Highly recommend Homeshield England & Connor. We had 4 quotes for our new windows & doors and every company that came to quote put us off by overstaying being pushy and not to mention the manager... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Windows were installed fairly quickly with little issues. Great quality windows. Also the installers were great dealing with existing issue on one of my windows that petrudes outwards. Had to get the... Toon meer
Bedrijf heeft geantwoord
I have not yet received my guarantee Also I have contacted zach on several occasions as I want to feed back that where the doors join the outer walls the pointing us breaking up and it's made a ver... Toon meer
I had a great experience with HomeShield. The team were really helpful from start to finish and made the whole process easy. Their prices are very competitive, and when a couple of issues came up,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Aluminium venster fabrikant
- ook in
- Bouwwinkel
- Deurenfabrikant
- PVC-ramen leverancier
- Ramenleverancier
- Vensterinstallateur
Geschreven door het bedrijf
Premium Aluminium & uPVC double and triple glazing windows & doors Manufacturer & installer. At HomeShield England Ltd, we prioritise customer satisfaction above all else. From the first interaction with our admin team to the final products fitted to your home, we will ensure that your experience with us is one of comfort and confidence. Give us a call today and our team will happily resolve all of your Aluminium & uPVC double and triple glazing windows & doors needs!
Contactgegevens
Unit 5 The Freehold Industrial centre, TW4 6BX, London, Verenigd Koninkrijk
- 020 7088 8118
- Info@homeshieldengland.co.uk
- homeshieldengland.co.uk
3,9
Goed
130 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 53% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service and a top quality finish!
Zach gave me the assurance of an A+ grade replacement of my conservatory doors and windows, which had lost their insulation, causing my property to become unbearably cold, with the presence of mould on the base. He confidently managed the costing and survey, and secured my booking for installation to occur a year later, as per my request.
Due to an oversight regarding the ends of the frame and access to the top windows, a replacement had to be ordered, but to my surprise, this only resulted in a delay of just one week.
On the day of the installation, there had been a issue with parking, since the large and heavy components had to removed from the lorry carefully, taking much longer than I had anticipated. Thankfully, everything worked out after a difficult start.
The installers finished in a day (the availability of parking causing delays) and the result was extremely impressive. With the doors closed, the installation was immediately apparent: it felt warm and quieter. The silicone required several days of airing the property to dispel the pungent smell, but due to the time of year, that was perfectly acceptable.
I am very happy with the result. The installers performed their work thoroughly and meticulously, ensuring I was satisfied with the result. Credit must also be given to Zach for his communication and direction.
6 april 2026
Antwoord van HomeShield England Ltd
Hi Sean,
Thank you for taking the time to leave such a detailed and thoughtful review, it’s genuinely appreciated.
We’re really pleased to hear that you’re happy with the final result and that the difference in warmth and insulation was immediately noticeable. That’s exactly what our A+ rated systems are designed to deliver, so it’s great to see that impact in your home.
We also appreciate your patience throughout the process, particularly with the minor delay due to the frame adjustment and the initial parking challenges on the day. These situations can occasionally arise with larger installations, but we always aim to resolve them as quickly and smoothly as possible so it’s great to hear this was handled to your satisfaction.
Zach will be especially pleased with your feedback regarding his communication and support from survey through to completion. We’ll also pass on your kind words to the installation team, who take real pride in delivering a clean, precise finish.
Thank you again for choosing Homeshield England, we’re glad we could deliver a result that’s made a real difference to your home.
Kind regards,
Lisa - Customer Care Team.
Hi I can say without a doubt that from…
Hi I can say without a doubt that from the start to the finish it only took 7 days. Yes 7days remarkable for such a company to be able to do
From a meeting to a on site measurement of the windows and balcony door and frame to fabrication of the above and also the fitment of the windows and door absolutely fantastic and also they are excellent quality and craftsmanship is fantastic a big thank you to Zach and all the staff at home shield England
20 april 2026
Antwoord van HomeShield England Ltd
Hi Graham,
Thank you for taking the time to leave such a fantastic review.
We’re really pleased to hear that the entire process from initial meeting and survey through to fabrication and installation was completed within 7 days and met your expectations.
Delivering a smooth and efficient service without compromising on quality is exactly what we aim for, so it’s great to know this came through in your experience.
Your kind words about the quality of the products and workmanship mean a lot to the whole team. I’ll be sure to pass your thanks on to Zach and everyone involved in your project.
