Hilton Grand Vacations Reviews 203

Promises Promises; but not fulfilled!
The absolute worse company and I don't know why Hilton continues to do this to tarnish their brand?!
I was promised:
- 15 months to schedule a stay, I was provided 12 months.
- 2K Hilton points for taking the call and listening to options, I was provided 0 Hilton points
- $195 waiver to book 'for free' a room during the "high season", I was not provided that waiver
- Scheduled to be awarded 40K Hilton points after staying at the time share and listening to the 2 hour time share presentation, I learned my 'record' had 25K Hilton points scheduled to be awarded. That was after I called HGV the night after I purchased the "amazing" offer and asked what I was actually going to receive for booking and going through the 4 day, 3 night stay.
I cannot believe these people actually can get away with the lies. Please be careful when using them.

We attended a timeshare presentation in Orlando at Mystic Dunes. The sales representative was a woman named Baby. Initially, she was overly friendly, but after my husband started asking uncomfortable questions about the cost of the packages and pointed out that they were withholding details, her demeanor completely changed. She got really upset, said we were interfering with her work, threw a paper, and stormed off. We were in shock. Five minutes later, she returned and said we were disqualified. This happened after we had already been there for 1.5 hours. Then came verbal abuse, accusing us of not listening to her, not letting her present, and not appreciating how great HGV is and how wonderful it is to travel with them, even though she didn’t know where anything was located in the U.S.

We mentioned that we had previously purchased a VIP package from Hilton and had a poor experience using it. They had no availability, and in the end, we had to book the last available option in Hawaii, which was during our children's school year.

She then asked, "Did you drive there?" We smiled and said no, we flew. Later in the conversation, we mentioned Wyoming, and she asked, "Did you like the beaches there?" This should give you an idea of the caliber of the person representing the travel network.

She behaved like a wild animal, threatening us that we could leave and pay the full cost of our stay since we were disqualified. I tried to argue, "Don't we have the right to ask questions? We need to understand this." She retorted, "You should listen to me, it's my job. You guys are here to shut up, hand over your money, and buy our membership." She was practically bouncing in her seat. We were in shock and stayed silent. I told her, "We are listening to you." She sarcastically replied, "Oh, I can continue, right?"

Then she went back to talking about prices and confusing us with her tales. My husband couldn't take it anymore and politely said, "Okay, can I explain something mathematically?" Surprisingly, she agreed! But she couldn't understand anything he was explaining. She even used a calculator for 7*8. When her little brain overheated, she ran to get her supervisor, who was equally rude. They both tried to make absurd arguments for their overpriced packages and belittled us, talking to us like we were garbage.

In the end, we wasted 3.5 hours on this pointless presentation. The enraged women eventually wrote us a refusal to purchase their membership. Hallelujah. We will never set foot in this network again with such treatment. How can you buy a membership from a company where the representatives are animals? Avoid HGV, it's a bunch of angry b!t$&s.

Look, HGV timeshare is a simple process. Determine how much you travel per year and that will dictate if timeshare works for you. If you do not travel more than 3 times a year I will inform you NOT to buy timeshare. If you do then it’s simple l, do the math. Check to see what HGV maintenance fees and HoA fees are yearly or bi-yearly and match that cost up to your yearly cost without timeshare.

Now, the kicker is you have to be very, very, very careful when dealing with timeshare representatives during the presentation. Some will mislead you with fabricated information especially on VIP quick package deals. Always, listen again, always NEVER buy during the meeting. Take all that information and as a couple go out, have lunch or dinner and think about what you are getting into and know that you can’t get out of it for the rest of your lives but it can be transferred to your children and that’s if they wish to take on that burden.

With that said, also get the hilton American Express credit card for the 99 dollar annual fee. Once you spend the qualifying amount per year you will get a free night stay at any Hilton property. I look at it this way. I pay the 99 dollars and stay at the LX resort world in Vegas which those rooms can go for 800 or more depending on the month.

Once again, do not trust any sales rep as they will try to reel you in with small talk about your employment to your kids and your life will match equally to theirs as if there was a connection. Lol. That’s their sales pitch, they will give you their number as if it’s a personal thing however, you don’t need their personal number all you need is your common sense. Do not buy the same day buy the next day and that’s if you still wish to purchase. Trust me that same deal will be available the next day and if not trust me they will send you another invitation to do it all over again so take your tone and make the best decision for you and your family.

