I had a great experience using HBSUK with my physio Stephen O'Mahoney. He was very professional and great at his job. He took the time to fully explain everything, created a programme to help strength... Toon meer
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Great staff and very friendly. Have had a bad experience with one of their consultants but everyone else was very nice, friendly, helpful, good listeners and always there to give best advice. The advi... Toon meer
Could not access your portal. Tried several times using passwords provided to me by yourselves but no access! Spoke to two people on your helpline who gave me contradictory advice. A complete waste... Toon meer
The process works well to speed up the referral aspect. Unfortunately, it tends to slow down shortly after that. The appointment to see a face-to-face consultant seem a long way off when you are conce... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Geschreven door het bedrijf
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Contactgegevens
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Verenigd Koninkrijk
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,1
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6K reviews
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no appointments at the end of the experience
lots of documents to fill out, to get to the point of booking an appointment and then no appointments available in my home or work location. ultimately a waste of time
19 augustus 2026
Good but needs refining
The review of my information and ordering of tests by the specialist was quick but there is alot of running around to get the tests done. Bloods in the city centre, echo at the Spire and still awaiting another Spire appointment for ecg and fitting of the ambulatory ecg
19 augustus 2026
Only had one hospital to choose clinicians from
Only had one hospital to choose clinicians from, total waste of time and not fit for purpose
18 augustus 2026
I'm not clear on what happens next…
I'm not clear on what happens next (following my consultation). Website says we will contact you. Axa says its authorised? Meanwhile I still need to see a physio....?
19 augustus 2026
very fast and efficient
very fast and efficient. Booking to appointment to follow next steps.
13 augustus 2026
Staff very friendly
Staff very friendly. Waiting until the 30 September first available appointment. The link I was sent had no appointments in my area advised to call AXA. AXA text a few consultants names and telephone numbers I spent a considerable amount of time calling unfortunately the first appointment 30 September 2026.
7 augustus 2026
She was friendly and helpful
18 augustus 2026
very un-user friendly app
very un-user friendly app. Not remotely obvious how to find stuff
18 augustus 2026
Easy to follow instructions
Easy to follow instructions, kind and attentive professional, prompt provision of exercise sequence to ease back pain. Very happy with the service
18 augustus 2026
Very quick and efficient.
18 augustus 2026
Had a phone call with someone
Had a phone call with someone, they had a very strong accent which was really hard to understand. I was embarrassed that I had to keep asking him to repeat himself. It didn’t help there were kids screaming in the background. Basically answered a load of questions and was sent a link to physio. Had to go through all the same questions for that.
12 augustus 2026
Seamless process
Seamless process from the first referral through to treatment. Everyone I have spoken to has been knowledgeable and friendly.
11 augustus 2026
Very responsive
Very responsive. I was attended to the same day and progressed to the next stages very quickly
12 augustus 2026
The initial consult with virtual Lucy…
The initial consult with virtual Lucy was excellent. However the communication after wasn’t great. The wrong hospital in another county was booked and also when finally got that changed getting the referral letter was extremely difficult.
11 augustus 2026
Video tutorial is good
Video tutorial is good , but cannot run video while using timer . Timer cannot be paused and resumed later.
19 augustus 2026
Seems a decent service up until this point...
So, up until this point has been relatively straight forward, as is the case in the modern world, lots of apps, emails etc etc but have now got an appointment within a week so fingers crossed...
19 augustus 2026
Very quickly rearranged appointment to…
Very quickly rearranged appointment to a more suitable time and venue. No dramas. Professional service.
18 augustus 2026
Booking a video appointment is easy and…
Booking a video appointment is easy and quick. The therapists are very knowledgeable and helpful. The suggestions and advice are practical.
18 augustus 2026
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