From start to finish, every member of staff at the Rugby branch of Heart of England were kind, considerate and compassionate. It was such a difficult time for us a family yet everything was handled... Toon meer
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From start to finish of an obviously emotional time heart of England co op funerals have been amazing. In the main we dealt with Jordan who listened and advised my brother and I throughout the entire... Toon meer
We cannot thank everyone enough at the Rugby branch for the care, kindness and compassion shown to us at such a difficult time. Communication throughout the funeral planning was exceptional, with... Toon meer
We used the Co-op for my husband’s funeral. From start to finish the team were absolutely brilliant, all our wishes were done with consideration, initially we made contact with Olivia who listened an... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Heart of England Co-op Funerals has always been committed to providing client families and their loved ones with the best possible level of care and support during a difficult time. Our colleagues are professionally trained to the highest standards. They understand the needs and feelings of the bereaved and the importance of spending time helping families to plan a funeral that truly reflects the life of an individual. In order for us to maintain the highest level of quality care and to continue improving our services, we have created five commitments that we will follow rigorously and strive to live up to ... #1. We’re available 24 hours a day, 7 days a week, so you’ll always have someone to talk to. #2. Every step of the way, we’ll explain all the options available to you. We’ll give you all the time you need to feel confident about making the right choices for you. Together we can create a completely unique and personalised service – the way you want it to be. #3. We will listen carefully to what you and your family want and offer a complete choice and flexibility in your arrangements. #4. Throughout, we’ll keep you fully informed of exactly what you can expect from us. All our documentation will be written in plain language and our estimate will outline charges in a fair and straightforward way. #5. We know our service can only be as good as the people who look after you and your family. That is why we continually invest in our people to provide a professional, respectful service. We ensure that our people have access to regular and ongoing training and accredited professional qualifications and we only recruit people who can demonstrate the behaviours required in our business.
The National Association of Funeral Directors
Code of Practice
We are proud to be members of the National Association of Funeral Directors (NAFD), who are the largest and most inclusive representative body for the UK funeral profession, the NAFD supports its members in delivering high standards of care for those who have died and provides bereaved people with information and assurance to help them choose a compassionate, professional and experienced funeral director that they can trust.
Established in 1905, the NAFD represents the entire spectrum of funeral directing businesses, including independent and family-owned firms, co-operatives and major funeral groups, NAFD represents more than 4,100 UK funeral homes, as well as international firms and suppliers to the sector – providing advice, advocacy, education and support to help them meet the highest professional standards.
Contactgegevens
Whittle House, Foleshill Enterprise Park, Courtaulds Way, CV6 5NX, Coventry, Verenigd Koninkrijk
- 02476254859
- headoffunerals@heartofengland-coop.co.uk
- heartofenglandcoopfunerals.co.uk
4,9
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3K reviews
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Great Service
I can't thank Janice and the team enough for making such a difficult process so much easier. We were so looked after from start to finish and all details were thought through.
29 januari 2026
Antwoord van Heart of England Co-op Funerals
Dear Emma,
We understand that the loss of a loved one is an incredibly sensitive time, and we are truly grateful for the opportunity to support you and your family.
I am pleased to hear that Janice was able to play a part in easing this difficult time for you and your loved ones. It means a great deal to all of us that her efforts were a comfort to you.
Thank you sincerely for taking the time to share your feedback.
Kind regards,
Matthew George
Head of Funerals
IT was well organized
IT was well organized. The funeral director telephone me the day before to advise me of the days procedure. Every thing was done to perfection. I could not have wished for a better send off for my mother. Thankyou Heart of England Co-op Funerals
3 februari 2026
Antwoord van Heart of England Co-op Funerals
Dear Brett,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
They were helpful kind and…
They were helpful kind and compassionate
One thing with the online donation was not set correctly and we lost a lot of money for the charities that we chose.
This stopped a 5 star.
28 januari 2026
Antwoord van Heart of England Co-op Funerals
Dear Janette,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
We were treated with understanding and…
We were treated with understanding and respect and nothing was too much trouble. I would definitely recommend
Heart of England.
2 februari 2026
Antwoord van Heart of England Co-op Funerals
Dear Marie,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
Nicole was amazing from tge stsrt right…
Nicole was amazing from tge stsrt right until the aftercare.she supported our needs with empathy and care and her communication was amazing.she matched us with amanda who was a brilliant celebrant. Kiri was besutifuk kn the day and helped keep us all calm whilst remainibg impecably profession. Thank you all...... assets to the co op.
3 februari 2026
Antwoord van Heart of England Co-op Funerals
Dear Janet,
Thank you for entrusting us with handling the funeral arrangements. It was a privilege to be able to serve you during this sad time.
May I also thank you for taking the time to share your feedback. I am gratified that my colleagues Nicole and Kiri were able to take care of everything in a dignified and respectful manner, on your behalf.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
Used them last year for my mum
Used them last year for my mum. Lovely people who listen and take care to do what is asked
3 februari 2026
Antwoord van Heart of England Co-op Funerals
Dear Gillian,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
Kenpas Highway Team
Joyce, Janet and Leah were a highly courteous and sensitive team when it came to arranging our father’s service. From the very first phone call through to the visits to make arrangements, they were accommodating aswell as offering excellent guidance.
3 februari 2026
Antwoord van Heart of England Co-op Funerals
Dear Steve ,
We understand that the loss of a loved one is an incredibly sensitive time, and we are truly grateful for the opportunity to support you and your family.
I am pleased to hear that Joyce, Janet and Leah were able to play a part in easing this difficult time for you and your loved ones. It means a great deal to all of us that her efforts were a comfort to you.
Thank you sincerely for taking the time to share your feedback.