Personally, as a timeshare owner, HGV is overpricing their units and if you purchase let’s say a unit for 50,000 you will not be able to sell it back to HGV for that amount. You will be lucky if HGV offers you $3000 and catch this. If you wish to sell to someone else, you must present that offer to HGV first as they have the first rights to buy back. And if you just wish to sell back to HGV without a buyer HGV will low ball you like no other. lol.

With that said, timeshare is good for some and for others it is not. I tend to like timeshare however, what I don’t like is the massive amount of sales reps lying to customers just to get a sale. That I can’t deal with and is pathetic as HGV knows this happens.

FYI: If you don’t do anything else do the one thing. Record your entire conversation with the sales reps if you are in Vegas. Las Vegas is a one party state meaning you don’t have to inform the representative you are recording. I’ve done that on every occasion and when I proved by way of recordings that HGV reps lied, I was abled to get out of 100% of all disagreements with HGV.

To those who got suckered into timeshare like o did 12 years ago, trust me you can make those points work for you just use them during low season and special reduced point offer stays and you will learn to live it.

I just can’t see paying $65,000 for a one bedroom that only allows me two vacations if I use during high season. Lol. If you purchase from HGV let it be known their interest rates are 14.9% for 10 years depending on your credit. I would highly advise to pay cash as I did. Good shopping and don’t get taken as if you do you didn’t read my comment throughout! lol

Hilton Regency Daytona Beach sales team didn't even have a rep to make a presentation so they brought me to an empty table to sit for 1 hour. If they don't have anyone to make a presentation they are to let you leave with your gift. Total wrong way of sales of a Real Estate License

Just another timeshare scam. Don’t buy into the “deed” concept. Most of the properties you can stay at for $300 a night via public web searches, and you can never get out of the program without walking away from your buy-in. Total waste of $17k

We have been to a few timeshare presentations. I felt this last experience was great with Hilton Grand Vacations. We purchased 8000 odd year points for $16,900 and $1225 annual maintenance fees.

So far, we are getting our money's worth. The bad experience has actually been coming into contact with the negative people online afterward. I feel like it is like the Salem witch hunts/trials where you had a bunch of people lying on others to the point of actually getting them murdered. You have to be careful when you see so much concentrated negative activity. It is a sure sign of a demon(s) at work.

Anyway, I am glad to say our experience beforehand was great, and our experience actually using our timeshare has been equally great. We've booked Vegas twice, Palm Springs, and Paris so far. No problems. No plans on stopping.

Worst customer service ever. Their telemarketers call me daily, harassing me, and will not take me off their call list.

First time traveler to Vegas was approached by some people in the lobby offering us tickets and food credits. I thought nothing of it and went along. I was told all I had to do was tour a new Hilton Hotel. We were told to meet the group in the lobby the next morning to be taken by shuttle to the hotel. Once we arrived at the hotel everything turned weird. We were NEVER taken on a tour at all. Instead we were taken into a room where were asked questions about our marital status and how much money we earned. Next, some guy named Trea came and lead us to his cubicle. He asked us questions about our personal life and went on to say that he is supposed to take us on a tour around the property but since he was in a suit and we were in Vegas heat that he would just skip that part. A few minutes later we were shuffled into another room with other victims that were on the shuttle and given a presentation by a little guy named Smitty claiming to be a world renowned boxer. After sitting through this presentation we were returned to Trae’s cubicle. The big punch here is they were ultimately trying to sell us a timeshare. They wanted $12,000 for said timeshare which would be $1000 per month plus HOA fees. Once we told him no, he went and got his supervisor and she tried to convince us as well. I was able to end this entire situation, because through this all they said this would only last 90 minutes . I immediately brought that up to the lady and advised her that it had been 2 hours. Once I said this she dismissed herself and us. Then the guy Trea that had initially been so nice started straight out being rude and nasty to us. He told us he has had a very unpleasant experience with us and the next time we came to Vegas not to sign up for anything. They refused us the gift that was offered that brought us there and we had to get our own Uber back to our hotel.

we decided to give Hilton GVC another try. Had owned back in the early 2000's and had to sell it back. We scheduled a tour and due to lack of communication from the host - we missed the first appointment due to traffic on the island and a misunderstanding of what time we were supposed to be there. Was told that 'our staff has gone home' and yet we saw people sitting in the room meeting with sales people. The manager and concierge were quite rude and consecending - but we agreed to come back the next day. Arrived and were given our package. The 'host' spoke almost exclusively about herself and how she owned - and her mother owned, etc. We felt this was a bit narcissistic. We took a tour of the place and the salesman was very honest and good... However, once we decided not to spend $50,000 for a vacation ownership (putting down $5-8,000) the 'check out' girl came - and tried to sell us a 'one year' vacation plan... when we said 'no' a second time she became very curt and rude. She had our 'award' and asked us to 'sign' that we had received it. Once I signed it- I stepped back to let my wife and she snatched the paper, turned and walked away.

