Was listened too. Understood what was happening. Felt very supported and given guidance. He had so much patience with my son even when his response wasnt positive. Whats next was always made cl... Toon meer
Bedrijf heeft geantwoord
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Clare gave a great overview and was really understanding. Helpful workshop - while I was aware of a lot of this through my job, it was great as a reminder and what to focus on as a parent. Great to ge... Toon meer
Bedrijf heeft geantwoord
I feel extremely let down. I first referred my daughter to them through her GP in the end of January 2026 for ADHD pathway. I heard from Held Health pretty quickly in the start of February (16th to be... Toon meer
Bedrijf heeft geantwoord
Great RTC company. Our assessor was great really understood my children. Took on board our views and what we had to say. Aftercare information sessions have been really helpful.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Held Health is a private mental health and neuro-diversity service for children, young people and families available across the UK. Held Health offers Autism assessments, ADHD assessments and general mental health assessments, as well a full range of post diagnostic support. Our team of specialist child and adolescent psychiatrist, psychologists and healthcare professionals are available to support you and your family whatever challenges you are facing.
Contactgegevens
www.held.health, EX2 4AN, Exeter, Verenigd Koninkrijk
- 01392796491
- info@held.health
- held.health
4,4
Uitstekend
155 reviews
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Quick process keep you in the loop…
Quick process keep you in the loop what’s going on and appointments very quick and close together
2 juni 2026
Antwoord van Held Health
Thank you for your review.
It's great to hear that you found the process efficient and well organised. We know that keeping families informed throughout their assessment journey is incredibly important, so we're pleased that you felt updated and aware of what was happening at each stage.
We're also delighted that your appointments were arranged promptly and scheduled close together, helping to maintain momentum and reduce the uncertainty that can often come with waiting for assessments.
Thank you for taking the time to share your experience with Held Health.
Amber
Customer Experience Manager
Held Health
Lady was lovely
Lady was lovely!
Felt listened so and she could understand my concerns and worries
4 juni 2026
Antwoord van Held Health
Thank you for sharing your experience, Lindsey.
Sometimes the most important thing a family can take away from an appointment is the feeling of being genuinely heard. We're so pleased that you felt able to share your concerns and worries openly, and that the clinician took the time to understand your perspective.
Building that trust and understanding is a vital part of the assessment process, and it's wonderful to know that the support you received helped you feel listened to and understood.
We'll be sure to share your kind feedback with the team.
Amber
Customer Experience Manager
Held Health
Antwoord van Held Health
Thank you for your review, Vicky.
A warm and welcoming approach can make such a difference to a family's experience, so it's lovely to hear that you found our team approachable, kind, and friendly throughout your journey with us.
We believe that creating a positive environment helps families feel more comfortable asking questions, sharing concerns, and engaging in the assessment process, and we're delighted that this was reflected in your experience.
Thank you for taking the time to leave your feedback.
Amber
Customer Experience Manager
Held Health
Thank you
Thank you to Catherine Smith and Natalie Walton. They were professional, caring and friendly in their interactions with ourselves and our young person during her assessment.
Mr and Mrs D, Lancashire
29 mei 2026
Antwoord van Held Health
Thank you for your kind review, Susan.
It is especially meaningful to receive feedback recognising individual members of our team, and we will be sure to share your comments with Catherine and Natalie.
We're delighted to hear that their professionalism, kindness, and caring approach helped make the assessment experience a positive one for both you and your young person. Building trust and helping families feel comfortable throughout the process is incredibly important to us, and it's wonderful to know that this was reflected in your interactions with them.
Thank you again for taking the time to acknowledge their efforts. We wish your family all the very best for the future.
Amber
Customer Experience Manager
Held Health
Antwoord van Held Health
Thank you for your review, Chantelle.
We're so pleased to hear that you felt the service was worth the wait. We understand how difficult it can be for families who are seeking answers and support, and being able to access assessments more quickly can make a significant difference.
It's wonderful to know that your experience with Held Health was such a positive one, and we appreciate you taking the time to share your feedback.
Thank you for placing your trust in our team.
Amber
Customer Experience Manager
Held Health
Excellent communication
Excellent communication. Kind non-judgemental team that want to get the best result. They really take time to listen and understand personal circumstances. Particular thanks to Phoebe who saw my daughter in person and completely got the sum of her. Also huge thank you Jess who pulled everything together at the end. Date below reflects end date but whole experience was excellent.
8 juni 2026
Antwoord van Held Health
Thank you for such a thoughtful review.
