Staff member looked checked a number of parts to confirm why there was still such a loud noise and was able to fix a few things and the noise has discontinued. This was the 3rd a technician had to co... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My biggest concern would be the fact that the very first initial plumber assigned to my case.. told me it would be 2 weeks before coming on an "emergency" ticket. However the last plumber who came "s... Toon meer
Each and every visit has been AWESOME!!! Professionalism A+ Expertise A+ Customer Service A* Experiencr A+ I could go on... Thank you HomeServe Aqua Plus… I would definitely recommend this company t... Toon meer
Es muy bueno el servicio que lo dan me da y espero seguir que sigamos así porque el servicio que nos dieron estos dos señores y los señores que vinieron es muy buen servicio muy amable y muy bien educ... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At HomeServe, our mission is simple: to help free our customers from the worry and inconvenience of home emergency repairs and installations. And since 2003, we’ve been doing just that. HomeServe is the leading provider of home repair solutions, serving over 4.6 million loyal customers with repair service plans and many more who use our additional solutions throughout the U.S. and Canada. HomeServe has an exceptional customer satisfaction rating and is accredited by the Better Business Bureau. Our goal is to provide homeowners with the tools to help them protect against the expense, worry and inconvenience of plumbing, water, sewer, electrical, heating and cooling emergencies. HomeServe prides itself on providing quality local service and expert installation services. How do we do this? For nearly two decades, HomeServe has been working with leading utilities and municipalities – now numbering over 1,350 – to make optional service plans available to their customers, members, and residents. These home repair plans help cover household systems that many homeowners are unaware of their responsibility to maintain. (It's a fact: systems that break from everyday wear and tear are typically not covered by basic homeowners' insurance, the utility, or the municipality.) Our contractor network, a group of over 2,900 locally owned small businesses consisting of some of the best home repair experts across the country, allows us to deliver a quality service experience to our customers when they need us.
Contactgegevens
45 Glover Avenue, 06850, Norwalk, Verenigde Staten
- 855-336-2465
- response@homeserveusa.com
- homeserve.com
4,7
Uitstekend
10K reviews
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Antwoord van HomeServe USA
We regret the delay and communication issues. We'll work to improve our response times and keep you better informed. Thanks for your feedback.
Antwoord van HomeServe USA
Thank you for your positive feedback!
Antwoord van HomeServe USA
We appreciate you sharing; we are so glad the technician was professional and courteous for your pleasing experience!
Antwoord van HomeServe USA
We're happy to hear that the job was completed to your satisfaction and that you appreciated the courteous service. Thank you!
They reacted swiftly to our needs
They reacted swiftly to our needs. Kept in contact, showed up on time and did a great job.
25 april 2026
Antwoord van HomeServe USA
We're happy to hear that we reacted swiftly to your needs! We appreciate you acknowledging our contact, punctuality, and the great job we did.
Simple convenience for plumbing issues
Getting service repair is a simple one call to a HomeServe customer representative. A contractor through HomeServe will shortly call you to schedule an appointment. Super convenient. Great service!
25 april 2026
Antwoord van HomeServe USA
We're happy to hear that you found it super convenient to get service repair with one call to our representative and a contractor scheduling an appointment shortly after. We appreciate your positive feedback!
The technician had the knowledge of…
The technician had the knowledge of what he was doing. Making sure the customer was safe and secure
23 april 2026
Antwoord van HomeServe USA
We're happy to hear the technician was knowledgeable and ensured your safety and security. We appreciate you sharing your positive experience with us!
Antwoord van HomeServe USA
We're glad the work was completed promptly. Thank you for your feedback; we appreciate it very much.
Water line repair. The service was great from the first…
The service was great from the first call made to explain the repairs I needed to the email updates and schedule confirmations.
20 april 2026
Antwoord van HomeServe USA
We're happy to hear that you had a great service experience, from the initial call explaining the repairs to the email updates and schedule confirmations! We appreciate your feedback.
service very poor
service very poor, you payed the insurance for many years ( big money ) and when you need to replace a unit, still they charge you exaggerated amounts and don't give you any other option to solve the problem.
7 april 2026
Antwoord van HomeServe USA
We regret to hear about the issues you faced with your insurance claim and the costs involved. We appreciate your feedback and will review your situation to improve our service.
Main water line problem resolution…
Call center problem resolution ,Response time, and professionalism
16 april 2026
Antwoord van HomeServe USA
We appreciate you sharing your thoughts. We're happy to hear that you were pleased with our call center's service and response time.
Fixed after 5pm on a Friday night
Received provider call back and resolution within 4 hours. Professional and competent service.
24 april 2026
Antwoord van HomeServe USA
We're happy to hear that our services met your expectations. It's great to know that we provided a professional and timely resolution. Thank you for your feedback!
You helped me with broken main water…
You helped me with broken main water pipe when I was away and when I came from Florida my problem was fixed I would not had any water in my ho me if it wasn't for home serve and All Island Plumbing .
THANK YOU
23 april 2026
Antwoord van HomeServe USA
We're happy to hear that we could resolve the broken water pipe issue while you were away. We appreciate your kind words and are thankful for your positive feedback.
Mr. Tiger
Mr. Tiger did a wonderful, and he kept his promise on a timely matter that the repair would be completed.
17 april 2026
Antwoord van HomeServe USA
We're happy to hear that the repair was completed in a timely manner and to your satisfaction. Thank you for sharing your positive experience with us!
The plumber came earlier than the…
The plumber came earlier than the appointment; which was good for me to get the job done. He was curious and unstopped my drain quickly. I'm very pleased with my plumbing contract with Home Serv.
23 april 2026
Antwoord van HomeServe USA
We're happy to hear that the plumber arrived early and quickly resolved the drain issue! We appreciate your positive feedback regarding your plumbing contract. Thank you!
Antwoord van HomeServe USA
Thank you for your positive feedback!
We Cancelled the Policy
Been a Home Serve customer for about 3 or 4 years. First time I needed to use the policy for water heater repair or replacement, they denied my claim. Stating the water heater was installed incorrectly. Which I doubt because we've had it since 2006 with no problems until recently in 2026 when it made a banging sound and we went to check it out. Called Home Serve to come out and access it and was advised it needed major repairs or replacement. But they would not cover it. Home Serve had gone up on the monthly payments each year and have collected my money through CenterPoint. That's over $600 or more that I paid over the course of 3 to 4 years and got nothing in return. The company they sent out agreed to fix it but totally out of pocket to me. I called and cancelled the policy today. These types of policies always mess (not the word I really want to use) over the homeowner!!!!
• Add photos
21 april 2026
Antwoord van HomeServe USA
We appreciate you sharing your experience. We're sorry your claim was denied and that you had to cancel your policy. It's concerning to hear about the issues with your water heater and the increase in monthly payments. We'll review your feedback to improve our service.
High water pressure
Even though a solution wasn’t found for my problem, the technician was very thorough in accessing it.
24 april 2026
Antwoord van HomeServe USA
We appreciate your positive feedback and are glad to hear that the technician was very thorough in assessing the problem, even though a solution wasn’t found.
Job well done.
We were very pleased that when the serviceman realized he was running late, he called to inform
us before his appointment time. The job was successfully completed in a timely manner.
All is well.
24 april 2026
Antwoord van HomeServe USA
We appreciate you bringing this to our attention. We're glad the technician contacted you about the delay and completed the job promptly. Thank you for your feedback.
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