In a very tough time with us needing urgent help, Lynne, Dean and the estate team covering The Galley were amazing and really helpful. They were prompt in their responses and really helpful. Look... Toon meer
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I've been trying to get in touch with Robyn Baker and Stephanie Rawlison for the past 6–7 days, both by phone and email, but neither of them has answered my calls or responded to my emails. We s... Toon meer
Bedrijf heeft geantwoord
Cameron and Brenton from Fire Safety team swiftly helped me with my fire door matter by speaking to their business partner and resolving my doubts and concern in less than 24 hrs! So professional and... Toon meer
Bedrijf heeft geantwoord
Part of our job as property managers is dealing with block management - if property management can be a thankless job, I can't begin to imagine how difficult it can be for a block manager to have to j... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 2008 and privately owned, we manage over 250 residential and mixed-use buildings in and around central London. We’re based on The Kingsland Road (near Islington), and offer great local block management within an hours' travel of our office.
Geschreven door het bedrijf
Contactgegevens
266 Kingsland Road, E8 4DG, London, Verenigd Koninkrijk
- 0207 275 2041
- jamie-lee@h-bm.co.uk
- h-bm.co.uk
4,1
Goed
3K reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Portal problems
I have taken off a star as unfortunately there were ongoing technical problems getting into the portal, which was very frustrating. This was no reflection on Genavieve who was extremely helpful in sorting out access today when everything was resolved.
Genavieve responded very quickly and kept me informed.
Haus have only just taken over our development, so hopefully things will go smoothly. The portal now seems to be working and was easy to navigate.
29 mei 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear M R,
Thank you for taking the time to leave a review. We're sorry to hear about the difficulties you experienced accessing the portal and appreciate how frustrating that must have been.
We are pleased that Genavieve was able to assist and keep you updated throughout. Thank you for your patience during the transition, and we are glad to hear the portal is now working well for you.
Regards,
Haus Block Management
Awful service
They only good in sending unreasonable chargers...
Lift in 8 story building normally broken few times a year for 2-4 weeks and broken agai, but no actions, they not giving any updates, everything as usual...
bin store area normally stinks like public toilet
Front door in to the building often broken, anyone can get in and out...
Electrical cupboards built with combustable materials, but nobody care
BUT!!! If someone trying to do renovation in the appartment, they doing they best to stop it: calling in the middle of the night, sanding LFB, asbestos inspection, local council, etc... but at the same time to isolate electricity in case of emergency you need to go to another floor and dig in cupboard full of asbestos. Even local electrical engineers afraid to open it...
Horrible! Horrible behaviour, Horrible service... try to avoid or change them if possible...
28 mei 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Artem Gulenco,
Thank you for taking the time to share your feedback.
We are sorry that you have been dissatisfied with your experience and would like to provide some context regarding the matters raised.
The lift replacement forms part of a wider programme of major works currently underway. We appreciate the frustration caused by service interruptions and continue to work with the appointed contractors to progress the outstanding works and obtain regular updates.
Regarding the bin store, measures have previously been implemented to address cleanliness and access concerns, and we are not currently aware of any ongoing reports relating to odours in this area.
Similarly, we have not received reports of any persistent issues with the main entrance door, although we would be happy to investigate should specific details be provided.
We also take health and safety matters extremely seriously. Where building works are undertaken within individual properties, we have a duty to ensure that appropriate procedures are followed and that any potential risks to residents, contractors and the building are properly assessed. Any requests for information, inspections or supporting documentation are made in line with these responsibilities and applicable regulations.
We take all feedback seriously and remain committed to providing a high standard of service to our residents.
Regards,
Haus Block Management
Great service from HAUS Block Management
I had a very positive experience with HAUS Block Management — the service was professional, efficient, and well handled throughout.
Brenton Steenkamp was particularly helpful, ensuring everything was managed smoothly and clearly communicated. Much appreciated.
Highly recommend.
