Held Health Reviews 

Antwoord van Held Health

6 jun 2026

Thank you for taking the time to share your experience, Stephanie.

We're so pleased to hear that the assessment team created an environment where your son felt comfortable enough to complete his Autism assessment, despite finding parts of the process challenging. We understand that assessments can be particularly demanding for children with ADHD, especially when they are expected to sit still, concentrate, and answer questions for an extended period.

It's wonderful to hear that the clinician adapted their approach with patience and understanding, allowing your son the time and space he needed without feeling pressured. Every child engages differently, and our clinicians work hard to ensure assessments are conducted in a way that supports each child's individual needs.

Thank you for sharing your feedback and for trusting Held Health to support your son.

Amber
Customer Experience Manager
Held Health

Antwoord van Held Health

6 jun 2026

Thank you for your wonderful review, Alice.

We're particularly pleased to hear that the diagnostic report has been so useful for your son's next steps. While the assessment itself is an important milestone, we know that families are often looking for clear guidance and practical recommendations that can help them move forward with confidence afterwards.

It's also fantastic to hear that you felt well informed throughout the process and that the support and communication met your expectations. We have worked hard to strengthen our communication and patient support services, so feedback like yours is incredibly encouraging for the team.

Thank you for your recommendation and for trusting Held Health to support your family. We wish your son every success as he moves forward with the support and understanding he needs.

Amber
Customer Experience Manager
Held Health

Antwoord van Held Health

6 jun 2026

Thank you for taking the time to share your experience, Nat.

Your review is a powerful reminder of how important access to the right support can be for families. We understand how challenging and exhausting it can be when you're trying to get answers for your child and feel as though you're facing obstacles at every turn.

We're so pleased that we were able to support you and Dylunn through the process and help you reach the outcome you had been working so hard to achieve. Knowing that we played a part in helping your family gain clarity and move forward means a great deal to our team.

Thank you for your kind words and for placing your trust in Held Health.

Amber
Customer Experience Manager
Held Health

Antwoord van Held Health

6 jun 2026

Thank you for your thoughtful review, Emma.

What really stands out in your feedback is that you felt your child was seen as a whole person, rather than simply through the lens of an assessment. This is something our clinicians are deeply committed to, as every child brings their own strengths, challenges, personality, and experiences.

We're also delighted that you felt your family was valued throughout the process. We know that understanding a child's needs often means understanding the wider family context too, and we strive to ensure parents and carers feel heard, respected, and included every step of the way.

Thank you for recognising the empathy, professionalism, and compassion of our clinical team. Your kind words mean a great deal to all of us.

Amber
Customer Experience Manager
Held Health

Antwoord van Held Health

6 jun 2026

Thank you for your lovely review, Sarah.

It's wonderful to hear that you felt supported throughout the process and that the team were able to provide the information and guidance you needed regarding your son's diagnosis. We know that understanding the assessment process and the outcomes can feel daunting at times, so ensuring families have access to clear information and answers to their questions is incredibly important to us.

We're especially pleased that you found our communication helpful and that you were able to reach the team by both email and phone when you needed additional reassurance. Over the past year, we have continued to invest in our support services and communication channels, so it's fantastic to hear that this had a positive impact on your experience.

Thank you for your recommendation and for trusting Held Health to support your family. We wish you and your son all the very best for the future.

Amber
Customer Experience Manager
Held Health

Antwoord van Held Health

6 jun 2026

Thank you for taking the time to share your experience.

One of the most meaningful parts of the assessment process is helping families find answers to questions they may have been carrying for a long time, so it's wonderful to hear that the experience has provided you with greater clarity and understanding.

We're also pleased that the team were able to adapt to your family's individual circumstances. We recognise that every family is unique, and it's important that our approach reflects the needs and dynamics of those we support rather than expecting families to fit into a standard process.

To hear that you have already recommended Held Health to others means a great deal to us. Your kind words about the team's efficiency and support will be shared with everyone involved.

Thank you for trusting us with your care, and we're delighted that we were able to make such a positive difference for you and your family.

Amber
Customer Experience Manager
Held Health

Antwoord van Held Health

4 jun 2026

Thank you for your review, Louise.