If you need anything further in the future, please don’t hesitate to get in touch.
Kind regards,
Lisa - Customer Care Team.
Great quality installation
Zach gave a nice, insightful view about the costs involved with our window installation and approximate delivery dates. After a couple of hurdles, and adjustments, we had our windows installed and I'm very pleased with the service and quality of these A+ windows. Highly recommend!
8 april 2026
Antwoord van HomeShield England Ltd
Thank you for taking the time to share your experience.
We’re really pleased to hear that Zach provided clear and insightful guidance from the outset, helping you understand both the costs and timelines involved.
Transparency is something we place a strong focus on, so it’s great to know this came across.
We also appreciate your patience throughout the process where a few adjustments were needed this is sometimes part of ensuring everything is manufactured and installed to the highest standard.
Most importantly, we’re delighted that you’re happy with the final installation and the quality of your new A+ rated windows. Delivering both performance and finish is exactly what we aim for on every project.
Thank you again for your recommendation it genuinely means a lot to us.
Kind regards,
Lisa - Customer Care Team.
Excellent job done very happy customer
I say excellent job done from the beginning to the end. In the first stage I have given an excellent information by the project manager who visited me in time and answered every question I asked him. I was avare of everything will go smoothly in a trusted way..After all explanations were made, then I have shown the samples of materials, which made me to pay the first stage deposit.
Secondly, every question in my mind I emailed answered even in different departments by the company. It was very easy to reach out when there was a need. My trust grew towards their understanding of customers need.
After I paid the second stage deposit I received the installation date I also agreed because it was convenient for me also.
The day of installation two men came in good time, and started to remove the old door, patio door and the bathroom window. In every stage of installation they answered every question I asked and they listen to what I said in a very good communitive way. In other words there was a two way communication and respect to the customer shown throught out from the beginning to thd end..
After all three installations completed they cleaned the areas of the place where they worked spotless..
Then each and every glass were cleaned.
The old windows and doors and the rubbish taken away, and the ground swept to their best as much as possible.
I am very happy that I used Homeshield company for having brilliant double glazed windows and patio door.The reason for that is my house is much more warmer, and noise free. There are less outside noise I hear now when I am enjoying the new double glazed doors and windows..
Lastly I recommend Homesheild to everyone in different financial situation also.They are very helpful and provide an excellent service in return..
Very good value for money especially, during the times of high cost of living rising in UK.
I would like to thank to HOMESHIELD very much for their excellent service in every stage.
Kind regards
Ms. M.T
7 april 2026
Review zonder uitnodiging
Antwoord van HomeShield England Ltd
Dear Mrs Talat,
Thank you so much for your kind and detailed review, it truly means a lot to the whole team at Homeshield England.
We’re really pleased to hear that you felt informed and supported from the very first visit right through to completion. Providing clear communication, honest advice, and a smooth customer journey is something we take great pride in, so it’s great to know this came across throughout your experience.
It’s also fantastic to hear that the installation team delivered to a high standard, kept everything clean and tidy, and made you feel comfortable by answering your questions along the way. That level of care and respect in customers homes is exactly what we aim for.
Most importantly, we’re delighted that you’re already noticing the difference in warmth and noise reduction that’s exactly what quality double glazing should deliver.
Thank you again for choosing Homeshield England and for recommending us. We truly appreciate your support.
If you ever need anything in the future, please don’t hesitate to reach out.
Warm regards,
Lisa - Customer Care Team.
5* Service!!
We are so happy with our new windows and doors! From start to finish it has been smooth sailing. No delays or problems. We didn’t wait long for them to be fitted from ordering either. A little under 2 months. Which is great for 9 windows and 2 doors. Zach has been amazing at keeping us up to date with its progress, answering all my questions. Adam who did my survey was very professional and again answered more questions. And then the fitters, they worked so hard and did an amazing job. They cleaned up after themselves and made sure the job was perfect before leaving on the final day. We honestly couldn’t be happier. And the house looks fab! Thank you
31 maart 2026
Review zonder uitnodiging
Antwoord van HomeShield England Ltd
Thank you so much for your wonderful 5-star review.
We’re delighted to hear how happy you are with your new windows and doors and that the whole process felt smooth from start to finish. It’s great to know the lead time, communication, survey, and installation all met your expectations.
Zach, Adam, and the fitting team will be really pleased to hear your kind words. We always aim to keep our customers fully updated, carry out a professional survey, and ensure every installation is completed to a high standard with everything left clean and tidy afterwards.