What shines through in your feedback is the importance of being truly understood as individuals, and we're delighted that this was your experience with Held Health. Every family's circumstances are different, and taking the time to listen without judgement is a fundamental part of ensuring we provide the right support and achieve the best possible outcomes.
We're especially grateful for your recognition of Phoebe and Jess. Phoebe will be delighted to hear that her work with your daughter made such a positive impact, and Jess will be pleased to know that her support in coordinating the final stages of the process helped bring everything together smoothly.
Thank you for your kind words, your trust in our team, and for taking the time to share your experience. Feedback like this means a great deal to everyone involved.
Amber
Customer Experience Manager
Held Health
Communication is a big issue
Communication is a big issue, emails and calls go unanswered for months. There were several changes of assessment dates.
The report has now been received but it has several inaccurate, contradictory information in it, for example in one paragraph correctly stating she isn’t in education, and in the next saying “school have confirmed” there are many more examples, and missing bits of information, this renders the report unusable and unhelpful. Emails asking for factual corrections to be made have been ignored for months.
10 maart 2026
Antwoord van Held Health
Thank you for taking the time to share your feedback, Clare.
Having reviewed your comments, I can completely understand your frustration. The level of communication you describe is not the standard we aim to provide, and I am particularly sorry that your emails requesting factual corrections to the report have not received a response.
I also appreciate how concerning it must have been to receive a report containing inaccuracies and inconsistencies, especially when you are relying on it to support your daughter. A diagnostic report should provide families with confidence and clarity, and it is clear that in this instance we have fallen short of that expectation.
We are currently reviewing the concerns you have raised regarding the report and arranging for the necessary amendments to be made. A member of our clinical team will be in contact with you directly to ensure the corrections are fully addressed and that you receive an updated report as quickly as possible.
We also recognise the wider concerns you have raised regarding communication, appointment changes, and delays in responding to correspondence. Improving communication remains a major focus for us, and we have recently expanded our support teams and are continuing to review our processes to improve responsiveness and provide a better experience for families.
Thank you for bringing these issues to our attention. We value your feedback and are committed to resolving this matter for you.
Amber
Customer Experience Manager
Held Health
Would recommend
Held Health we’re very thorough, timely and had good communication throughout the process of my sons ADHD referral and diagnosis.
2 februari 2026
Antwoord van Held Health
Thank you for your review, Amy.
We're delighted to hear that you found the assessment process thorough and well organised from referral through to diagnosis. Achieving the right balance between a comprehensive assessment and a timely service is something we work hard to deliver, so it's wonderful to know this was reflected in your experience.
We're also pleased that you felt well informed throughout the process. Clear communication is essential when families are seeking answers and support for their child, and we're glad that our team was able to provide that reassurance along the way.
Thank you for your recommendation and for trusting Held Health with your son's care.
Amber
Customer Experience Manager
Held Health
Assessments completed very well but waiting for feedback is frustrating
Both the appointments we have attended have been completed with care and professionalism, allowing time and encouraging participation. The bit we have found frustrating has been the waiting for appointments and not being able to easily contact anyone to find out where the referral is up to. We are still waiting for my son's feedback appointment to be rescheduled after the original date was cancelled due to lack of staff availability.
8 juni 2026
Antwoord van Held Health
Thank you for sharing your feedback.
I'm pleased to hear that your son's assessment appointments were conducted with care and professionalism, and that you felt encouraged to participate throughout the process. Creating an environment where families feel listened to and involved is something our clinical team works hard to achieve.
I am, however, sorry to hear about the frustration caused by the delay in rescheduling the feedback appointment. We understand how important this stage is for families who are waiting for answers and guidance, and I appreciate that the uncertainty has been disappointing.
We would like the opportunity to put this right. A member of our team will be reaching out to you directly to review the status of the appointment and ensure that arrangements are made as soon as possible.
Thank you for your patience and for bringing this to our attention. Your feedback helps us identify where we can improve the experience for the families we support.
Amber
Customer Experience Manager
Held Health
The assessment process was clear and…
The assessment process was clear and concise with Held Heath staff being contactable throughout in answering any queries I had.
3 april 2026
Antwoord van Held Health
Thank you for your feedback, Rhonda.
We're pleased to hear that you found the assessment process clear and easy to follow. We understand that navigating assessments can sometimes feel overwhelming, so ensuring families know what to expect and where they are in the process is something we place great importance on.
It's also wonderful to know that you were able to reach our team whenever you had questions. Being available to provide guidance and reassurance along the way can make a real difference, and we're glad this contributed to a positive experience for you.