25 mei 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Artur,
Thank you for taking the time to leave a review. It is great to hear you found the service professional and efficient, and that Brenton was able to assist and ensure everything was managed smoothly.
Regards,
Haus Block Management
the staff member Brenton's response is quick
The company always keeps up with its regular checkings. On such an event, the staff member Brenton's response is quick and high quality.
27 mei 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Helen Y,
Thank you for sharing your feedback. We’re pleased to hear you have been happy with the service provided and that Brenton has been responsive and helpful when assisting you.
Regards,
Haus Block Management
Lizzane Du Toit is amazing.
Lizzane, I just wanted to say a sincere "Thank You" for all your help, kindness and support over the years regarding my son’s property.
You have always been so approachable, patient, and supportive, and it has genuinely meant a great deal to both of us.
Dealing with property matters can often be stressful, but your willingness to help whenever needed, made such a difference along the way.
It is rare to come across someone who cares so much and consistently goes the extra mile, and I truly wanted you to know how much your efforts have been appreciated.
Thank you once again for everything you have done over the years. We will always remember your kindness and support.
With warmest thanks and very best wishes
Mavis
1 mei 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Mavis,
Thank you for taking the time to share such kind and thoughtful feedback.
We truly appreciate your comments regarding Lizanne and are delighted to hear the support and care she has provided over the years has made such a positive difference to you. It’s especially meaningful to hear that her patience, kindness and willingness to help have been so valued throughout your experience.
Thank you again for your warm words and best wishes.
Regards,
Haus Block Management
Ethan Barraclough has been managing our…
Ethan Barraclough has been managing our small estate in central London for over a year now. Ethan is hard-working conscientious and gets things done. He has made a big difference to the standard of management of our small but very complex housing scheme. Ashley Britz, the administrator for the major works team, has also helped get some momentum going for the major refurbishment projects that have been urgently needed for sometime at our site. It is a pleasure to work with both Ethan and Ashley. Their efforts are very much appreciated by the Directors of the Freehold.
25 mei 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Alex,
Thank you for sharing your feedback. We appreciate you taking the time to recognise both Ethan and Ashley. It’s great to hear their hard work and support have made such a positive impact, particularly on a complex scheme and ongoing projects. We’re pleased to hear your experience working with them has been such a positive one.
Regards,
Haus Block Management
Terrible services
Terrible services. Very slow to fix issues, inflated costs for no reason, no transparency, terrible communication...Save time, money and stress and use a different building management company.
EDIT: some of the issues are car park gates broken for months with no update (leading to thieves coming in, someone came to fix them and within two weeks they are broken again), Haus increasing their admin fee this year by 900% without any explanation, Haus not providing the 2024 accounts to the new managing company, ...
19 mei 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Anais,
Thank you for taking the time to share your feedback. We are sorry to read that you have been left with this perception of our service.
As your review does not reference any specific development, matter, or interaction, we are unfortunately unable to investigate the concerns raised in detail. We take feedback seriously and remain committed to providing transparent communication and support to residents.
Should you wish to discuss any specific concerns further, please contact us directly so that we can review and investigate the matters raised.
Regards,
Haus Block Management
Unprofessional management
Extremely unprofessional management of an essential service outage affecting around 100 flats, including vulnerable residents.
Hot water restoration deadlines were missed, communication was inadequate, and the issue is continuing into a bank holiday weekend. This is not an isolated incident, raising concerns about planning, contingency management, and whether lessons are being learned.
We were told residents have no ability to change the managing agent despite repeated service failures, which makes accountability even more important.
The standard of service falls below reasonable expectations.
22 mei 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Telis Mu,
As we could not locate your details on our system, we used the platform’s function to request more information, however, we have not received a response.
We would encourage you to contact us directly should you wish to discuss the matter further.
