I had a great experience using HBSUK with my physio Stephen O'Mahoney. He was very professional and great at his job. He took the time to fully explain everything, created a programme to help strength... Toon meer
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Great staff and very friendly. Have had a bad experience with one of their consultants but everyone else was very nice, friendly, helpful, good listeners and always there to give best advice. The advi... Toon meer
Could not access your portal. Tried several times using passwords provided to me by yourselves but no access! Spoke to two people on your helpline who gave me contradictory advice. A complete waste... Toon meer
The process works well to speed up the referral aspect. Unfortunately, it tends to slow down shortly after that. The appointment to see a face-to-face consultant seem a long way off when you are conce... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Geschreven door het bedrijf
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Contactgegevens
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Verenigd Koninkrijk
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,1
Goed
6K reviews
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Not great
Poor communication. No follow. No available appointments without a long delay. Overall it just makes me question why I bother with private healthcare.
3 augustus 2026
Antwoord van HBSUK
Thanks for sharing your feedback. We’re sorry to hear you had some issues when using the HBS platform. We aim to deliver the highest standards of care to all our patients. Please email us at support@hbsuk.co.uk to tell us about your experience, (including your full name and date of birth) and we will investigate this as a priority for you.
The process works well to speed up the…
The process works well to speed up the referral aspect. Unfortunately, it tends to slow down shortly after that. The appointment to see a face-to-face consultant seem a long way off when you are concerned about a heart problem that is freaking you out. I went down the route of an online consultancy where they arranged the appropriate tests for me but there is a lack of being able to talk to someone about how you should carry on in the meantime.
12 augustus 2026
Antwoord van HBSUK
We appreciate you sharing your experience and feedback regarding the referral process. We recognize the importance of ongoing support and communication during such times. We will look into the points raised.
Antwoord van HBSUK
We are so pleased to hear you were satisfied with everything. Thank you for your positive feedback!
Antwoord van HBSUK
We appreciate your feedback and are glad to hear that your entire experience with us was excellent. Thank you for sharing your positive experience.
Dialling into the video link was a…
Dialling into the video link was a little challenging
10 augustus 2026
Antwoord van HBSUK
We appreciate your feedback and will investigate these technical issues. If there is anything else we can help you with, please contact us on 0115 857 3842.
Got a referral
My outpatients appointment got me a referral to an orthopaedic consultant, which is what I wanted, but Lisa told me I could see a Salisbury consultant at New Hall private hospital. Lots of Salisbury consultants have their private practice there. Instead, I have a long journey to Chandlers Ford.
7 augustus 2026
Antwoord van HBSUK
We appreciate you sharing your experience regarding your referral. Regarding your feedback we will pass onto the relevant team. If there is anything we can help you with, please contact us on 0115 857 3842.
Antwoord van HBSUK
We're pleased to hear that you found our service easy to use and that the advice and plan provided were beneficial. Thank you for your feedback!
Fast and effective
3 augustus 2026
Antwoord van HBSUK
Great to hear using the HBS platform has helped you get the right care quickly. Thank you for your feedback!
Rotator Cuff Pain - Initial Review
Professional, efficient, courteous and took time to explain his thoughts and what the next steps should be. What more could I ask.
7 augustus 2026
Antwoord van HBSUK
We appreciate your feedback! We're glad our team was professional, efficient, and courteous, and took the time to explain everything clearly. Thank you!
Great Communication, and they listened
It was lovely to speak to an MSK Physio (10th August), as she listened to me and helped me with my medical issues and gave me a better diagnosis than my physio at GP, who back tracked on my diagnosis. Noor was brilliant, and I thanked her for listening to me. Today (11th August) I received a phone call from someone helping me to arrange my face to face physio appointment. I’m progressing with my medical issues, and overall I’m really pleased.
10 augustus 2026
Antwoord van HBSUK
We are pleased to hear about your positive experience with our team. It's great to know that our clinician was able to help you. We appreciate you sharing your progress and positive feedback. Thank you.
Antwoord van HBSUK
Great to hear that we could assist you and provide a helpful solution. Thank you for your positive feedback!
Clinician was excellent but website and app horrible
Clinician was excellent but all the admin and website is awful. Such a maze and confusing.
11 augustus 2026
Antwoord van HBSUK
Thanks for sharing your feedback which we will pass onto the relevant team. If there is anything we can help you with, please contact us on 0115 857 3842.
Antwoord van HBSUK
We appreciate your feedback and are glad you found our service prompt and very helpful. Thank you for sharing!
The lady I spoke with just seemed a…
The lady I spoke with just seemed a little impatient
11 augustus 2026
Antwoord van HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
I like the actual service from the team…
I like the actual service from the team that I was provided with but the process behind it has been very confusing. I have 3 sessions (one per ailment) and having to fill in information 3 times or no has been very confusing. Like this feedback form I have 3 of them !!!
11 augustus 2026
Antwoord van HBSUK
Thanks for sharing your feedback which we will pass onto the relevant team. If there is anything we can help you with, please contact us on 0115 857 3842.
Prompt Response
10 augustus 2026
Antwoord van HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Seems alright in principal, not good in practice
The service seems alright in principal, but in practice you end up filling out the same form a bunch of times, and it's all computer led so if the system says no then there is nothing you can really do. Also, the test centers are miles away from where I live - asking someone to go to Central Birmingham for a simple blod test seems excessive when there are a tonne of more local options. The system also does not let you book scans at the same time as blood tests, therefore I'm still waiting to book a scan four days later, and it's generally very poor to interact with. Easier to just see a specialist in person or on a webcam.
7 augustus 2026
Antwoord van HBSUK
Thank you for your comments. We're sorry you don't feel using our service helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. I have asked a member of our team to contact you. If we can help with any further issues, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
Antwoord van HBSUK
Great to hear using the HBS platform has helped you get the right care quickly. Thank you for your feedback!
Antwoord van HBSUK
Great to hear that we met your expectations! We truly appreciate your positive feedback.
Antwoord van HBSUK
Thank you for your comments. We’re sorry you don’t feel using the HBS platform helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. Please tell us more about your experience so we can improve our service/ fix your issue for you/ etc. Please email us on support@hbsuk.co.uk
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