Thank you for sharing your experience with Held Health.
Amber
Customer Experience Manager
Held Health
Really really helpful
Really really helpful, and knowledgeable. Helped us so much. Thankyou
8 december 2025
Antwoord van Held Health
Thank you for your kind words.
Knowing that we've been able to make a meaningful difference for your family is exactly why we do what we do. It's wonderful to hear that you found the team both knowledgeable and helpful throughout the process.
Assessments can often raise lots of questions and uncertainties, so it's particularly rewarding to know that the support and guidance you received helped you feel more informed and confident moving forward.
Thank you for taking the time to share your experience with Held Health.
Amber
Customer Experience Manager
Held Health
Antwoord van Held Health
Thank you for your review, Judy.
It's great to hear that the process felt straightforward and efficient for you. We know that families are often looking for answers as quickly as possible, so providing a smooth pathway to assessment and diagnosis is something we continually strive for.
We're pleased that your experience was a positive one and that we were able to help you access the support you needed without unnecessary delays.
Thank you for sharing your feedback.
Amber
Customer Experience Manager
Held Health
Very friendly.
Very friendly.
Medication issued straight away.
Appointments have been booked in advance up until 2027.
5 juni 2026
Antwoord van Held Health
Thank you for your review, Lee.
We're delighted to hear that you've had such a positive experience. Access to timely treatment and clear forward planning can provide real peace of mind, so it's wonderful to know that your medication was arranged promptly and that your future appointments have been scheduled well in advance.
It's also great to hear that you've found the team friendly and approachable throughout your care. Building positive relationships with the families we support is incredibly important to us.
Thank you for taking the time to share your experience with Held Health.
Amber
Customer Experience Manager
Held Health
Everyone was very kind and…
Everyone was very kind and professional, especially as my daughter was nervous and anxious.
30 mei 2026
Antwoord van Held Health
Thank you for your review, Anneka.
It's especially meaningful to hear that your daughter felt supported during her assessment. We understand that appointments can sometimes feel daunting for children and young people, particularly when they are feeling nervous or anxious, so creating a calm and welcoming environment is something our team takes great care to achieve.
We're delighted that the kindness and professionalism of the team helped put both you and your daughter at ease. Ensuring every child feels comfortable, respected, and supported throughout the process is incredibly important to us.
Thank you for sharing your experience with Held Health.
Amber
Customer Experience Manager
Held Health
Phenomenal company would highly recommend
This company did an amazing job from the very beginning. The paperwork process was very in depth and extremely easy to follow which made it easier to navigate, which allows you to tell them everything that is going on. The test my child had to do was very straight forward and didn’t cause any stress etc. The communication regarding wait times for an appointment were on point. If anything changed they would always let you know. The appointment wait time wasn’t very long at all. To which came very quickly and all appointments where given within a good time frame of each other.
When speaking with the doctors themselves as a parent I felt extremely comfortable. It didn’t matter if I kept jumping from one time frame to another then going back they were extremely understanding. They listened and acknowledged everything I had to say. With regards to my child they were amazing. Very patient understanding had a lot of empathy. When diagnosis was given there wasn’t a question to small or big that I asked they answered them all with again with patience if something wasn’t understood. They provided a lot of aftercare help with leaflets online courses and guidance around what I could look up on and engage with.
The overall experience was amazing. I wouldn’t without a shadow of a doubt recommend this company to anyone. The ease that made this whole process was phenomenal. Within a week I had the diagnosis reports so I could then use them where I needed to. It was a pleasure to work alongside these people.
30 mei 2026
Antwoord van Held Health
Thank you for taking the time to share such a detailed review, Ursula.
Reading your feedback is incredibly rewarding because it highlights so many aspects of the experience that we work hard to get right for families. From the initial paperwork and assessment process through to diagnosis and post-diagnostic support, our aim is to make what can often feel like an overwhelming journey as clear, supportive, and stress-free as possible.
We were particularly touched by your comments about how both you and your child were treated throughout the assessments. Creating an environment where families feel comfortable sharing their experiences, and where children feel understood, respected, and supported, is something our clinicians are deeply passionate about.
It's also wonderful to hear that you found the communication, appointment scheduling, and turnaround time for reports helpful. We know how important it is for families to receive timely updates and access to reports so that they can begin taking the next steps in securing the right support.
What stands out most is your recognition of the aftercare and guidance provided following diagnosis. We understand that a diagnosis is often just the beginning, and we're committed to equipping families with the information, resources, and confidence they need moving forward.
