House of Isabella Reviews 

Sublime choice always and outstanding customer service!

Easy, quick & exactly as described. Absolutely perfect coffee table! Love it! They supply unique beautiful pieces for the home, so glad I found them.

Great products and prompt delivery

Coffee table is lovely ,good delivery service

Great quality products, fast delivery with a reliable courier and exceptional customer service.

Really love my brand-new stools. They look fabulous in my kitchen. Great service.

Absolutely love the nest tables. Good quality and price. Great service with updates on my order and delivery time.

Good quality furniture. Delivered promptly. Website is well designed.

Great product and service. Thank you!

Question clarifying a comment on the website was answered promptly by customer service. Order delivered in two days from being placed. Excellent overall service and quality of items.

COWBOYS! Do not purchase from them. You risk losing hundreds of pounds if you buy 'premium' products from them that are faulty & DANGEROUS. The INCOMPETENT customer service team expect you to contact the brands yourself and fob you off and tell lies to hold onto your money.

Absolutely terrible experience with House of Isabella.
Our order has been delayed for a month and a half, and we still haven’t received it. The staff keep giving completely different answers — some say the order has already been shipped, others say it hasn’t even arrived to them yet, and then another person says it will be delivered in two weeks.

There’s no clear understanding of what’s actually happening. The only way to contact them is by email or chat, where you get the same copy-and-paste message: “We’re sorry for the inconvenience, this is not the level of service we usually provide.” And that’s it — no real help, no resolution.

They don’t have a phone number, so it’s impossible to speak to anyone or find out where your order (worth £1,500!) actually is.

Think twice before ordering anything from them.

Part of Order #WEB254090 not delivered.

I placed an order on 22 September for some artificial flowers which arrived promptly and a vase (£158) which has not. I have been told it will take up to 4 weeks and when I followed up at four weeks, I have been told they are following up with the logistics company, that they “received notification that your order has been prepared for delivery today” (that was on 27/10) and then that “your order has been loaded and is ready for delivery” (that was on 28/10), all of which is a lie as it is now 30/10 and no delivery. I asked for a tracking number which was not provided. I asked for a refund twice and this was ignored as I kept being promised imminent delivery.

Unfortunately at this stage I am having to raise a transaction dispute with my credit card company. It’s a shame really that I am having to spend sooo much time on this issue and I can categorically say I will not be buying from this company again.

Not only all decorations are gorgeous at house of Isabella, but the quality is 5⭐️. I highly recommend.

Quick efficient delivery. packaged well and arrived sooner than expected. Quality of product excellent.

Quality product at a great price
I didn’t have to wait long for delivery and was kept up dated with emails
Would highly recommend House of Isabella and I will use again 5*

Good communication. Very helpful when answering queries and the delivery was smooth and came earlier than the predicted delivery date. Very happy with the products and experience.

easy to look on website, great prices, efficient delivery and great product!

First time buying from House of Isabella, but I can already see the very tempting range of items on offer.

My purchase was shipped and arrived in record time. The item was very carefully packed for transportation and arrived intact, which is always a relief when it comes to online orders in general.

I was clearly informed about the status of my order at every stage and couldn't be happier with the way they have handled the whole process.

I recently purchased a set of bar stools from house of Isabella.
My order was delivered within a few days.
The furniture was so easy to build, came with all the necessary tools and looks divine.
I loved the set I purchased and was so impressed with the communication and customer service I purchased a second set which also arrived within a few days.
I wasn’t expecting them to come so quickly or be so easy to assemble as I have recently bought furniture from many big online furniture retailers with long dispatch times and complicated instructions.
In essence - Great customer service. Reliable fast shipping, quality furniture, great prices