Thank you again for choosing Homeshield England. We truly appreciate your feedback and are so pleased to hear your home looks fantastic.
Kind regards,
Lisa - Customer Care Team.
Quality product
Kept us constantly informed during the order process and I am delighted with the final product.
Very professional all round
24 maart 2026
Antwoord van HomeShield England Ltd
Hi Howard,
Thank you for your kind review.
We’re really pleased to hear that you were kept well informed throughout the process and that you’re happy with the final result. Delivering a smooth, professional experience from start to finish is exactly what we aim for, so it’s great to know we met your expectations.
If you need anything at all going forward, please don’t hesitate to get in touch.
Kind regards,
Lisa - Customer Care Team.
Helpful Team and High-Quality Windows
I had a great experience with HomeShield. The team were really helpful from start to finish and made the whole process easy. Their prices are very competitive, and when a couple of issues came up, they solved them very quickly.
The windows themselves are excellent quality and have made a noticeable difference already. Zach in particular made sure we were well taken care of and kept everything running smoothly.
Overall, a professional, friendly service with great products.
10 maart 2026
Review zonder uitnodiging
Antwoord van HomeShield England Ltd
Thank you very much for your kind review, Najiba.
We really appreciate you taking the time to share your experience. It’s great to hear that you found the whole process smooth from start to finish and that you’re happy with the quality of your new windows.
At Homeshield England, we always aim to provide competitive pricing alongside a professional and supportive service, so it’s fantastic to know the team, and especially Zach helped make everything run smoothly for you. We’re also pleased that the windows are already making a noticeable difference to your home.
If you ever need anything in the future, please don’t hesitate to reach out.
Kind regards,
Lisa - Customer Care Team
I love my new windows
I love my new windows, and I am really happy with how they turned out and the customer service was excellent!!
10 maart 2026
Review zonder uitnodiging
Antwoord van HomeShield England Ltd
Thank you so much for your kind review, Maria. We’re really pleased to hear that you love your new windows and that everything turned out exactly as you hoped. It’s great to know our team was able to provide excellent customer service throughout the process.
Your feedback means a lot to us, and we truly appreciate you choosing Homeshield England Ltd for your home improvements. If you ever need anything in the future, please don’t hesitate to reach out. Enjoy your new windows! 😊
Kind regards,
Lisa - Customer Care Team
I had very bad experience with this…
I had very bad experience with this company . I waited over 9 months for them to replace my windows handles. They are very nice until they get paid . Never use them again
2 maart 2026
Review zonder uitnodiging
Antwoord van HomeShield England Ltd
Dear Marian,
Thank you for your review.
However, we believe there may be some confusion. Homeshield England Ltd is not a repair company and we do not carry out standalone repairs such as replacing window handles. We specialise in the supply and installation of complete new windows and doors, which are supplied fully fitted with handles as standard.
We have also been unable to locate any record of you as a customer within our system.
There are several companies operating under similar names to Homeshield, so it is possible your review may relate to a different business.
If you believe this review does relate to Homeshield England Ltd, please contact our office directly with your address or order reference so we can investigate further.
Kid regards,
Lisa - Customer Care Team
I got my door and windows upgraded with…
I got my door and windows upgraded with HomeShied and from the beginning till the end I had a great service with Zech and the team. So I strongly recommend there service
24 februari 2026
Review zonder uitnodiging
Antwoord van HomeShield England Ltd
Hi Ravi,
Thank you for your kind words and for taking the time to leave us a review. We’re really pleased to hear that you were happy with the service from start to finish.
Zach and the team always aim to provide a smooth and professional experience, so it’s great to know this came across during your installation.
We truly appreciate your recommendation and thank you for choosing Homeshield England Ltd.
If you ever need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Lisa - Customer Care Team
Very happy with the work
Very happy with the work. Homeshield changed all the windows in my house and installed a new back door. The team was friendly, worked hard and everything was done very nicely. The windows and door look great and you can feel the quality.
Good communication and they left everything clean after the job. I’m very satisfied with the result. We will definitely use them again for my new porch and also my client projects.
Thank you very much to sellers zak he’s very honest man
2 maart 2026
Review zonder uitnodiging
Actually mind blowing
I really hoped it wouldn’t come to this.. but here we go.
The windows were installed after over three months, despite a 6-10 week lead time.