Regards,
Haus Block Management
Genavieve Williams is amazing
Genavieve Williams is amazing, she was very quick to assist me and resolve my query. However, my overall experience with HAUS has been quite disappointing. Before Genavieve stepped in, none of my emails were answered for several days, and all their correspondence arrives a month later than is dated, making it obsolete, such as the information about the general meeting in April arriving in May.
4 mei 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Valeria,
Thank you for sharing your feedback. We’re pleased to hear Genevieve was able to provide support and help bring the matter to a resolution.
Regards,
Haus Block Management
Useles managing agent
Useles managing agent - does not fix any real problems, slow to respond and overcharges on service charge every time.
22 mei 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Boby,
We are sorry that you feel this way. Following your review, we requested further details to understand and investigate the concerns raised, however, we did not receive a response.
The statements made are broad in nature and do not provide sufficient information for us to identify the property or specific issues being referred to. As a result, we have been unable to investigate the concerns raised.
We take feedback seriously and would welcome the opportunity to review any genuine concerns should you wish to provide further details directly.
Regards,
Haus Block Management
Very helpful
22 mei 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Elijah,
Thank you for sharing your feedback. We appreciate you taking the time to leave a review.
Regards,
Haus Block Management
I've been trying to access the portal…
I've been trying to access the portal for months with no luck, Genavieve helped to sort out the problem and get me logged in. Thank you
21 mei 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Marion Sumner,
Thank you for sharing your feedback. We’re glad Genevieve was able to assist and help get this resolved for you.
Regards,
Haus Block Management
Great service from Genavieve ⭐️⭐️⭐️⭐️⭐️
Great service from Genavieve ⭐️⭐️⭐️⭐️⭐️
I had a really positive experience thanks to Genavieve. She reached out proactively and took the time to pull together all the documents I needed, which I genuinely appreciated. She was organised, helpful, and made the whole process much easier than I expected.
A small thing on her side, but it made a big difference on mine. Thank you, Genavieve.
21 mei 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Joanna Jewitt,
Thank you for sharing your feedback. We appreciate you taking the time to leave such thoughtful comments. It’s wonderful to hear Genevieve was able to support you and make the process as smooth as possible.
Regards,
Haus Block Management
Fair Practise
They conduct AGM for NSQ and break rules of not recording AGM, and they also open about request for not recording is from NSQ board. Seems Board members are controlling HAUS. Did Board and HAUS voilated the Company's Articles of Association ?. During AGM, leaseholder requested meeting to be recorded and HAUS didnt do it. Unfair practise and leasholders questions were ignored. Leaseholders emails are being ignored. HAUS is refusing to relect Board Members, also refusing to call EGM.
15 april 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Informer,
Thank you for taking the time to share your feedback. We are sorry to hear that you remain dissatisfied with your experience.
Haus attended the AGM in its role as managing agent and acts in accordance with instructions provided by the Board Members, who are our client, in relation to the management and administration of the development. Matters relating to governance processes and meeting arrangements are subject to specific procedures and requirements.
We appreciate that views may differ and value all feedback received.
Regards,
Haus Block Management
Lighterage Court, High Street, Brentford
Block B, Lighterage Court, 41 High Street, Brentford.
The lift at this site, has been out of service for 3 months, without clarity on when this problem will be solved.
This, in a 5 story building, with seniors...
Horrible handling of the situation, edging the state of inhabitation level.
21 mei 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Christian,
We appreciate the frustration caused by the lift outage and recognise the inconvenience this has created for residents, particularly those who rely on the lift for accessibility.
The matter has been actively progressed with specialist lift contractors and has involved ongoing investigations and assessments to identify and address the issues affecting the lift. Whilst the matter has taken longer to resolve than anticipated, efforts have continued throughout to progress the matter towards a resolution.
We understand residents' concerns and thank them for their patience whilst the necessary investigations and works are being undertaken.