I would NEVER recommend HGVC. I've been a HHonors Elite member for 16 years and have never been treated so poorly.

I had a very poor experience. They lied to me repeatedly. I was told so many different things. I ended up losing my package because on the inconsistency

I booked this and they had explained to me all about this resort in Hilton vacations since was an awesome deal charged me $230 from the 17th of July to the 21st a two-bedroom vacation away from home as long as you went to their timeshare one day out of that well I don't recommend anyone to get caught up in this I had a death in the family I had to cancel this they kept my $230 plus charged me $19.95 for cancellation fee robbed me blind it's nothing but a scam they lie to you and it's a really sad situation will never ever do it again that's my review and I recommend nobody to even fall for their gimmicks because they said if I canceled within the 48 hours of the reservation my money would be refunded I canceled 2 days prior or a week prior and they kept my money so just know they're a scam and took my $230 I recommend hanging up on them when they call and tell you that's a good deal it's a good deal it's not a good deal Connie Hoyt from Alabama...

As a member since 2011, when it was still Diamond Resorts, my family and friends have been loyal patrons of Hilton Grand Vacations (HGV) for decades, dating back to the 1990s. Unfortunately, our experience with HGV has drastically declined, particularly in the realm of customer service.

The customer service provided by Hilton Grand Vacations is appalling. They are unresponsive to calls and emails, and when an escalation request is submitted, they fail to follow up. Their lack of action in processing necessary items results in the member being unfairly penalized.

I used to recommend HGV to anyone considering a timeshare, but that is no longer the case. Moving forward, I will make it a point to never speak positively about Hilton Grand Vacations again. Instead, I will start referring my friends, family, and clients to Vidanta and Wyndham Destinations, where they are likely to receive much better service.

I am disappointed with the purchase of HGV. I have twice booked a reservation on the website and then the vacation reservation disappears. The first time, I called and they were able to resolve it, but the second time, they told me they do not see any evidence that I booked the reservation. It was on their website and the points were taken away. The points were then returned to me on the website, but no call nor email was sent telling me why and that the reservation was no longer on the site. So word to the wise, if you do book through their website, take a photo of the reservation they list on the website and the number of points you had before and after so that at least they can't think you are making this up. It's very inconvenient because I already booked the flight and asked my friend to book their flight. So now we have the flights but no hotel reservation. They said they would look into it with another department. I'm hoping they can see the point transfer somehow on the backend of their computer system. It's just not right.

When you attend a presentation for Hilton Vacation Club in Oahu Hawaii, they show a nice ocean view apartment and talk about how nice it is to own one but at the same time he/she is talking about owning it every other year. They go over everything super fast and flip pages to confuse you. When it comes to talking price they have already prepared 3 different pages with the price and location that is totally different than what they showed you. The first one is for every year ownership in Florida, why are you selling me Florida when you are showing me Waikiki? The second and the third pages and quotes are for other islands for every other year, aha! that's why he was talking about owning every other year to manipulate your mind before hand, again why are you showing me a beautiful apple and trying to sell me a rotten smelly apple? Their financing program is all deceptive. The term is 10 years and if you multiply numbers you realize that you will pay more than double the original price they offer you. Don't trust anyone in Waikiki presentation. They are a bunch of crooks with predetermined properties to shove into your throat while they show you something else.

Dont stay at any hilton. If anything goes wrong customer service and management are the worst. Imagine getting a timeshare deal, then getting robbed so you are unable to attend the timeshare. Get locked out of your room multiple times. Only to then luckily find your way home with no ID to call hilton directly to pay extra as you know you failed to get to the timeshare. At which point they tell you any package you prepayed for including a cruise is nonrefundable and you won't be getting any of the items you already prepaid for. I had to call hilton grand vacations dozen of times and kept getting promises for a call back that never happened. After over a month and hours wasted I finally had someone offer me 5,000 hilton honor points. The equivalent to like 20-30 bucks tops. I ended up paying more for my room then I would have if I didn't use the timeshare deal. My time and energy was wasted on terrible customer service and terrible individuals. I was robbed twice. Once by my assailant. And again by hilton grand vacation by refusing to accommodate repurchased merchandise.