Communication with Homeshield is like nothing I have ever experienced from a company taking such large sums from people. You are lucky to get a reply every few weeks, if you’re lucky. If you try to call you just get this infuriating AI chat it and no one ever ever ever calls back. I’m starting to wonder if there are actually any real people in the office. I think it’s just (weirdly they asked me to remove this name but read any of the other reviews and it’s the sales guy) running about getting the sales with literally no regard for what happens after.
There were several points in the process where I thought I had been scammed as I was not kept abreast of any progress with my order until the point of kicking off a bit.
Anyway.. fast forward and the windows arrive and are being installed.
The installers do not protect a thing.. no sheeting no anything, just straight in smashing bits out.
In the process they picked up a box clearly marked fragile and threw it across the room, smashing an antique lampshade - when I noticed and asked about it as they were leaving, they just responded ‘are you going to tell the office?’
I then go back into my house to find that there are filthy footprints everywhere, even in rooms where no windows were being fitted. I then find that there has been some rummaging for a usb plug and my guitar has been picked up and left on my sofa.. weird, fairly innocent, but still massively inappropriate.
So then for the next few times (3 visits in total) I felt I am not able to leave my house for more than an hour at a time when work is being done.. I literally can’t even be bothered to go into all the weird small and uncomfortable instances in my house, which alone are enough for me to write a review.
I’d had a custom bench made for my dining area, which was only installed because the window installation was cancelled last minute and I couldn’t cancel that appointment so assumed the guys would work carefully around a customers furniture.. NOPE. Concrete plaster dust no protection, standing all over it, foot prints, and then when I made a point of this not being ok having blobs of plaster and concrete all over the bench they just told me to calm down and they would get it off when it’s dry.. which they did do, but by this point there are stains as a result.
So now it’s all installed. Luckily this is the best part of the experience. However I write this review having just noticed a lovely freezing cold draft blowing at me, as it appears the installers did not properly insulate and foam around my window and now a draft is literally coming in from underneath. I wish
I could post pics.
All of these things would have been easily resolved but in the single email response I’ve had from Homeshield over the period of about a month, they inform me they are only able to process a complaint ONCE THE BALANCE IS PAID?!! How convenient!!
Essentially they’re asking you to just trust them that once they have all your money, you’ll get a form of compensation.. which is outrageous considering the abysmal comms, it’s kind of laughable that they would think I would ever hear from them again after that.
My balance isn’t even a lot of money but for the weird and and mind blowingly bad experience I’ve had, it’s actually unbelievable that they just will not get back to me, and now they are holding my FENSA certificate ransom.
I have had to contact FENSA directly to chase them.
Absolutely at my wits end. I can’t believe a company would treat someone like this and get away with it. I think they’re just a bit of a con.
I note that they reply to reviews almost instantly, but just you try getting any resolution after point of sale!
Overall I’m quite happy with the windows, with the exception a bit of scrappy finishing and my newly discovered draft, but the price was reflective of this.
All I want at this stage is my FENSA certificate. The balance payment covers the cost of my damaged property and all the finishing work I’ve had to do.
Proceed with extreme caution.
24 februari 2026
Review zonder uitnodiging
Antwoord van HomeShield England Ltd
Hi JP,
Thank you for taking the time to leave such detailed feedback. I’m genuinely sorry to read how frustrated and uncomfortable you’ve felt throughout parts of this process that’s certainly not the experience we aim to deliver.
Firstly, I want to address the points you’ve raised seriously.
Lead Times & Communication
We acknowledge that your installation took longer than the original estimated 6–10 weeks. While there can sometimes be manufacturing or scheduling pressures, that should always be communicated clearly. If you felt left in the dark, that’s something we need to reflect on internally. We do have a full office team, and while we use AI to help direct enquiries efficiently, there are always real people behind the scenes managing projects and aftercare.
Conduct on Site
The behaviours you’ve described lack of protection, dust control issues, damaged property, and inappropriate comments are not acceptable standards. We expect all installation teams to:
• Use dust sheets
• Protect customer property
• Maintain professionalism at all times
• Leave homes clean and tidy
If any of this fell short, we will be addressing that directly with the installation team involved.
Damage & Bench Issue
Property damage and finishing concerns should always be reported so they can be assessed properly. We never dismiss legitimate damage concerns, and if something has been stained or damaged, that requires review not deflection.
Draft / Insulation Concern
If there is a genuine cold draft, that is something we absolutely want to inspect. Proper foaming and sealing is part of the installation standard, and we would not ignore that.
