I had a great experience using HBSUK with my physio Stephen O'Mahoney. He was very professional and great at his job. He took the time to fully explain everything, created a programme to help strength... Toon meer
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Great staff and very friendly. Have had a bad experience with one of their consultants but everyone else was very nice, friendly, helpful, good listeners and always there to give best advice. The advi... Toon meer
Could not access your portal. Tried several times using passwords provided to me by yourselves but no access! Spoke to two people on your helpline who gave me contradictory advice. A complete waste... Toon meer
The process works well to speed up the referral aspect. Unfortunately, it tends to slow down shortly after that. The appointment to see a face-to-face consultant seem a long way off when you are conce... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Geschreven door het bedrijf
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Contactgegevens
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Verenigd Koninkrijk
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,1
Goed
6K reviews
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I was expecting an online initial…
I was expecting an online initial consultation with referral to an in-person physiotherapist, not a full on line course. I cannot see how a call over the phone can adequately assess complex symptoms and pinpoint key pain areas. The initial call was fine and the remote physiotherapist highly competent, but the plan put in place to address my needs is not adequate and not what I was expecting.
5 augustus 2026
Antwoord van HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. Published research demonstrates that telehealth can be equivalent or more clinically effective when compared to usual care. There are instances when face-to-face appointments are necessary or preferred and we facilitate these in a timely manner. If we can help you further, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
Antwoord van HBSUK
Thank you for your positive review! We're glad to hear that you found our service to be very good and professional. We truly appreciate your feedback.
Waste of time
really confused why got involved; duplicated process, made a mess of a very straightforward process. And left me to fix it myself.
7 augustus 2026
Antwoord van HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Speedy response
Speedy response
I found everything easy and quick. My consultation was good and left me feeling hopefully that my condition will be sorted.
30 juli 2026
Antwoord van HBSUK
Great to hear that your experience was easy and quick. We’re pleased to hear you had a positive experience of using the HBS platform.
quick response and referrals.
4 augustus 2026
Antwoord van HBSUK
Great to hear that you experienced quick responses and helpful referrals from us. Thank you for sharing your positive feedback!
Antwoord van HBSUK
We appreciate your feedback and are glad to hear that you found our product user-friendly and easy to use!
Antwoord van HBSUK
We appreciate your feedback and will investigate these technical issues. If there is anything else we can help you with, please contact us on 0115 857 3842.
Great service
The service and advice I have received has been absolutely brilliant and everyone I have dealt with has made the process so easy and stress free so I couldn't rate using this service enough.
6 augustus 2026
Antwoord van HBSUK
We're pleased to hear that our service and advice you received were brilliant, and that our team made the process easy and stress-free for you. Thank you for your positive feedback!
Knowledge of the process of my journey to good health.
Understanding of the journey ahead.
6 augustus 2026
Antwoord van HBSUK
We're glad to hear you found clarity regarding your journey ahead. Your positive feedback is truly appreciated.
Antwoord van HBSUK
Great to hear that you had a great experience with our app and the assistance from our clinician. Thank you for your positive feedback!
Simple, friendly and quick
Easy over phone diagnostic. Easy access to specialist. Supportive and professional. Quick referral and appointment.
4 augustus 2026
Antwoord van HBSUK
We appreciate you sharing your positive experience! We're glad to hear that our process, specialist access, and referral system were supportive, professional, and efficient for you.
Practitioner was good but bookings could be approved
The clinical practitioner was excellent. She was really friendly and helpful. For me it was the booking which was a bit poor. I was in the waiting room for 6 minutes beyond the allotted time first time round, before I got a text saying it had been cancelled. Then I was rang twice but it rang off after 2 rings.
5 augustus 2026
Antwoord van HBSUK
Thank you for your feedback regarding your online consultation. We acknowledge your concerns. If there is anything else we can help you with, please contact us on 0115 857 3842.
Efficient and thorough in their…
Efficient and thorough in their assessment of my back condition.
23 juli 2026
Antwoord van HBSUK
We appreciate your feedback and are glad our assessment was efficient and thorough.
I had a telephone 20’ call yesterday…
I had a telephone 20’ call yesterday booked for 15:20 with Praise John-Oparaji. She called me at 15:22 and 15:23 but I had forgotten my phone on silent and did not hear the call. At 15:24 I called back the main helpdesk and explained what had happened. They advised me that they had sent a message to the physiotherapist as we spoke and she would call me back as I still had a good 15’ of my appointment left. She never called me back and I had to make another appointment with a different physiotherapist for Monday as I was so frustrated for having to persevere my symptoms for the whole weekend because of her ignorance. I wonder what did she do for the rest of my appointment time as she could not have booked someone else in my time slot and whether my AXA account was charged. Not sure what the DNA policy is but being a healthcare professional myself in the NHS we call patients again 5’-10’ later and leave a voice message. Happy with HBSUK so far but disappointed with the therapist.
6 augustus 2026
Antwoord van HBSUK
Thank you for sharing your feedback regarding your recent experience. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. We value your insights as a healthcare professional, and we are taking your comments about call-back protocols and voicemails seriously as we continuously work to improve our services. We are committed to ensuring our patients receive the care and attention they deserve. If we can help with any further issues, please email at support@hbsuk.co.uk.
Clear and efficient process with great…
Clear and efficient process with great service, thanks
6 augustus 2026
Antwoord van HBSUK
We appreciate your feedback! We're glad our process was clear and efficient, and that you received great service.
Spent more time taking details of my…
Spent more time taking details of my medical history than actually addressing the reason for the call and my issue.
23 juli 2026
Antwoord van HBSUK
We appreciate you sharing your feedback which we will pass onto the relevant team. If there is anything we can help you with, please contact us on 0115 857 3842.
Helpful and fast.
6 augustus 2026
Antwoord van HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Good advice and understanding but face…
Good advice and understanding but face to face is always better than video calls
5 augustus 2026
Antwoord van HBSUK
We appreciate your feedback and understand your preference for in-person interactions.
My Query answered in a very friendly &…
My Query answered in a very friendly & efficient way .
7 augustus 2026
Antwoord van HBSUK
We're glad to hear that your query was handled in such a friendly and efficient manner. Thank you for your positive feedback!
Antwoord van HBSUK
We appreciate your feedback! We're glad you had a good experience and found our team to be friendly and helpful.
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