Hexclad pots and pans are excellent. I had reason to make a warranty claim, which was resolved in less than half a day. A replacement pot is being sent. Excellent customer service backed up by a very... Toon meer
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Lees wat reviewers zeggen
I have been cooking for more than 20 years, so when I saw HEXCLAD being advertised by celebrity chefs as the best In the world , you'll never need anything else etc, I bought a set of pans..... Toon meer
Bedrijf heeft geantwoord
The company makes great cookware and I have pretty much replaced all of my stuff with HexClad. I recently had to return an item and it was very straightforward with excellent customer support help.... Toon meer
Bedrijf heeft geantwoord
I had a problem with a frying pan bought in 2024 with the black lining coming off at the top edge. The company was excellent and sent me replacement within a few days. Excellent service.
Bedrijfsgegevens
Geschreven door het bedrijf
The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
Contactgegevens
Verenigde Staten
- hexclad.co.uk
4,4
Uitstekend
324 reviews
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Antwoord van Hexclad
Thank you for sharing! We’re thrilled to hear that Billy provided such wonderful service. We’ll be sure to pass along your kind words!
-Brittany, HexClad Support.
Customer service
Patrick responded to me to make sure my experience was handled in a caring matter! Thank you Patrick.
15 november 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for sharing! We’re so glad to hear that Patrick ensured your experience was handled with care. We’ll be sure to pass along your thanks to him!
-Brittany, HexClad Support.
Great customer service
I’ve loved using the pans, they heat quickly and are wonderful to use. I had issues with a couple after a year which have been quickly resolved with new ones sent after sending the images of the faults. New ones arrived within a week and are already getting lots of use, thank you! Great customer service
26 november 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for sharing your experience! We’re thrilled to hear that your pans continue to perform well and that any issues were quickly resolved with replacements. It’s wonderful to know our customer service made the process smooth, and we’re glad your new pans are already getting lots of use!
-Brittany, HexClad Support.
thanks Billy for taking care of my…
thanks Billy for taking care of my order.
26 november 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for sharing! We’re glad to hear that Billy was able to take care of your order. We’ll be sure to pass along your thanks to him!
-Brittany, HexClad Support.
Superior customer service
My customer service guy, Jericho P., was prompt and exact. I appreciate how precise his questions were. I knew exactly what was required to process my claim quickly. I also liked being able to send a video of my pan’s issue.
24 november 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for sharing this! We’re thrilled to hear that Jericho provided clear, precise support and made the process smooth for you. Being able to share a video often helps us resolve claims even faster, so we’re glad that worked well.
We truly appreciate you taking the time to leave this feedback — we’ll be sure to pass your kind words along to Jericho.
-Brittany, HexClad Support.
These pans are NOT none stick
These pans are NOT none stick
Lifetime guarantee appears to be valid for only 30 days.
Useless.
25 november 2025
Review zonder uitnodiging
Antwoord van Hexclad
Hi Brett, we apologize for any miscommunication as our return period is 30 days, we do proudly stand behind our Lifetime Warranty. We sent you a request so we may look into your account and clear up any miscommunication and provide you a solution with any sticking issues. Thank you - Brittany, HexClad Support
Extremely good customer service.
Ordered the 13 pc set on the Black Friday deal. Had an issue ordering and didn’t receive an order confirmation but funds were taken from my account and then started reciving emails asking if I wanted to ‘complete my purchase’c and if I was still interested. I contacted the customer service team and Helado and Tajera supported me in finding my order and ensuring it was processed. They both responded to me extremely fast where both very helpful and I was never given any on the normal ‘we will look into it and get back’ comments we are unfortunately used too. They both kept in touch and kept my up to date where proactive is helping investigate and resolve the issues and my order was correctly completed, I was given links to track my order and delivery set for the next day!! Some of the best customer service I’ve never experienced. I now await my pans and hope they live up to the reviews I’ve seen and Mr Ramsay’s recommendation.
25 november 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for taking the time to share this experience! We’re thrilled to hear that Helado and Tajera were able to quickly track down your order and make sure everything was processed correctly. It’s great to know their proactive updates and fast responses helped turn a stressful situation into a smooth one.
We truly appreciate your patience and trust throughout the process, and we’re excited for you to receive your new 13-piece set. We hope the pans impress you just as much as the service did — and we’re always here if you need anything at all.
-Brittany, HexClad Support.
Antwoord van Hexclad
Thank you for sharing this! We’re glad our team was able to get you the answer you needed quickly. If anything else comes up, we’re always here to help.
-Brittany, HexClad Support.
Jericho made getting my replacement pan…
Jericho made getting my replacement pan so easy! Uploaded a video this morning and Hexclad has already shipped my replacement. Highly recommend these amazing pots and pans and the service you're buying along with them.