Sometimes the simplest feedback says the most. We're delighted to hear that you felt supported throughout your experience with Held Health.

Providing families with understanding, guidance, and reassurance is at the heart of what we do, so it's wonderful to know that our team made a positive difference for you.

Thank you for taking the time to share your feedback.

Amber
Customer Experience Manager
Held Health

Antwoord van Held Health

4 jun 2026

Thank you for such a thoughtful review, Loulou.

It's particularly rewarding to hear that you felt given the time and space needed throughout the assessment process. We know how important it is for families to be able to share their experiences fully, ask questions, and feel genuinely listened to, and we're delighted that this was reflected in your experience with our team.

We're also pleased that you found the final report valuable. Our clinicians put a great deal of care into ensuring reports not only accurately reflect the assessment findings but also provide meaningful recommendations that can help families, schools, and other professionals support a child's needs moving forward.

Thank you for recognising the efforts of the team and for taking the time to share your experience. Feedback like yours means a great deal to everyone involved in delivering our service.

Amber
Customer Experience Manager
Held Health

Antwoord van Held Health

3 jun 2026

Thank you for your review, Millie.

We're delighted to hear that you found the process clear and easy to follow from the outset. We know that families are often navigating a lot of information, so making the assessment pathway straightforward and accessible is something we work hard to achieve.

It's also lovely to hear your kind comments about the team. Building positive relationships with families is an important part of the experience, and we're pleased that the clinicians you met made you feel comfortable and supported.

We're especially glad that you found the report detailed and informative. Our goal is to provide families with meaningful insights and practical information that can help them better understand and support their child moving forward.

Thank you for taking the time to share your experience.

Amber
Customer Experience Manager
Held Health

Antwoord van Held Health

3 jun 2026

Thank you for your review, Laura.

We're so pleased to hear that your son's clinician made such a positive impact on your experience. Having a knowledgeable professional who takes the time to answer questions, provide guidance, and explain their findings clearly can make all the difference during the assessment process.

It's particularly rewarding to hear that you felt listened to throughout. We believe that understanding a child's individual experiences and the perspectives of those who know them best is an essential part of delivering a thorough and meaningful assessment.

Thank you for your recommendation and for trusting Held Health to support your family.

Amber
Customer Experience Manager
Held Health

Antwoord van Held Health

3 jun 2026

Thank you for taking the time to leave a review.

Clear communication is something we place a great deal of importance on, so it's wonderful to hear that you found both the explanations and information provided easy to understand throughout the process.

We know that assessments can sometimes feel complex or unfamiliar, and our aim is always to ensure families feel informed, prepared, and confident about each stage along the way.

Thank you for sharing your feedback and for choosing Held Health.

Amber
Customer Experience Manager
Held Health

Antwoord van Held Health

3 jun 2026

Thank you for your wonderful review, Charlotte.

What stands out most in your feedback is your description of the process as "seamless" – that's exactly the experience we strive to create for families. We know that seeking assessments for a child can often feel overwhelming, so ensuring that appointments run smoothly, expectations are clear, and families feel supported throughout the journey is incredibly important to us.

We're delighted that you always felt informed about what was happening next and that the team supporting your daughter helped make the experience a positive one. Your kind words about their helpfulness and support will mean a great deal to them.

Thank you for recognising the efforts of everyone involved in your daughter's care. It has been our privilege to support your family, and we truly appreciate you taking the time to share your experience.

Amber
Customer Experience Manager
Held Health

Antwoord van Held Health

3 jun 2026

Thank you for taking the time to share your feedback, Noah.

We're pleased to hear that you were happy with the turnaround time for your diagnosis and that the assessment process progressed efficiently.

We also appreciate your honest comments regarding post-diagnosis support. Receiving a diagnosis is often a significant moment for individuals and families, but we recognise that it is also the beginning of a new journey rather than the end of one. It's understandable that you would have hoped for more guidance and support around next steps following the outcome.

As a service, we are continually reviewing how we can better support patients beyond diagnosis, including providing clearer information, resources, and guidance to help families feel more confident about accessing the support available to them.

Thank you for sharing your experience. Feedback such as yours is invaluable in helping us shape and improve the services we offer.

