I have not yet received my guarantee Also I have contacted zach on several occasions as I want to feed back that where the doors join the outer walls the pointing us breaking up and it's made a ver... Toon meer
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Lees wat reviewers zeggen
Highly recommend Homeshield England & Connor. We had 4 quotes for our new windows & doors and every company that came to quote put us off by overstaying being pushy and not to mention the manager... Toon meer
Bedrijf heeft geantwoord
Windows were installed fairly quickly with little issues. Great quality windows. Also the installers were great dealing with existing issue on one of my windows that petrudes outwards. Had to get the... Toon meer
Bedrijf heeft geantwoord
I had a great experience with HomeShield. The team were really helpful from start to finish and made the whole process easy. Their prices are very competitive, and when a couple of issues came up,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Aluminium venster fabrikant
- ook in
- Bouwwinkel
- Deurenfabrikant
- PVC-ramen leverancier
- Ramenleverancier
- Vensterinstallateur
Geschreven door het bedrijf
Premium Aluminium & uPVC double and triple glazing windows & doors Manufacturer & installer. At HomeShield England Ltd, we prioritise customer satisfaction above all else. From the first interaction with our admin team to the final products fitted to your home, we will ensure that your experience with us is one of comfort and confidence. Give us a call today and our team will happily resolve all of your Aluminium & uPVC double and triple glazing windows & doors needs!
Contactgegevens
Unit 5 The Freehold Industrial centre, TW4 6BX, London, Verenigd Koninkrijk
- 020 7088 8118
- Info@homeshieldengland.co.uk
- homeshieldengland.co.uk
3,9
Goed
130 reviews
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Heeft 57% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Job well done on time.
11 december 2025
my worse experience in home renovation
I had to take them to a small claim crt in order to get out of their tricky contract that forces you to cancel only by paper , while every contract was signed via tablet and e-mails. It was an absolute nightmare and it wasted many days of my time. Many things weren't adding up .
From the pricing to the style of "aggressive" sales techniques . I won the case ( well they accepted to return my deposit ) because they knew going to cort and loose would have meant an official record from the consumers association . Apart from their questionable "paper only " rule, they advertised not real badges and breached consumer contracts regulations. MAYBE their windows are of good quality, but why trust a business that treats you like that ?
21 maart 2025
Review zonder uitnodiging
Antwoord van HomeShield England Ltd
Dear Mr Patel,
Thank you so much for your kind words and positive review. It was a pleasure to look after you and to install your new windows and doors.
We’re delighted that you’re happy with the work, and we look forward to the opportunity of working with you again in the future.
Warm regards,
The Customer Care Team
Homeshield England Ltd
A good product but disappointing experience
We decided to go with HomeShield as it was well priced compared to the alternatives. Zach, the sales rep, made a clear and comprehensive sales presentation of the products available, somewhat let down by pressure to make a decision on the spot.
We had also ordered 2 opening Velux windows for our extension but two days prior to the installation date we were told that that the sub contractors the company used were no longer in business? (Still not quite sure exactly what happened there) Zach advised that the cost of these would be refunded but it was still disappointing news. Incidentally it took several emails and calls to the company to secure the refund (the installation was in August and we received the refund in late October)
Installation of the other windows went well until my wife noticed that the fascia boards were not being fitted. Upon querying this we were told by Zach that they would be an additional charge (something that was not explained in the original sale presentation) we assumed that they would be included in the price.
On the whole we are happy with the new windows, they are a vast improvement over the old units and should help keep the heating bills down. The overall experience with the company however was frustrating at times.
20 augustus 2025
Review zonder uitnodiging
Antwoord van HomeShield England Ltd
Dear Ross,
Thank you for your feedback. We're glad to hear that you are pleased with the quality of your new windows and the improvement they’ve brought to your home.
We appreciate you highlighting the areas where the process did not run as smoothly as it should. Your comments regarding the sales appointment, the Velux subcontractor, and the clarity around what was included in the quotation have been noted and will be reviewed to help improve our service moving forward.
Thank you again for choosing Homeshield.
Warm regards,
Customer Care Team
Homeshield England Limted
Wonderful and professional service
14 november 2025
Review zonder uitnodiging
Antwoord van HomeShield England Ltd
Dear Mr Ali,
Thank you very much for your kind review. It was a pleasure to look after you and assist with your installation. We’re delighted to hear you were happy with the service.
If you ever need anything in the future, please be assured that we will be here to look after you.
