Bought a clock. Good price than other web sites. Arrived much earlier than expected. Lost one star because I wasn't kept posted of the parcels delivery status (I didn't even know that it had been dis... Toon meer
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Lees wat reviewers zeggen
I purchased a Zuri Antique Base and shade. Both are really lovely items. I have ordered from House of Isabella previously. The order arrives on time and is lovingly packed. Cannot complain at all. Exc... Toon meer
Bedrijf heeft geantwoord
AWFUL company. Do NOT order anything from them. I placed an order on 26th July. Heard nothing for weeks. I then cancelled the order but it arrived on 1st September. I tried to return the order but t... Toon meer
Bedrijf heeft geantwoord
I ordered a table lamp, and received an email shortly afterwards informing me unfortunately, the last two lamps in stock were damaged. The company gave me two choices-wait around four weeks for restoc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
House of Isabella specialise in stylish and luxurious contemporary and traditional furniture, lighting, mirrors, gifts, hampers and accessories
Contactgegevens
W1A 6US, Verenigd Koninkrijk
- info@houseofisabella.co.uk
- houseofisabella.co.uk
4,0
Goed
2K reviews
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Heeft 91% van zijn negatieve reviews beantwoord
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A wonderful place to shop a huge range…
A wonderful place to shop a huge range of interesting products a fantastic eclectic mix.
27 december 2025
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your kind words David. We’re delighted to hear you enjoyed browsing our range and found the mix of products interesting. We really appreciate you taking the time to leave a review and hope to welcome you back again soon.
Lovely products with a stylish design…
Lovely products with a stylish design aesthetic to them. The service is first class and the dispatch times are great too. I have used them a couple of times in the past and will do again.
12 december 2025
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much, David, for your kind feedback. We’re really pleased to hear you love the design of our products and that you’ve been happy with the service and dispatch times. We truly appreciate your continued support and look forward to welcoming you back again.
Beautiful chair didn’t wait too long to…
Beautiful chair didn’t wait too long to receive it. I emailed them regarding my delivery and they responded quickly.
Over all my experience of buying from this company has been very good would recommend them
23 december 2025
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your wonderful feedback. We’re delighted to hear you love your chair and that it arrived within a good timeframe.
It’s also great to know our team responded quickly to your delivery enquiry — we always aim to keep communication clear and prompt.
We truly appreciate your recommendation and are so pleased your overall experience with us has been a positive one. We hope to welcome you back again soon.
Excellent products
Excellent products, excellent service, quick delivery. What more could you want
18 december 2025
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your fantastic review — we absolutely love this feedback!
We’re thrilled to hear you were happy with the products, service, and quick delivery. Comments like yours really mean a lot to our team.
Love my new oriental screen
Love my new oriental screen. Needed a little
privacy in new apartment until curtains are in place and the three fold screen has given me that option. Quick service and delivery.
22 december 2025
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your lovely review. We’re so pleased to hear you love your new oriental screen — it sounds like the perfect solution while you’re waiting for your curtains.
I accidentally put in the wrong…
I accidentally put in the wrong delivery address, contacted the delivery company & they advised that house of Isabella would need to approve different delivery arrangements, which is a good security step as lots of parcels go missing especially at this time of year ⭐️ ⭐️⭐️⭐️⭐️ Also my ABSOLUTELY GORGEOUS OPULENT GREEN VELVET BEDSPREAD IS TO DIE FOR ⭐️⭐️⭐️⭐️⭐️
18 december 2025
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your amazing review — it genuinely made us smile!
We’re really pleased we were able to assist with the delivery address change and that you appreciated the extra security step. As you mentioned, it’s especially important at busy times of year to ensure parcels arrive safely.
I was looking for a specific product…
I was looking for a specific product (Door Knocker) The webpages offered a good selection and I found exactly the one that I wanted.
I ordered the product and it came very quickly. It is of very good quality and compared to other sites it was very reasonably priced. I would recommend this company for service and quality.
10 december 2025
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your wonderful review. We’re delighted to hear you found exactly the door knocker you were looking for and that you were pleased with the selection on our website.
It’s great to know it arrived quickly, that you’re happy with the quality, and that you found it competitively priced.