Amber
Customer Experience Manager
Held Health

Antwoord van Held Health

3 jun 2026

Thank you for your lovely review, Hannah.

It's wonderful to hear that you felt supported throughout your entire journey with Held Health. We know that when families begin this process, having clear information and knowing where to turn with questions can make a huge difference, so we're delighted that you found everything straightforward and easy to navigate.

We're especially pleased that the team were able to provide the support and reassurance you needed along the way. Helping families feel confident and informed throughout the process is something we work hard to achieve every day.

Thank you for taking the time to share your experience and for your kind words about the team.

Amber
Customer Experience Manager
Held Health

Antwoord van Held Health

3 jun 2026

Thank you for your review, Jorgie.

We're delighted to hear that you found the service informative and of a high standard. We believe that providing clear, accessible information is just as important as the assessment process itself, helping families feel confident and informed every step of the way.

Your feedback may be brief, but it means a great deal to our team, who work hard to ensure every family receives the guidance and support they need.

Thank you for taking the time to share your experience with Held Health.

Amber
Customer Experience Manager
Held Health

Antwoord van Held Health

Gepubliceerd op 3 jun 2026

Thank you for your kind review, Michaela.

We're delighted to hear that you felt supported and understood throughout your experience with Held Health. While receiving a diagnosis can provide important answers, we recognise that families often need guidance beyond that point, so it's particularly encouraging to hear that you have continued to feel supported after the assessment process.

Our aim is not only to help families gain clarity through diagnosis but also to provide the information and reassurance needed to move forward with confidence.

Thank you for your recommendation and for taking the time to share your experience.

Amber
Customer Experience Manager
Held Health

Antwoord van Held Health

3 jun 2026

Thank you for your review, Hollie.

We're so pleased to hear that both assessors made such a positive impression. Taking the time to genuinely listen is one of the most important aspects of the assessment process, and it's wonderful to know that you felt heard and understood throughout your appointments.

Building a clear picture of a child's needs starts with listening carefully to the experiences shared by families, so your feedback means a great deal to us.

Thank you for taking the time to share your experience with Held Health.

Amber
Customer Experience Manager
Held Health

Antwoord van Held Health

3 jun 2026

Thank you for your lovely review, Emma.

It's wonderful to hear that you had such a positive experience with Held Health. We know that understanding what to expect can make a significant difference, so we're pleased that the team took the time to explain each stage of the process clearly and help you feel comfortable throughout.

We're especially delighted that you found the team friendly and approachable. Creating an environment where families feel able to ask questions and seek support without hesitation is something we care deeply about.

Thank you for taking the time to share your experience.

Amber
Customer Experience Manager
Held Health

Antwoord van Held Health

Gepubliceerd op 2 jun 2026

Thank you for taking the time to share such a thoughtful review, Stacey.

Reading about your family's journey with us is incredibly rewarding. Supporting two children through the assessment process is no small undertaking, and we're so pleased that we have been able to help your son and daughter access the assessments, diagnoses, and support they need.

It's particularly encouraging to hear your comments about the quality of the reports and the medication pathway. We know how important detailed, comprehensive reports can be in helping families, schools, and other professionals understand a child's needs and access appropriate support.

We also appreciate your honesty regarding communication at the beginning of your journey. Over the past year, we have made significant investments in expanding our support teams and improving our communication processes, so it's wonderful to hear that you noticed a positive difference as your journey progressed.

Most importantly, thank you for recognising the efforts of the team members who have supported your children. Knowing that we've been able to make a positive impact for your family means a great deal to all of us.

We wish your son and daughter every success moving forward and thank you for placing your trust in Held Health.

Amber
Customer Experience Manager
Held Health

Antwoord van Held Health

2 jun 2026

Thank you for your feedback, Katy.

It's fantastic to hear that the process worked so smoothly for you. We know that families often have enough to think about without having to worry about technology or chasing updates, so we're particularly pleased that you found the communication clear, the systems easy to use, and the reports delivered promptly.

We're also delighted that our clinicians made such a positive impression. Combining clinical expertise with a friendly and approachable manner is something we value highly, and it's wonderful to know this contributed to a positive experience for your family.

Thank you for taking the time to share your experience and for choosing Held Health.

Amber
Customer Experience Manager
Held Health