Kind regards,
Customer Care Team
Homeshield England Ltd
Non-Existent Customer Service
Non-Existent Customer Service
I am writing to express my extreme dissatisfaction with the service provided by Homeshield. In March/April, Homeshield installed my windows and an interior door. Since the installation, I have been unable to obtain the necessary window certification and have also encountered issues with the interior door that was installed.
I have attempted to contact the company numerous times regarding these outstanding issues. Every time my call has been answered, the only response I receive is a promise that "someone will get back to you ASAP." After calling repeatedly—sometimes twice a week last month—I have given up on resolving this through phone contact and have decided to write this review instead.
14 november 2025
Review zonder uitnodiging
Antwoord van HomeShield England Ltd
Dear Nuno,
We have searched our records but unfortunately have been unable to locate a customer file under the name Nuno Izabela. It’s possible your details are recorded differently in our system (for example under another family member’s name or a different spelling), which is why we are struggling to match your review to an existing account.
We are keen to look into this properly and put things right for you. If you could please contact us directly at info@homeshieldengland.co.uk, we will investigate your case and ensure all matters are resolved.
Thank you for bringing this to our attention, and we look forward to the opportunity to put this right.
Kind regards,
Customer Care Team
Homeshield England Ltd
Excellent windows, let down by poor communication
I'm honestly still surprised, every day, by the massive difference my new HomeShield windows have made in terms of noise from outside. In the lounge, the improvement is easily discernible, but the difference in the bedroom (which was fitted with acoustic glass) is very impressive. Previously, with my home being close to a Tube station, it often sounded as though the trains were driving through the flat. Now, I barely notice them pass unless actively listening. I'm keen to see what sort of difference everything makes to my energy bill over the winter, given that my old windows were so draughty.
My sales rep, Zack, gave an assured, compelling and thorough presentation of the product, instilling a sense of confidence which the fitters lived up to admirably, working quickly and methodically, delivering a smooth and professional installation.
What let the process down was the communication:
• There was an "internal oversight" over the acoustic glass spec for one set of windows.
• In spite of measurements being taken on two separate occasions (once by the salesman, once by the surveyor), "manufacturing errors" led to the front door and bathroom window being made to the wrong size, which left me with a temporary panels - assembled at short notice, on the day, by the fitters - for most of a month.
• I had to call repeatedly for updates on the corrected door and window, while the only callbacks I got were from the accounts team, chasing for payment before I even had any clear indication of when the job would be completed.
Though the process was far from optimal, the end results have brought a significant quality-of-life improvement to a flat on a busy street.
11 april 2025
Antwoord van HomeShield England Ltd
Dear Gordon,
Thank you for taking the time to leave your review. We’re really pleased to hear how much of a difference your new windows have made to your comfort at home. It’s great to know Zach provided a clear and confident presentation, and that our fitters delivered a smooth, professional installation. Their high skillset and experience allows them to secure and seal a home in the event of a manufacturing error, until the remade units are able to be fitted.
Your feedback regarding the communication issues is invaluable, as we are constantly looking to improve our service across all areas.
Thank you again for your kind words.
Kind regards,
The Customer Care Team
Homeshield England Limited
Windows were installed fairly quickly…
Windows were installed fairly quickly with little issues. Great quality windows. Also the installers were great dealing with existing issue on one of my windows that petrudes outwards. Had to get the door slightly adjusted but no issues. Great experience with Homeshield. Also was greatly explained the quality of the design of the windows by Zack. Made all the difference when deciding to purchase from Homeshield. Thanks Zack.
14 november 2025
Antwoord van HomeShield England Ltd
Hi Nikesh,
Thank you so much for taking the time to leave such a thoughtful review. We’re delighted to hear that you’re pleased with the quality of your new windows and that the installation went smoothly.
We really appreciate your mention of the existing issue with your bow bay window. Our team was more than happy to go above and beyond to ensure everything fitted perfectly and met your expectations. Your satisfaction means a great deal to us.
It was an absolute pleasure looking after you, and if you, or any of your family, require works in the future, we’ll always be here to support you and make sure you’re well looked after.
Warm regards,
Customer Care Team
Homeshield England Limited
Professional and Attentive
Had a wonderful experience with Homeshield. Zach was a brilliant rep, made everything extremely clear and did everything he could to ensure we got a good deal that we were happy with. He was also amazing at dealing with any questions or concerns we had during the manufacturing and installation process, definitely helped as doors/windows can be very stressful to deal with. The installation team was very professional, completing the whole house in just two days to a high standard. Overall we are super happy with the results.
3 november 2025
Review zonder uitnodiging
Antwoord van HomeShield England Ltd
Thank you so much for the fantastic feedback Irfaan.
We’re really pleased to hear you had a great experience with Homeshield.