Let me first make a distinction between the staff and management of most of the properties and the sales/ booking teams of the organisation. There is a severe disconnect between the 2. The people on site are always extremely helpful and pleasant, and often as frustrated as the owners at the behaviour of the other sectors. It's for them I gave the 2 stars.

We've been owners now for 3 years. If you are not retired and are looking for specific dates and resorts to travel to DO NOT become a member. The availability for most places is horrendous - almost impossible to get 2 weeks anywhere as the weekends are nearly always unavailable.

The maintenance fees are exorbitant when you consider what the initial outlay is. Unless you are staying at resorts out of season where they offer points discounts the same accommodation isn't that much cheaper than just paying cash instead of the annual fees. So you'll never recoup any of that original investment and you lose the flexibility of not being tied to HGV properties.

Every sales pitch we go to we are informed that the previous sales people lied to us. Including: they should have given you more bonus points, the HGV experiences arent actually unlimited, that biannual points purchase doesnt actually count toward your tier upgrade and trading in your existing property to 'upgrade' increases your maintenance fee per point and loses you equity - upgrade seems generous...

DONT TRUST THE SALES TEAM and dont believe their nonsense about 'this offer is only good for the next few days, or if you commit now on this call I'll give X bonus'. Always walk away, think about it and phone them back if interested later - guess what, the offer is still there, plus extra room of negotiation to close the deal.

The positives for us have been that I am self employed and have the flexibility to travel around their not blackout blackout dates. It does force me to take a break and travel as rolling over points to use next year obviously involves a tasty fee. The staff at most of the properties are great too.

Would I buy again if I had the chance. Definitely not. Am I too stubborn to sell it back to them at a loss - probably....

If you ever get an invitation for a Hilton grand vacation trip, turn it down! I took them up on their beachfront property to Myrtle Beach, South Carolina. We were placed in a shabby condominium with broken furniture and dirty carpet. It was very depressing and it was not beachfront high-rise resort as promised with an upgrade fee of $50 a night. We were moved to a beachfront property that was less shabby, but it was still very sad. Our obligation to attend the sales meeting was even worse. We were battered for three hours by sales people just to receive our certificate for $100 discount at any Hilton Hotel. I doubt I will be staying in a Hilton ever again.

This is a total rip off. They try to make it sound like you're getting into a wise investment and you pay a lot of money for that. But IT ISN"T an investment. They "capture you". With a normal investment, if things are going good, the value is maintained and you can sell out if you want. But you can't do that. If you ask to have them buy it back, they say it is only worth pennies on the dollar, not anywhere near what they just told you it was worth litterally months ago when they were trying to get you to buy more.

Website is horrible. Never works. Always an issue, today a Two Step Verification issue. Don't waste your money.

An error occurred processing your request, please contact Support.

And of course they are closed for the day.

Beware of hidden restrictions after paying for package!!!

I am writing this review because I have had a heck of a time scheduling the trip aligning the hotel with the flights. If I had to do all over again, I WOULD NOT sign up despite how good they make the package sound. I feel misled and very frustrated with the process of attempting to finalize the hotel/resort for the dates I am planning. When they pitch the package to you they seem very helpful in trying to get your business, but when it comes to scheduling it, they no longer have the same customer service.

A few things that were not transparent/clearly communicated when I initially signed up for this package.

1. There are only certain hotels/resorts that are part of this package program. When I signed up, I was told to go to Hilton’s website to see what hotels/resorts are available once I figure out the dates I plan for the trip.

2. From the available choices of hotels/resorts, each one has a block of the hotel rooms that can only be used for this package. When they are booked, they do not help, instead they told me to keep calling to see if there are rooms that opened up due to cancellations even though the website for the hotel says there are still available rooms. I don’t have the time to call every day. Even though they pitched the offer of no black out dates, no resort fees, no special or hidden fees, etc, just a 2 hour timeshare offer that I would have to participate in to receive the full benefit of the package. They never said anything about limited hotels/resorts and even more so limited rooms.

3. They call from an unknown number so if your phone does not accept calls from unknown callers, you will not be able to take the call. I’ve sent emails and left numerous messages. I was told a manager would call me, but I never received a call from a manager.