Regards,
Haus Block Management
Brenton Steenkamp has yet again…
Brenton Steenkamp has yet again provided me a great and easy user experience. He remains to be kind and goes out of his way to make sure my enquires are attended to. Thanks again for your assistance Brenton :)
20 mei 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear RA,
Thank you for sharing your feedback. We appreciate you taking the time to share this. It’s great to hear Brenton has continued to provide such helpful support and consistently assisted with your enquiries.
Regards,
Haus Block Management
Incredible staff & service
We got Right to Manage for our building in autumn of 2024 & have been so impressed with how Haus took over managing it.
Our current building manager, Jennie Roos, in particular, is an absolute star: calm, confident & conscientious in her approach & absolutely dependable.
There were many issues to resolve following over 10 years of mismanagement by the previous building management company (who were employed by the Freeholder & actively engaged in maximising profit for them).
Haus are systematically sorting out all of these legacy issues (from neglected maintenance to outstanding debts & missing compliance) - while providing excellent value.
We also want to give particular credit to Katerina Kaplanova, our project manager for the cladding issue that’s arisen in the last year or so.
She’s incredibly experienced, capable & committed to ensuring we get the best outcomes possible from the works that the developer will undertake.
Both of them are also great to work with - funny & frank as well as formidably organised & efficient.
18 mei 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Melissa Gates,
Thank you for sharing your feedback. We truly appreciate you taking the time to leave such detailed feedback and recognise Jennie and Katerina.
We understand that taking over management can often come with challenges, particularly where there are long-standing issues to address, so it is great to hear that the support and approach provided by the team has made a positive difference.
We are also pleased to hear Jennie and Katerina have been such valued support throughout.
Regards,
Haus Block Management
never found a job they can't shirk
getting a response for any repairs from this company is like pulling teeth. If you're lucky you'll be asked to wait a week for a response to a repair and told to go document it yourself at which point it will be filed and no action taken.
For this service Haus feel entitled to charge a 25% management fee on the service charge accounts.
15 mei 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Seth,
We are sorry to read your comments and are disappointed that your experience has left you with this impression.
Having reviewed the matter raised, the enquiry regarding parking posts and numbering was submitted and a response was subsequently issued requesting further information and photographs to assist in identifying the specific locations and extent of the reported issues so that the matter could be properly assessed and progressed.
Requesting additional information where required is a standard part of investigating and managing reported defects and is intended to help ensure matters are directed appropriately and progressed efficiently.
We note that the requested information has not been provided at this stage. In the absence of the additional information requested, the matter will instead be reviewed by the Property Manager during their next scheduled site inspection, at which point the reported concerns can be assessed further and progressed as appropriate.
We would also like to clarify that management services extend far beyond responding to repair requests alone. The day-to-day management of a development involves a wide range of complex and ongoing responsibilities, many of which take place behind the scenes and may not always be immediately visible to residents.
There are numerous operational, financial, compliance and management functions required to ensure a development continues to operate effectively, and these responsibilities form part of the wider management service provided.
Much of this work takes place behind the scenes and may not always be immediately visible, however, it remains an important part of effectively managing a residential development and supporting residents.
We appreciate all feedback and remain committed to addressing concerns raised by residents.
Regards,
Haus Block Management
Useless costumer service
Trying to buy a flat managed by Haus- absolutely shocking costumer care. Phone appears to be off the hook. Have been trying to contact them via email and phone for weeks with no response. Finally spoke to someone called Stacey who said she would highlight my queries and get back to me and still not heard a thing.
8 mei 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Mitchell,
We are sorry to read that you were dissatisfied with your experience. Following your concerns being raised, a senior member of our Leasehold and Sales team has been in direct contact with you to discuss and clarify the matters raised.
Should you have any further queries, please do not hesitate to contact us and we will be happy to assist.
Regards,
Haus Block Management
Good support
The team was very responsive, proactive and useful in supporting me during the registration and any questions related to the portal.
11 mei 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Mario Principato,
We appreciate you taking the time to share this. It’s great to hear the team has been responsive and helpful in supporting you with the registration process and portal queries.
Regards,
Haus Block Management
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