24 november 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for sharing this wonderful feedback! We’re so glad Jericho was able to make your replacement process quick and easy — that’s exactly the experience we aim to provide. We truly appreciate your recommendation and are thrilled to hear how much you’re enjoying your HexClad cookware and support.
If you ever need anything, we’re always here to help!
-Brittany, HexClad Support.
Trying to process a claim through the…
Trying to process a claim through the website was difficult but once I reached customer service by email the process went pretty smooth. I appreciate the help and that the best pans I’ve ever owned are backed by a lifetime warranty!
12 november 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for sharing this! We’re sorry to hear the online claim process was tricky, but we’re glad our team was able to step in and make things smooth from there. We truly appreciate your patience — and we love hearing how much you’re enjoying your pans. Knowing you feel confident with our lifetime warranty means everything to us.
If you ever need anything, we’re here to help!
-Brittany, HexClad Support.
Billy E took care of the warranty
Billy E took care of the warranty
23 november 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for sharing! We're thrilled to hear Billy E. was able to take care of your warranty so smoothly. If you ever need anything else, we’re always here to help.
-Brittany, HexClad Support.
Amazing Customer Support
Super quick and responsive and more than willing to accommodate the fix requested
23 november 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thanks so much for your kind feedback! We’re really glad to hear our team was quick, responsive, and able to get everything sorted just the way you needed. If anything else comes up, we’re always here to help.
-Brittany, HexClad Support.
Billy was helpful and definitely help…
Billy was helpful and definitely helped me out with a issue i had
22 november 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for sharing your experience! We’re glad to hear that Billy was able to assist and help resolve your issue. We truly appreciate your feedback!
-Brittany, HexClad Support
Never again
I ordered a large set of pots, pans + wok for Black Friday for €599. I only received a box of pots and I'm struggling with the seller on the next steps. I don't have the money and I only have a small part of the order - which I still can't use because we haven't finished the rest of the order. Never again.
21 november 2025
Review zonder uitnodiging
Antwoord van Hexclad
Hi Lukas, thank you for taking the time to share about your experience. We apologize for any delay in your order arriving. Due to the size of the order, they do ship in separate boxes and may arrive 1-2 days apart. We can assure you that you will receive your complete order. If you have any further questions, please reach out, we are always here to assist. We are excited to welcome you to the HexClad Family! - Brittany, HexClad Support
Jericho made the warranty claim a…
Jericho made the warranty claim a breeze. No hassel just great customer service
21 november 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for sharing your experience! We’re thrilled to hear Jericho made the warranty claim easy and provided great service.
-Brittany, HexClad Support
Happy Customer
I received my order today-i guess i ordered the wrong pan accidentally. Billy E was kind, understanding and made my experience a 10+! I really value customer service. I will definitely will be buying more Hexclad pans!
20 november 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for sharing your experience! We’re so glad Billy was able to help with the mix-up and make everything smooth and stress-free. We truly appreciate your kind words and are excited to have you adding more HexClad to your kitchen!
-Brittany, HexClad Support
Billy E was very helpful
Billy E was very helpful and was able to resolve the situation very quickly. I appreciate being able handle and have my cookware replaced promptly.
20 november 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for sharing your experience! We’re so glad Billy was able to help and get your cookware replaced so quickly. We truly appreciate your kind words and are happy we could make the process smooth for you.
-Brittany, HexClad Support
Billy was fast to reply
Billy was fast to reply and gave a prompt solution. I am blown away how quickly we resolved this issue. Thank you Billy!
20 november 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for sharing your experience! We’re so glad Billy was able to reply quickly and help resolve everything so smoothly. We truly appreciate your kind words!
-Brittany, HexClad Support
I purchased a HexClad 12" Wok back in…
I purchased a HexClad 12" Wok back in December 2022. I recently noticed brown spotting inside the wok, even after cleaning thoroughly and seasoning the wok. I reached out to see if anything could be done and within an hour it was complete. I submitted my proof of purchase and I will be getting a replacement wok. I wanted to thank Jericho for their fast and speedy response on this matter. Definitely excited to continue using their products.
20 november 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for sharing your experience! We’re so glad you reached out and that Jericho was able to resolve the issue so quickly. It’s great to hear your replacement wok is already on the way, and we truly appreciate your continued enthusiasm for HexClad. We’re excited for you to keep cooking with us!
-Brittany, HexClad Support
Wonderful Customer Service!
I reached out to the company about an order I placed that I wanted to change. I had several questions and Billy E. responded very quickly. He was quite helpful and most professional. He truly is an asset to the company.
20 november 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for sharing your experience! We’re so glad Billy was able to assist you quickly and answer all your questions. It’s wonderful to hear his support made your order changes easy, he truly is an asset to our team.
-Brittany, HexClad Support
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