And we have to agree — we love our little bee door knockers too 🐝 They’re such a lovely statement piece!
Not everything is free delivery
House of Isabella promises free delivery for everything on their website but then when you want to purchase a item that they sell on their website but for a “external partner” they charge you £5 delivery but fail to mention this in any small print and anywhere on the site and then when you question this, this is their response.
To clarify, the Rowen Homes range is supplied by an external partner and is fulfilled and delivered directly by them. As a result, delivery charges for Rowen Homes items are set by Rowen Homes themselves and do not come from House of Isabella.
The free delivery promotion applies to all House of Isabella–owned and fulfilled products, which are dispatched directly by us. Unfortunately, this promotion does not extend to third-party partner items, including the Rowen Homes range, as these are excluded from House of Isabella promotions.
This is misleading and fraudulent behaviour.
15 december 2025
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you for your feedback. We’re sorry to hear you feel this way and we’d like to clarify the situation.
All House of Isabella–owned and fulfilled products on our website are delivered free of charge — this applies to every item that is dispatched directly by us.
Some collections on our website, such as the Rowen Homes range, are supplied and fulfilled by carefully selected external partners. These items are clearly marked on the product page, and delivery charges for these ranges are set and applied by the supplier directly. Because they are not dispatched by House of Isabella, they are excluded from our free delivery promotion.
We absolutely understand that delivery costs can be frustrating, however there is no intention to mislead. The free delivery offer applies to all House of Isabella fulfilled items, and partner-fulfilled products operate under their own delivery terms.
Lovely item came really quickly and…
Lovely item came really quickly and hassle free. Thank you
15 december 2025
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your lovely review. We’re delighted to hear your item arrived quickly and that everything was hassle free — exactly how it should be!
PERFECT ALWAYS!
26 november 2025
Antwoord van House of Isabella
Thank you, LSK — we always love to see your orders come through!
We truly appreciate your continued support and thank you for being such a wonderful customer. 💛
Antwoord van House of Isabella
Thank you so much for your lovely review. We’re thrilled to hear the pictures have brought your room to life — that’s exactly what we hope for when choosing our pieces.
Antwoord van House of Isabella
Thank you so much for your lovely feedback Fiona. We’re so pleased you found exactly what you were looking for with us — especially when it’s something you couldn’t find anywhere else!
We truly appreciate your support and hope to welcome you back again soon.
Very comparative prices 5*
The sight was easy to use and the prices very competitive. The postage and delivery were very good. 5* would definitely recommend and use again.
30 november 2025
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your wonderful 5★ review. We’re delighted to hear you found the site easy to use and our prices competitive. We truly appreciate your recommendation and look forward to welcoming you back again soon.
Accurate display of products and fast…
Accurate display of products and fast delivery
11 december 2025
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your great feedback. We’re really pleased to hear you found our product displays accurate and that your delivery was fast.
You kept me posted when i informed you…
You kept me posted when i informed you that I didn't have an order number.
27 november 2025
Antwoord van House of Isabella
Thank you so much for your kind feedback. We’re really pleased we were able to keep you updated, even without an order number — we always do our best to help however we can.
We truly appreciate you taking the time to leave a review and hope to welcome you back again soon.
Beautiful chairs
Beautiful chairs! Delivery was on time. Very satisfied with the service.
26 november 2025
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your lovely review. We’re thrilled to hear you’re happy with your beautiful chairs and that delivery arrived on time.
I purchased a mirror from this company…
I purchased a mirror from this company over three weeks ago, delivery was very quick, however I purchased an off white mirror that was advertised, however a beige mirror turned up. Requested a refund with them on the 18.11.25 and they just keep fobbing me off. The mirror is nice if you want beige, the description is off white, please be wary of the photo’s. I wouldnt purchase again from this company as the customer service is shocking. They clearly are trying to hold on to my money, with no thought that I need to have it back in account.Apparently they are trying to sort a pick up with a courier, which has now been two weeks.
Please do not buy from this company, you will find it very hard to get an honest and prompt reply, they just keep asking for my patience on the matter.