⸻
Regarding the Balance & FENSA
For clarity:
• Our policy is that accounts must be settled before formal complaint investigations and certification are finalised.
• FENSA registration is processed once an installation is complete and the account is paid, as per contract terms.
This is not about “holding anything ransom” it is standard procedure across the industry. However, that does not mean concerns are ignored.
If there are outstanding issues such as a draft or finishing defects, we are happy to arrange an inspection visit to assess them properly and formally. We cannot resolve issues we are not given access to inspect.
⸻
JP, we do respond to reviews quickly because we care about our reputation, but resolution happens through proper channels not in a public review thread.
We would welcome the opportunity to:
• Inspect the draft issue
• Review any finishing concerns
• Assess any alleged damage
• Bring the matter to a professional conclusion
Please contact our office directly with your job reference so we can escalate this to senior management for review.
We are pleased to hear that overall you are happy with the windows themselves. That’s important. Now we need to ensure the remaining concerns are handled correctly.
Kind regards,
Lisa - Customer Care Team.
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I’ve used this company twice now and have been really happy both times. First job was about two years ago for a composite front door and bifolds, and I’ve just had them back to fit new windows.
The whole process has been easy from start to finish, pricing is very good, and the quality of the products and fitting is excellent. The fitting teams were professional, tidy, and knew exactly what they were doing.
I came back as a repeat customer because of the quality and the customer service, and they didn’t disappoint. Would definitely recommend and wouldn’t hesitate to use them again.
4 februari 2026
Review zonder uitnodiging
Antwoord van HomeShield England Ltd
Thank you so much for taking the time to leave such a detailed and positive review 🙏
We’re genuinely delighted to hear that you chose us again and that your experience, both previously and this time, met your expectations. It means a lot to us that our quality, pricing, and customer service stood out and that our fitting teams left a good impression by being professional and tidy.
Repeat customers like yourself are the biggest compliment we can receive, and we truly appreciate your trust and recommendation. If we can ever help with anything in the future, please don’t hesitate to get in touch.
Thanks again for your support 😊
Kind regards,
Lisa - Customer Care Team.
Great service
Great service, the team were amazing and really helped us out throughout the whole process, Especially Zach He went above and beyond.The quality of the product is truly brilliant. The house is a lot warmer and it looks great aswel. I would highly recommend them to everyone.
26 december 2025
Review zonder uitnodiging
Antwoord van HomeShield England Ltd
Hi Mr Imran,
Thank you so much for taking the time to leave such a kind review. We’re really pleased to hear that you had a great experience from start to finish and that the team looked after you throughout the process.
A special thank you for mentioning Zach he’ll be delighted to know his efforts made such a positive difference. We’re also glad to hear you’re happy with the quality of the products and that your home is already feeling warmer and looking great.
Your recommendation truly means a lot to us. If you ever need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Lisa - Customer Care Team.
Good quality at a lower price!
Zach responded very quickly and helped us throughout the entire project. We replaced all our windows, as well as the external and patio doors. Very good team and a smooth experience from start to finish.
19 december 2025
Review zonder uitnodiging
Antwoord van HomeShield England Ltd
Thank you so much for taking the time to leave this great review .
We’re really pleased to hear you felt you received good quality at a lower price and that the whole process ran smoothly from start to finish. Zach will be especially happy to know his quick responses and support throughout the project made a real difference.
Replacing all windows plus external and patio doors is a big job, so it’s brilliant to hear you were happy with the team and the overall experience. We genuinely appreciate your trust in us and your kind words.
If you ever need anything in the future, we’re always here. Thanks again for choosing Homeshield England.
Kind regards,
Lisa - customer care team.
I had new windows fitted in my flat by…
I had new windows fitted in my flat by HomeShield England and the whole experience was excellent from start to finish. Zack, the salesperson, was knowledgeable, professional and, honest. He took the time to explain the options clearly and made the whole process feel straightforward and stress-free.
The wider HomeShield team were just as impressive. Communication before the fitting was clear and proactive, and the aftercare following installation has been first-class. The fitting itself was smooth, professional, and tidy, and the quality of the windows is fantastic.
It’s refreshing to deal with a company that genuinely cares about customer experience both before and after the job is done. I wouldn’t hesitate to recommend HomeShield England to anyone considering new windows.
16 december 2025
Review zonder uitnodiging
Antwoord van HomeShield England Ltd
Hi John,
Thank you so much for taking the time to leave such a detailed and positive review. We’re genuinely delighted to hear that your experience with HomeShield England was excellent from start to finish.