Thank you for your incredibly kind words and wholehearted recommendation. We will be sure to share your feedback with the wider team, who will be delighted to know they made such a positive difference to your family's experience.
Amber
Customer Experience Manager
Held Health
Held health has been amazing experience
Held health has been amazing experience so far. We had excellent communication the whole time and no issues. We’ve just had a recent medication review and looking forward to the future appointments.
29 mei 2026
Antwoord van Held Health
Thank you for taking the time to share your feedback.
It's wonderful to hear that your experience with Held Health has been such a positive one so far. We're particularly pleased that you've found communication clear and consistent throughout your journey, as we know how important regular updates and easy access to information can be for families.
We're also delighted to hear that your recent medication review went well. Medication is a highly individual journey, and our clinical team works hard to ensure that reviews provide families with the support, guidance, and reassurance they need at every stage.
Thank you for your kind words. We look forward to continuing to support you and your child in the future and wish you every success as you progress through the next stages of care.
Amber
Customer Experience Manager
Held Health
No communication for 4 months
We were referred to here to have my son assessed for ASC back in February 2026, we completed the initial forms but have had zero communication from Held Health other than the initial email asking for the forms to be completed.
I’ve tried calling but the phone number just plays a recorded message with no option to leave a message or be put through to someone.
I’ve completed the contact us form via the website twice and had the acknowledgement email but no actual follow up response.
So now we are just stuck in limbo, unsure what to do or where to go.
6 juni 2026
Review zonder uitnodiging
Antwoord van Held Health
Thank you for taking the time to share your experience, Victoria.
We're very sorry to read about the difficulties you've encountered and completely understand why you feel frustrated. After completing the required forms and making multiple attempts to contact us, being left without an update for several months is understandably concerning and can leave families feeling uncertain about what is happening next.
Communication is an area where we know we have not always met the standards we set for ourselves, particularly during periods of exceptionally high demand. Over recent months, we have expanded our support teams, reopened our phone lines, and are implementing improvements to our communication processes to ensure families receive more timely updates and responses.
That said, we appreciate that this does not change the experience you have had, and we would like the opportunity to investigate this further. I have requested additional information via the request information form on Trustpilot. Once we have contact details a member of our team will be reaching out to you directly to review your case, provide an update on your son's referral, and ensure any outstanding queries are addressed.
Thank you for bringing this to our attention. Feedback such as yours is invaluable in helping us identify where improvements are needed and ensuring families receive the service and support they deserve.
Amber
Customer Experience Manager
Held Health
Antwoord van Held Health
Thank you for your review, Jodie.
We're so pleased to hear that you had a positive experience with Held Health and that the assessment process was completed quickly for you.
We understand how important it can be to receive answers without unnecessary delays, particularly when families have often been waiting for support for a long time. It's wonderful to know that we were able to provide a timely diagnosis and help move things forward for you.
Thank you for taking the time to share your feedback.
Amber
Customer Experience Manager
Held Health
First appointment
First appointment, I had difficulty with the video link on my laptop, the lady was very understanding and patient.
3 juni 2026
Antwoord van Held Health
Thank you for your review, Colt.
We're pleased to hear that, despite the technical difficulties with the video link, your first appointment was a positive experience. Technology doesn't always behave as we'd like, so it's wonderful to know that the clinician took the time to be patient, understanding, and supportive while the issue was resolved.
We know that a first appointment can feel daunting enough without technical challenges, and we're glad that our team helped make the experience as smooth and comfortable as possible.
Thank you for taking the time to share your feedback, and we wish you all the best for the remainder of the process.
Amber
Customer Experience Manager
Held Health
Very good
Very good. Communication. In the beginning is alittle poor but once we had a dated and assessment it was very good all stuff was very friendly and helpful
28 mei 2026
Antwoord van Held Health
Thank you for your review, Nikki.
We really appreciate your balanced feedback and are pleased to hear that, once your assessment was booked, you had a positive experience with Held Health. It's wonderful to know that you found the team friendly, helpful, and supportive throughout the assessment process.
We also appreciate your comments regarding communication at the beginning of your journey. We recognise that early communication has been an area where improvements have been needed, and over recent months we have expanded our support teams and reviewed our processes to help ensure families receive more timely updates and responses.
It's particularly encouraging to hear that you noticed a positive difference once your appointments were arranged, as creating a smooth and supportive experience for families is something we are continually striving to improve.
Thank you for taking the time to share your experience with us.
Amber
Customer Experience Manager
Held Health
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