Zach will be delighted with your comments, He always goes the extra mile to make sure everything is clear, transparent, and stress free for our customers, and it’s great to see that reflected in your journey.
We’re equally glad that our installation team delivered to the standard we pride ourselves on, completing the full house efficiently and professionally.
Your satisfaction means a lot to us, and we truly appreciate you choosing HomeShield for your home improvements. If you ever need anything in the future, we’re always here to help.
Thank you again for your trust and support.
The Customer Care Team,
Homeshield England Ltd
Great customer service and delivery
Zack our Homeshield representative was informative, attentive, professional and delivered excellent customer service throughout the process. The installation of the windows and doors was done with great attention to detail and again the workmen were professional and efficient. Despite the delays in manufacturing, Homeshield communicated with us every step of the way and were quick to answer any questions. Overall our experience has been positive and we will be working towards getting more windows done in the future.
14 november 2025
Antwoord van HomeShield England Ltd
Dear Janai & Aldous,
Thank you so much for your feedback! We’re thrilled to hear that Zack was informative, attentive and professional throughout, and that the installation team’s attention to detail matched your expectations. We truly appreciate your patience during the manufacturing delays and are glad our communications kept you in the loop.
It’s wonderful to know your overall experience was positive — we’d be delighted to help when you’re ready to proceed with the next set of windows.
Warm regards,
The Homeshield Team
I received a geniune high quality…
I received a geniune high quality friendly customers service
10 november 2025
Review zonder uitnodiging
Antwoord van HomeShield England Ltd
Hi Mahir,
Thank you for your kind words! We’re so pleased to hear you received genuine, high-quality, and friendly customer service from our team.
We truly appreciate your feedback and your trust in Homeshield. It’s always our goal to make every customer’s experience as smooth and positive as possible.
Warm regards,
The Homeshield Team
Antwoord van HomeShield England Ltd
Dear Nelson & Cecil
Thank you for sharing your feedback! We’re so glad to hear that you’re happy and satisfied with our products and service.
It was a pleasure working with you throughout your project, and we truly appreciate you choosing Homeshield.
Warm regards,
The Homeshield Team
AVOID - Bad Sales Tactics
Uses aggressive AI robo call lead generation, very frustrating and receive number calls per day. Leave me alone.
4 november 2025
Review zonder uitnodiging
Antwoord van HomeShield England Ltd
This review appears to be false, as we have no record of any contact or enquiry under this name. At Homeshield England Ltd, all outbound calls are handled personally by our office team, and we do not use AI or robo systems for cold calling.
We only ever contact individuals who have expressly enquired with us through our official channels. If the reviewer believes this to be an error, we invite them to email info@homeshieldengland.co.uk so we can verify the details.
Regards
Customer care Team.
Happy Customer …
I was able to change my door with the help of Zach . I am amazed how he explained everything to me from the type of door I needed and liked . Everything went smoothly and I am really happy with the outcome . The installers were great too , the three of them they made sure we were satisfied before leaving the premises . Overall I am satisfied with the outcome .
27 oktober 2025
Review zonder uitnodiging
Antwoord van HomeShield England Ltd
Hi Marissa,
Thank you so much for your wonderful feedback! We’re delighted to hear that Zach was able to guide you through the process and help you choose the perfect door. It’s great to know that our installation team made sure everything was just right before leaving, we’ll be sure to pass your kind words on to them.
We really appreciate you taking the time to share your experience and are so pleased you’re happy with the final result. Enjoy your new door!
Warm regards,
The Homeshield England Team
Once you give them a good review there…
All done our new windows are done thank you so so much
16 januari 2025
Review zonder uitnodiging
Antwoord van HomeShield England Ltd
Dear Ajesh,
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. We can assure you that we take all aftercare and service matters seriously. According to our records, our team did attend to measure the replacement glass, and the unit was placed on order however, it seems there’s been a delay in scheduling the fitting, which we sincerely apologise for.
Our aftercare department will contact you directly to confirm an installation date and ensure this is resolved promptly to your satisfaction.
Kind regards,
Homeshield England Ltd – Customer Care Team
Brilliant service
They were fast and made sure the door was fitted properly. Put down floor mats to protect my flooring. They fitted it all the same day and I was specially happy with the finish. Definitely recommend them.
24 juli 2025
Review zonder uitnodiging
Antwoord van HomeShield England Ltd
Dear Muhammad,
Thank you so much for your kind words and positive feedback!
We’re delighted to hear that you were happy with the service, the care our team took with your home, and the quality of the installation. It’s great to know the finish met your expectations, our fitters always aim to get it right the first time.
We truly appreciate your recommendation and look forward to assisting you again in the future.