It’s great to know that Zack provided clear, honest advice and helped make the process straightforward and stress free, we’ll be sure to pass your kind words on to him. We’re also pleased that our wider team met your expectations in terms of communication, installation quality, and aftercare, as customer experience is something we take very seriously at every stage.
Thank you again for your recommendation. It truly means a lot to the whole team, and we’re glad you’re enjoying your new windows.
Kind regards,
Lisa - customer care team.
Amazing service from start to finish.
Amazing service from start to finish.
Great communication from Zack and the team from start to finish.
No hard sell just genuine products and service.
Amazing quality at a great price.
I will be using him on other projects.
Thanks again guys.
24 januari 2026
Review zonder uitnodiging
Antwoord van HomeShield England Ltd
Thank you so much for your kind words, Mark — we really appreciate you taking the time to leave this review.
It was an absolute pleasure looking after you, and we’re delighted you’re happy with both the service and the products. We look forward to taking care of your future projects as well.
Thanks again for your trust and support!
Best regards,
Lisa - Customer Care Team
Agent was very professional yet…
Agent was very professional yet friendly. I will definitely recommend him to family and friends for their windows/ doors project.
20 januari 2026
Review zonder uitnodiging
Antwoord van HomeShield England Ltd
Thank you for taking the time to leave such a kind review. We’re really pleased to hear that you found our agent both professional and friendly. Your recommendation means a lot to us, and we truly appreciate you trusting us with your windows and doors project. If you need anything further in the future, we’ll be more than happy to help.
Kind regards,
Lisa - customer care team
The sales pitch was great, all fell apart after that
The sales pitch was great, just a shame everything after that has been a complete shambles. A delay to the original fitting date, panels measured incorrectly causing them to have to come out two additional times to fix things. The finish has been abysmal, looking like it had been done by amateurs. Jagged edges on the inside of windows, large gaps, the sliding door loose when locked, blue foam residue left on carpets and beds, broken glass left on the front garden. The back door was too small so the old one was put back in with huge gaps in it over Christmas, leaving the whole house freezing for a month. Instead of an apology for this the blame was appointed to someone else within the company. I appreciate the company shut over Christmas but we had no contact for two weeks telling us this, or when there job would be finished. I would love to update and give a better review if the job was completed to a satisfactory state. However from the communication received so far I don't believe that will happen.
Update, emails have been sent trying to show some of the issues, however the phone number for the company at the moment goes directly to an automated chat bot making communication difficult. I would like for someone to come out and inspect the work completed, if you genuinely believe it was done to a satisfactory standard. As everytime I look at it at the moment I am finding more faults. The replacement bespoke patio door I noticed today is definitely not done to even a good standard. The sliding door moves a great deal when locked. The static panel also moves, appears to have a piece of the edging wedged in at the top. So it is not flush to the panel allowing water to get in and cold air still coming in.
I appreciate you reaching out here, I understand that this time of year can make things more difficult, and also hope that we can get this resolved in a satisfactory manner.
24 januari 2026
Review zonder uitnodiging
Antwoord van HomeShield England Ltd
Hi Adrian,
Thank you for taking the time to leave your review. We’re genuinely sorry to hear that you feel disappointed with your experience, and we’d like to provide some clarity for anyone reading.
Firstly, all installation works carried out at your property were completed in line with current Building Regulations and industry standards, and the fitting teams involved are fully experienced professionals. Following our internal review and inspection records, the overall installation and finishes were deemed compliant and satisfactory.
You are correct that there was an issue with the original patio door. As soon as this was identified, a full replacement door was remade at our cost. Despite our factory and offices being closed over the Christmas period, the replacement was manufactured and installed within approximately three weeks, which is a reasonable turnaround for a bespoke item and resulted in a direct cost to our business.
For clarity, our records show that our teams attended the property twice, not three times, to address outstanding items.
We acknowledge that delays particularly over the Christmas period can be frustrating, and we regret if communication during this time did not meet expectations. However, no work was left unresolved intentionally, and the replacement was prioritised immediately once operations resumed.
We remain open to completing any final snagging items where genuinely required and would welcome the opportunity to bring the project to a conclusion that both parties are satisfied with.
Please contact our office directly so this can be reviewed and resolved appropriately.
Kind regards,
Lisa - Customer Care Team
Homeshield England Ltd
Great service
Great service, from design onwards. Zak and his team know their product and how to deliver.
11 december 2025
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.