Kind regards,
Matthew George
Head of Funerals
Outstanding service
I am so glad I chose Heart of England in Brackley to arrange my dad's funeral. Everyone who works here is amazing and everything is done with the utmost care, respect and professionalism. If I ever had any questions or worries, the team were always there to answer my call and did so with great kindness. I didn't quite like the design of the order of service but they persevered with the designer until it was perfect. I honestly can't thank them enough. They made a very difficult time that bit more bearable.
30 januari 2026
Antwoord van Heart of England Co-op Funerals
Dear Nicola,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
We would highly recommend this company
The service and level of care throughout the whole process was excellent. The process was explained to the whole family in a caring and gentle way. Throughout we were all supported.Dad was treated with dignity and respect.There was always somebody we could contact for support. We would like to thank all the staff involved. Particularly the two gentlemen who came to take dad after his passing, and Jenny for her professional,caring and supportive way of guiding us through to the end.We would definitely go to the Bedworth branch should the need arise in the future.
9 februari 2026
Review zonder uitnodiging
Antwoord van Heart of England Co-op Funerals
Dear Sue,
Thank you for entrusting us with handling the funeral arrangements for your late father. It was a privilege to be able to serve you during this sad time.
May I also thank you for taking the time to share your feedback. I am gratified that my colleagues Jenny and the team were able to take care of everything in a dignified and respectful manner, on your behalf.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
Under the circumstances the Heart of…
Under the circumstances the Heart of England turned out to be a very good choice, for Funerals, wonderful people to work with. And certainly would definitely Recommend them to anybody.
CDGrainger
2 februari 2026
Antwoord van Heart of England Co-op Funerals
Dear Colin,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
Direct cremation at its best
I would highly recommend the Co-Op Heart of England Funerals as they were very caring and helpful in addressing my wife Gillian's direct cremation,
They answered every question in great detail and went above and beyond to help me.
My special thanks to Michelle who organised the paper work and a very special thank you to Ryan in keeping me updated from start to finish with information in organising the collection of and scattering of my wife Gillian's ashes
I can not say enough about the quality of service they gave me
I shall return to organize my own pre-paid funeral plan.
Kind regards
David Sinnock
30 januari 2026
Antwoord van Heart of England Co-op Funerals
Dear David,
Thank you for entrusting us with handling the funeral arrangements for Gillian. It was a privilege to be able to serve you during this sad time.
May I also thank you for taking the time to share your feedback. I am gratified that my colleagues Michelle and Ryan were able to take care of everything in a dignified and respectful manner, on your behalf.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
Excellent
Excellent , professional and so friendly and helpful. Kim is just made for her job. She couldn’t have done more for us on the passing of our mum. We knew she would look mum. Can’t thank you enough Kim xx
22 januari 2026
Antwoord van Heart of England Co-op Funerals
Dear Helen,
We understand that the loss of a loved one is an incredibly sensitive time, and we are truly grateful for the opportunity to support you and your family.
I am pleased to hear that Kim was able to play a part in easing this difficult time for you and your loved ones. It means a great deal to all of us that her efforts were a comfort to you.
Thank you sincerely for taking the time to share your feedback.
Kind regards,
Matthew George
Head of Funerals
Ryan was very attentive
Ryan was very attentive. Can't fault the service. Celebrant, Lynn was excellent.
16 januari 2026
Antwoord van Heart of England Co-op Funerals
Dear Susan,
We understand that the loss of a loved one is an incredibly sensitive time, and we are truly grateful for the opportunity to support you and your family.
I am pleased to hear that Ryan was able to play a part in easing this difficult time for you and your loved ones. It means a great deal to all of us that his efforts were a comfort to you.
Thank you sincerely for taking the time to share your feedback.
Kind regards,
Matthew George
Head of Funerals
From our first visit to the branch at…
From our first visit to the branch at Bilton Road, Rugby and throughout, the service we received was excellent. The staff were professional, caring and helpful. The day of the funeral went as perfectly as we had hoped. The celebrant Tracie Bloor prepared the most beautiful and memorable service for our Mum.
2 februari 2026
Review zonder uitnodiging
Antwoord van Heart of England Co-op Funerals
Dear Kim,
We understand that the loss of a loved one is an incredibly sensitive time, and we are truly grateful for the opportunity to support you and your family.
I am pleased to hear that Tracie was able to play a part in easing this difficult time for you and your loved ones. It means a great deal to all of us that her efforts were a comfort to you.
Thank you sincerely for taking the time to share your feedback.
Kind regards,
Matthew George
Head of Funerals
They listened to us and put pictures…
They listened to us and put pictures around the coffin for us to honour him
29 januari 2026
Antwoord van Heart of England Co-op Funerals
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
All of the staff before and after mums…
All of the staff before and after mums funeral were really helpful and friendly cannot praise them enough
22 januari 2026
Antwoord van Heart of England Co-op Funerals
Dear Linda,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
Professional and Sensitive
I've used the Heart if England Coop Funerals several times. Their service has always been professional and sensitive.
They make a hard time a little easier.
21 januari 2026
Antwoord van Heart of England Co-op Funerals
Dear Andy,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
Antwoord van Heart of England Co-op Funerals
Dear Stephen,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
This is a tough review as who wants to…
This is a tough review as who wants to use a funeral home, however I can wholeheartedly say that The Heart of England Co-Op Funerals ‘held my hand’ throughout the whole process. No question asked of Ryan was too silly and he and the rest of the team in Nuneaton and Hinckley were so kind.
23 januari 2026
Review zonder uitnodiging
Antwoord van Heart of England Co-op Funerals
Dear Alison,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
Simple & caring service
Simple, helpful & considerate service at all times. The cremation was exactly how we envisaged. Thanks to all who contributed
20 januari 2026
Antwoord van Heart of England Co-op Funerals
Dear Martin,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
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