Warm regards,
Lisa
The Homeshield Team
We had a visit from Zach today and he…
We had a visit from Zach today and he was very good and professional at his job. He explained and showed us the different qualities of material we could use for the conservatory and the right options to go for.
28 juli 2025
Review zonder uitnodiging
Antwoord van HomeShield England Ltd
Dear Hugo,
Thank you so much for your kind words and for taking the time to leave us a review.
We’re delighted to hear that Zach provided a professional and informative service during his visit. Helping our customers understand their options and choose the best solution is exactly what we strive for, and it’s great to know you felt confident and well guided.
If you have any further questions or need assistance moving forward, please don’t hesitate to get in touch, we’re here to help every step of the way.
Warm regards,
Lisa
The Homeshield Team
They offer a grant and this is a con as…
They offer a grant and this is a con as the sales person spent 3hrs at my home persuading me to go ahead with a large deposit otherwise I would lose the grant offer . You find these ads on instagram all the time. Then you have to read the small print as he said that I could just email them in 7 days for the deposit back. But no, as I had to send a small form on the bottom of the contract print it out and post it with a first class stamp tracked mail ,and it was over a weekend, so they got it a day late and would not return my deposit.
It was very stressful so I had work done to the amount of deposit.
The product is very good for PVC sash windows and opens three ways but the tilt outwards comes out too far. I really didnt need such a high end product but I was under pressure with the sales person. The fitters were great and did a good job. But just before they came the office sent me my final bill at 4pm the day before installation and they said I had to pay it 24 hours before they started otherwise they would send me a further bill for £350 for their inconvenience, I couldnt believe it. This is what happens when dealing with large companies their quote was way to high about £4,000 more than a local company who did the remaining timber sash windows perfectly.
16 mei 2025
Review zonder uitnodiging
Antwoord van HomeShield England Ltd
Dear Stella Whaley,
Thank you for your detailed feedback. I’m truly sorry to hear that your experience didn’t fully meet your expectations, particularly around the cancellation process and communication regarding the deposit and final payment. We always strive to balance professionalism with transparency, and your review highlights areas where we fell short. If there’s anything we can do to follow up or discuss this further, please feel free to contact us directly, Your comments are taken seriously, and we are reviewing our procedures to ensure greater clarity and fairness for all future customers.
That said, we’re pleased to hear that you were happy with the final product and that our installation team delivered a high standard of workmanship something we take great pride in at Homeshield’s England Ltd.
To anyone considering working with us:
We are a UK-based Family run business, manufacturer of premium double glazing products, and unlike many large national companies, we combine high-quality craftsmanship with a personalised service. We don’t outsource our work we build, manage, and install everything ourselves, ensuring accountability at every stage.
We’re committed to transparent pricing, no-pressure sales, and clear aftercare. Our aim is not just to deliver great windows and doors but to build trust, deliver long-term value, and give our customers total peace of mind.
If you’re looking for a company that prioritises integrity, quality, and customer satisfaction we’re confident that Homeshield’s England Ltd is the right choice.
Thank you again for your feedback it helps us grow stronger as a business.
Warm regards,
Emily
Customer Care Team
Homeshield England Ltd
Sales tactics
After seeing an instagram ad, I filled out a form to see if I was eligible for a ‘government grant’ to install high quality
energy efficient windows, which I wouldn’t be able to normally afford. We’re discussing redoing our porch windows because of a recent break, but given the ad and the follow up call had absolutely no specifics on price, I told the telephone agent I’d be theoretically interested in upgrading other rooms too, depending on the price. I was told a surveyor would come out for an hour to assess our eligibility, after which point we could discuss potential costs and options. I had the impression this surveyor would be a tradesman or like someone who performs home surveys when you sell your house, just get on with things in the background. Unfortunately the person who came was a salesperson, although it took me about two hours to realise it. It sounds like they probably do have high quality products, but I think the whole smoke and mirrors about cost depending on “eligibility” is a sales tactic. We got frustrated and asked if we could wrap up as it was a longer and more intense conversation than we’d expected, and we indicated we could probably only afford to do the porch and not other rooms. The sales person left and we still haven’t been sent our quote for what our costs would be via email.
16 juli 2025
Review zonder uitnodiging
Antwoord van HomeShield England Ltd
Dear Alex,
Thank you for your feedback. We’re sorry to hear about your experience and we’d like to look into this for you as a priority.
Please could you email your details to info@homeshieldengland.co.uk so we can locate your file and ensure you receive your quote promptly?
We appreciate your patience and look forward to resolving this for you.
Best regards,
The Homeshield Team
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