I had a great experience using HBSUK with my physio Stephen O'Mahoney. He was very professional and great at his job. He took the time to fully explain everything, created a programme to help strength... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Great staff and very friendly. Have had a bad experience with one of their consultants but everyone else was very nice, friendly, helpful, good listeners and always there to give best advice. The advi... Toon meer
Could not access your portal. Tried several times using passwords provided to me by yourselves but no access! Spoke to two people on your helpline who gave me contradictory advice. A complete waste... Toon meer
The process works well to speed up the referral aspect. Unfortunately, it tends to slow down shortly after that. The appointment to see a face-to-face consultant seem a long way off when you are conce... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Geschreven door het bedrijf
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Contactgegevens
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Verenigd Koninkrijk
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,1
Goed
6K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
It was really good process
It was really good process. Easy and quick. I did get an incorrect referral which I needed to rectify. Apart from that it was great.
5 augustus 2026
Antwoord van HBSUK
We're glad to hear you found the process easy and quick! We appreciate your feedback.
Antwoord van HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Antwoord van HBSUK
Great to hear using the HBS platform has helped you get the right care quickly. Thank you for your feedback!
Easy to connect
Easy to connect, clear video and sound, appointment on time, chosen consultant was great.
5 augustus 2026
Antwoord van HBSUK
Great to hear that your connection was easy, and you experienced clear video and sound. We're also pleased that your appointment was on time and our clinician was great!
All I wanted was some hands-on…
All I wanted was some hands-on attention from a local person who I had used (with authorisation) before. In the end I went through a lot of hoops and never got what I wanted and needed.
5 augustus 2026
Antwoord van HBSUK
Thank you for your comments. We’re sorry you don’t feel using the HBS platform helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. Please tell us more about your experience so we can improve our service/ fix your issue for you/ etc. Please email us on support@hbsuk.co.uk
Antwoord van HBSUK
We appreciate your feedback and are glad you found our service helpful, fast, and convenient. Thank you for sharing your experience.
Spoke to physio on weds who couldn’t…
Spoke to physio on weds who couldn’t book me an appointment with a specialist. Said she would send me a self book. Not received it . Now Friday have tried to book but can’t. Wanted to book with Vikas Kapoor at Alexandra hospital Cheadle. Tried AXA they couldn’t book as showing pending so not sure what to do next!!!
5 augustus 2026
Antwoord van HBSUK
Thank you for your comments. We’re sorry you don’t feel using the HBS platform helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. I have asked a member of our team to contact you and resolve this issue as a priority for you. If we can help with any further issues, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
Excellent Service
Had my first physio consultation and was pleasantly surprised. The app for the video call was great, the consultant was very professional and the exercises given via App are very easy to understand and follow.
5 augustus 2026
Antwoord van HBSUK
We're pleased to hear you had such a positive experience. It's great that our app and the exercises were easy to understand and follow. Thank you for your feedback!
Informative
6 augustus 2026
Antwoord van HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Started off as excellent through Axa…
Started off as excellent through Axa Health, on Thursday 23/7pm. Reference number allocated and telephone assessment appointment given for same afternoon. Experience of Virtual Lucy to input all medical and other info OK. Telephone call received on time, assessment made but then 3 clinics offered the nearest was 26 miles from home, which with transport problems was not acceptable so locations were rejected. The following Wednesday HBS tried to contact but I was out of reach. I phoned HBS the following day and this is where HBS scored really well, and made the difference between 3 star and 4 star rating. The man I spoke to could not have been more helpful, appreciated my difficulty and said I would be referred back to Axa for a 'wider sweep' of clinics - I ended up with an appointment 1 mile from my house but which I am yet to attend. My whole point is that can an additional step be put in the system where a person is asked if limited transport or distance from home postcode is an issue, which could be addressed at the assessment stage, which in my case would have saved a week in the process.
23 juli 2026
Antwoord van HBSUK
We appreciate your detailed feedback and are glad to hear that our team was able to assist you effectively in finding a suitable clinic. We understand your point about the initial clinic. We will certainly consider how we can incorporate such a feature to enhance our service and ensure a smoother experience for all our clients. Thank you for helping us improve.
Efficient and effective
Easy to use, prompt responses. Consultation session clear and focused.
3 augustus 2026
Antwoord van HBSUK
We're pleased to hear that you found our services easy to use and appreciated the prompt responses. It's also great that your consultation session was clear and focused. Thank you for your positive feedback!
Fast and helpful service
Fast and helpful service, usually referred. One time I had an unplanned appointment cancellation, but it was simple and fast to rebook.
31 juli 2026
Antwoord van HBSUK
We're pleased to hear that you found our service fast and helpful, and that rebooking was simple and quick for you. Thank you for sharing your positive experience!
Change of title at head of E-mail
Change of title at head of E-mail. didn't realised or recognise HBSUK
30 juli 2026
Antwoord van HBSUK
Thanks for sharing your feedback which we will pass onto the relevant team. If there is anything we can help you with, please contact us on 0115 857 3842.
Appointment review
I felt that the appointment was a little rushed and that the questions asked were difficult to answer due to the condition being life long and inconsistent regarding pain, location and affect. Ultimately I have the ability to arrange an aappointment with a person that I hope will be able to help with my issues.
30 juli 2026
Antwoord van HBSUK
We appreciate you taking time to review our service. We acknowledge your concerns. If there is anything else we can help you with, please contact us on 0115 857 3842.
Antwoord van HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Everything worked well.
24 juli 2026
Antwoord van HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Antwoord van HBSUK
Great to hear using the HBS platform has helped you get the right care quickly. Thank you for your feedback!
Prompt and helpful
4 augustus 2026
Antwoord van HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
I'm still waiting to hear back from…
I'm still waiting to hear back from you. It's been nearly a week. Nothing against the practitioner. Just no response from you and AXA.
6 augustus 2026
Antwoord van HBSUK
Thank you for sharing your feedback. We're sorry to hear about the delay and always aim to deliver prompt, effective care. However, there are, on occasions, unavoidable but short waits. A member of our team are actively looking into this and will ensure you are contacted. If we can help with any further issues, please contact us on 0115 857 3842.
Super quick and very attentive service
Super quick and very attentive service. Clear and concise consultation, reassuring and made me feel very comfortable throughout the process.
4 augustus 2026
Antwoord van HBSUK
We appreciate you sharing your feedback! We're glad to hear that you experienced quick and attentive service, and that our clear and concise consultation made you feel comfortable.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.