I am so sorry to hear that" or " I will forward to the Mr Chris Povoas to immediately contact you back"
I called them multiple times, emailed them millions of times. but they just seems not even care anything and I feel like I'm talking on the wall right now.
I strongly recommend to avoid using this compnay.
and if you do use this company I'm sure without your choice just never expect them to take an action

The health and safety co-ordinator Brenton has been super helpful and responsive. My query was resolved within a day.

Since this estate management company took over the building, there have been multiple ongoing service issues that remain unresolved.

The lift in this 10-storey residential building has been out of service for an extended period (approximately two months), with no clear or reliable timeline for resolution. In addition, the intercom system has not been functioning for several weeks.

Communication has been inconsistent and, at times, inaccurate, making it difficult to understand the true status of repairs. There appears to be a lack of coordination, urgency, and accountability in addressing what are essential building services.

In a multi-storey residential property, both a functioning lift and intercom system are fundamental. Prolonged outages of this nature fall significantly below expected standards for estate management.

A more proactive, transparent, and effective approach is clearly needed.

The development in question is Marmara Apartments in Royal Victoria.

The service received from Haus Block Management during the purchase of a client property has been great. Davida Fouché has been extremely efficient in providing the documents needed for the purchase following completion.

Only just started my journey with Haus and so far so good. Genavieve Williams was quick and helpful with my registration request. No complaints so far and I hope this good trend continues. I received regular updates (more than once a day sometimes) from our previous agent so I have high expectations from this new (improved) one.

I’m really impressed by Genavieve Williams and the service provided by Haus Block Management. Having dealt with building management services for the past 15 years, it’s refreshing to finally experience a team that is attentive, efficient, and consistently quick to respond to any queries. The level of professionalism and communication has been excellent throughout.

I have had a lot of difficulty logging into the portal for my flat in City House which I squired on January 8th and I’m now hoping things have been resolved. I have found communication very slow or non existent . However I would like to give a shout out to Genavieve who hopefully has solved the problem and after this delay came hope with her friendly and professional attitude. Thank you also Teresa who tried to help in the phone initially.
If I have any more problems Genevieve is happy to help. It’s good to have a name rather than a Team to communicate with.
I really couldn’t give more than 4 stars due to bad communication initially but 5 stars to Genevieve and Teresa !

Always a pleasure to deal with Janine very fast response and knows her stuff

Appalling customer service. I have attempted to contact Haus Block Management on several occasions. However, in my experience, they do not call back when they say they will and they have failed to answer enquiries sent through the messaging system on their website.

Based on my experience to date, I would give Haus Block Management zero stars if I could.

My dealings with Haus, particularly Ethan Barraclough, have been very positive, on this particular issue and in the past - always helpful, patient, informative, is prompt in responding to calls and emails, very professional and courteous.

I am a conveyancer dealing with a sale in a block managed by Haus Block Management. I have been dealing with Kholelwa and she has been amazing throughout. Kholelwa is very thorough and responsive and extremely quick when replying and providing replies to email queries, which ensures the transaction runs much smoother.

Nicole was really helpful in getting me a replacement fob!

Genavieve was very helpful and responsive

I wanted to compliment you on the great service you gave us to catch up and complete our Flat’s Annual Fire Door Inspection - many thanks ! Liaising with Brenton it was a quick efficient booking and it finished with the inspection being successfully completed yesterday.
J.P.

Haus has recently taken over our block and Chloe has been a good communicator and has answered promptly fixing all issues raised thus far.
-- unfortunately I have to update this review as it has now been a few months and communication has significantly slowed down, I understand that taking over the estate must be no easy job but it's been rather difficult to follow without communication and updates on changes, which is particularly problematic when this involves security and billing.