Bought a clock. Good price than other web sites. Arrived much earlier than expected. Lost one star because I wasn't kept posted of the parcels delivery status (I didn't even know that it had been dis... Toon meer
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I purchased a Zuri Antique Base and shade. Both are really lovely items. I have ordered from House of Isabella previously. The order arrives on time and is lovingly packed. Cannot complain at all. Exc... Toon meer
Bedrijf heeft geantwoord
AWFUL company. Do NOT order anything from them. I placed an order on 26th July. Heard nothing for weeks. I then cancelled the order but it arrived on 1st September. I tried to return the order but t... Toon meer
Bedrijf heeft geantwoord
I ordered a table lamp, and received an email shortly afterwards informing me unfortunately, the last two lamps in stock were damaged. The company gave me two choices-wait around four weeks for restoc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
House of Isabella specialise in stylish and luxurious contemporary and traditional furniture, lighting, mirrors, gifts, hampers and accessories
Contactgegevens
W1A 6US, Verenigd Koninkrijk
- info@houseofisabella.co.uk
- houseofisabella.co.uk
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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The goods arrived earlier than…
The goods arrived earlier than expected. Very satisfied with my purchase. Exceptional service. Great quality products
The chairs are great quality
The chairs are great quality! Shame they didn’t look good in my space. Will definitely order from them again
Great mirror at a good price
Great mirror at a good price. Delivery was fast and well packaged.
Delayed order and no replies
Ordered a pillow on the 1st of September, it’s now the 14th. The status says the order is “is being prepared”. I’ve emailed twice and messaged on IG but no response yet. So far very disappointed with this company and I’m still waiting on a reply. At this stage, I wouldn’t recommend this company.
Really disappointed with the customer…
Really disappointed with the customer care .. definitely will not recommend these guys to anyone
Exactly as you wish all online orders worked
I ordered a large mirror, expecting it would take several weeks. It did not! Within days I was sent a delivery date and time, Believe it or not, it actually showed up within a two hour window as promised! The mirror was packed very well with no damage. The mirror itself was exactly what I expected and in perfect condition. I am extremely pleased with my experience all the way around.
Email Tennis & No Order Delivered
Similar to the review left below this is my first and worst shopping experience. I also ordered furniture from House of Isabella, £1000 worth. Was told 2-4 weeks and here we are 6 weeks later with poor delivery delay excuses from sale assistants and “managers”…..
Poor Customer Service and First Time Shopping Experience
Ordered a floor lamp that was on an estimated 2-4 week delivery. it's now been nearly 6 weeks since my order and I have not received it.
I have sent two emails chasing the item to the email address i'm not allowed to include by Trustpilot in this review, and no one has responded to either. There is no contact number to speak to anyone, which is unacceptable. I have spent a small fortune on this floor lamp, and it's extremely poor customer service, that there's no contact number to speak with you, or that you can't even notify customers, as a matter of courtesy, that orders are late or when they're arriving.
First time shopping experience, and really disappointed. I've no idea when my floor lamp will arrive or if I can get my money back.
Please don't ask me to email you again, as i've already done that twice. My order number is below, I expect an email response with an actual real time delivery update or i'd like a refund #WEB253335
The website is laid out well how you…
The website is laid out well how you see an item is what it looks like. Packaging was amazing but also delivery was very very quick. I would order from you again thank you.
Quick delivery and lovely item
Quick delivery and lovely item. Second time I have ordered.
Delivery was effortless
Delivery was effortless! Very happy with the product
stunning furniture
stunning furniture, worth every penny! Great customer experience
Outstanding chair
Outstanding chair. Very quick to post.
Very easy to deal with.
Thank you
Nest of tables
Great tables, I love them. Good delivery and packaging.
Recent Purchase from House of Isabella
The site was easy to access. We were pleased with quality of the products. There was no damage to the products during transit and the delivery was sent 3 days after order was placed and arrived 2 days later from interstate. Received the products 5 days after order was placed. We were very satisfied with the service. We would use the online site again.
Great service
Great service - the website was easy to use, excellent choice of table lamps competitively priced, the items were really well packaged and delivered within a couple of days.
Efficient excellent service and…
Efficient excellent service and excellent quality furnishings
Items arrived within 24 hours
Items arrived within 24 hours, beautiful products and best price for the quality that I could find online.
No reservations about this site at all
Beautiful high quality mirror.
Beautiful high quality mirror exactly as described delivered well packaged and promptly. I have ordered several items from House of Isabella over recent years and always been delighted. Thank you.
Very happy
I ordered a light for my kitchen, it was on offer and a great price. Website was easy to use. Order confirmation and delivery updates were prompt, we were given an option to change delivery date of required, delivery driver arrived, my husband who was supposed to be home wasn't, so the delivery driver phoned me to see where I would like him to leave the parcel. The light was exactly as pictured and very well packaged. Excellent service from start to finish.
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