18 november 2025
Review zonder uitnodiging
Antwoord van House of Isabella
We’re very sorry to read your review and to hear how disappointed you are.
Firstly, we apologise that the mirror colour did not meet your expectations. Product shades can sometimes vary slightly depending on lighting and screen settings, however we completely understand your frustration if the item did not appear as described.
We also sincerely apologise for the delay in arranging the collection and refund. We are not holding on to your money, and as advised, we have been working to secure a courier collection slot. Unfortunately, collections can sometimes take longer than anticipated depending on courier availability in certain areas, but we appreciate how frustrating this wait must feel from your side.
We would really like to resolve this for you as quickly as possible. Please could you email us directly at info@houseofisabella.co.uk
with your order details, and we will escalate this with our logistics team as a priority to ensure the collection and refund are finalised promptly.
Absolutely delighted with my new vase…
Absolutely delighted with my new vase and lamps from house of Isabella. They exceeded my expectations and look even better in person. The craftsmanship and attention to detail is remarkable—I couldn’t be happier. They have added so much charm to my space. Your store has made my home feel more special.
Thanks House of Isabella.
25 november 2025
Review zonder uitnodiging
Antwoord van House of Isabella
Wow — thank you so much for such a beautiful review. We’re absolutely delighted to hear that your new vase and lamps exceeded your expectations and look even better in person.
Yet another company who sells you…
Yet another company who sells you something that they knowingly don’t have in stock and has been discontinued. Contact them and they are very quick to respond trying to sell you an alternative, however when you ask for a refund the lines of communication go very dead!
24 november 2025
Review zonder uitnodiging
Antwoord van House of Isabella
We’re very sorry to read your review and to hear that you feel this way.
We would never knowingly sell an item that has been discontinued. On rare occasions, stock discrepancies can occur due to supplier updates not being reflected immediately, but there is absolutely no intention to mislead customers.
We’re also sorry if you experienced any delay in communication regarding your refund. That is certainly not the service standard we aim to provide. Refunds are processed as quickly as possible once confirmed, and we would never intentionally delay returning funds.
Please could you email us directly at info@houseofisabella.co.uk
with your order details so we can investigate this properly and ensure the matter is fully resolved?
Refund system is pathetic
Refund system is pathetic
I ordered a bedhead online, order processed and payment taken.
Customer service sent me an email the next day saying the item wasn't available, would I like to choose from a list of other items, wait for this bedhead to be restocked or process a refund. They implied new stock might not be far away so I initially chose to wait but later looked at the site again and noticed they'd put an expected date of March next year.
I sent again asking for a refund but got no response from them so moved my communication to the chat function. I was advised they were processing a refund through my PayPal. I've been advised by PayPal that the refund has been processed but now its stuck in a holding/pending state because House of Isabella used an echeque to issue the refund, it could take up to 7 days before I get my money back.
So, they got my money instantly but use a system for refunds that makes me wait a week before I can go looking for my replacement bedhead. And no, its not PayPal, other refunds I've had have gone straight back to my account.
Bad enough that you're selling items you don't have (other reviews suggest this happens quite a bit) but to use a refund system that holds our money for a week is quite unethical.
18 november 2025
Review zonder uitnodiging
Antwoord van House of Isabella
We’re very sorry to read about your experience and understand how frustrating this situation must feel.
Firstly, we apologise that the bedhead was unavailable after your order was placed. Stock discrepancies can occasionally occur due to supplier updates, but we completely appreciate how disappointing this is — especially when payment has already been taken.
Regarding your refund, we want to reassure you that we do not intentionally delay refunds or hold onto customers’ money. When refunds are issued via PayPal, the processing method and timeframes are controlled by PayPal’s system. In some cases, PayPal processes refunds as an eCheque, which can take several working days to clear. Unfortunately, this part of the process is not something we can manually override once submitted.
We completely understand that waiting for funds to clear can delay you purchasing a replacement item, and we’re sorry for that inconvenience. There is absolutely no unethical intention behind the process — the refund was issued as soon as requested.
If you would like us to review the timeline of your order and refund in more detail, please email us at info@houseofisabella.co.uk
with your order number and we will be happy to look into it further.
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