I had a great experience using HBSUK with my physio Stephen O'Mahoney. He was very professional and great at his job. He took the time to fully explain everything, created a programme to help strength... Toon meer
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Great staff and very friendly. Have had a bad experience with one of their consultants but everyone else was very nice, friendly, helpful, good listeners and always there to give best advice. The advi... Toon meer
Could not access your portal. Tried several times using passwords provided to me by yourselves but no access! Spoke to two people on your helpline who gave me contradictory advice. A complete waste... Toon meer
The process works well to speed up the referral aspect. Unfortunately, it tends to slow down shortly after that. The appointment to see a face-to-face consultant seem a long way off when you are conce... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Geschreven door het bedrijf
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Contactgegevens
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Verenigd Koninkrijk
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,1
Goed
6K reviews
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Staff was polite and helpful
I think it was Wednesday that I made a call, the staff was Helpful staff, and politely in answering questions. Her customer service is beyond my expectation.
Thank you
12 augustus 2026
Antwoord van HBSUK
Great to hear about your positive experience and that our staff was so helpful and polite in answering your questions. We truly appreciate your feedback.
First time couldn’t connect with the…
First time couldn’t connect with the physio, had to reschedule
6 augustus 2026
Antwoord van HBSUK
Thank you for sharing your experience with us. We appreciate your feedback.
Antwoord van HBSUK
We appreciate your feedback! We're glad our service was professional, prompt, and helpful, and we're pleased you had such a positive experience.
Antwoord van HBSUK
We are glad to hear that everything was good and as we described. We appreciate your positive feedback!
Excellent Service
I had a positive experience with HBSUK through Axa, which enabled me to obtain an appointment promptly and facilitated my referral for further treatment.
13 augustus 2026
Antwoord van HBSUK
We're glad to hear you had a positive experience and that we could help you get a prompt appointment. Thank you for sharing your feedback!
Understanding of my issues
12 augustus 2026
Antwoord van HBSUK
We're glad we could understand your concerns and provide support. We appreciate your positive feedback.
Filled in a form that took 15 mins to…
Filled in a form that took 15 mins to repeat what I’d already told the GP and insurance provider.
7th busi ness day still no appointment as per the SLA.
Waste of time
14 augustus 2026
Antwoord van HBSUK
Thank you for your comments. We're sorry you don't feel using our service helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. I have asked a member of our team to contact you. If we can help with any further issues, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
Very good service
13 augustus 2026
Antwoord van HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Very supportive
Very supportive, taking the time really listen and then give solid advice and care.
13 augustus 2026
Antwoord van HBSUK
We're pleased to hear that you found our team to be very supportive. We appreciate your kind words about our commitment to listening and providing solid advice and care.
Through call with a very helpful and…
Through call with a very helpful and friendly physio who assessed my recent hip and knee pain.
5 augustus 2026
Antwoord van HBSUK
We're pleased to hear our clinician provided such helpful and friendly support. We appreciate your positive feedback!
Very quick turn around.
13 augustus 2026
Antwoord van HBSUK
We are pleased to hear that our quick turnaround met your expectations. Thank you for your positive feedback!
Antwoord van HBSUK
We appreciate your feedback and are glad to hear that your experience was straightforward.
Easy to connect with and my…
Easy to connect with and my Physio,Dominic Quirk was careful, thoughtful and made good recommendations on my treatment going forward
3 augustus 2026
Antwoord van HBSUK
Great to hear that you had such a positive experience! We're glad our clinician was careful, thoughtful, and provided excellent recommendations for your treatment.
Feedback on my telephone appointment
The physiotherapist who contacted me listened to me and asked me lots of questions to better understand the discomfort in my foot I am experiencing.
10 augustus 2026
Antwoord van HBSUK
We're pleased to hear that our clinician was attentive and thorough. Thank you for sharing your positive experience!
Hassle-free and polite customer service…
Hassle-free and polite customer service made the experience very easy, and I would highly recommend.
12 augustus 2026
Antwoord van HBSUK
We're glad to hear that our customer service made your experience easy and hassle-free. Thank you for your high recommendation!
Antwoord van HBSUK
We are glad to hear that you found the process straightforward and simple, and that you are pleased with the great outcome. We appreciate your feedback!
Everything went great with my ongoing…
Everything went great with my ongoing conditions!
10 augustus 2026
Antwoord van HBSUK
We're glad to hear that everything went great. We appreciate you sharing your positive experience with us.
Antwoord van HBSUK
Thank you for your positive review on the HBS platform. We are glad you had a great user experience.
Antwoord van HBSUK
We appreciate your positive feedback! We're glad our staff was approachable and clarified all your questions.
really great session
31 juli 2026
Antwoord van HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
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