Bought a clock. Good price than other web sites. Arrived much earlier than expected. Lost one star because I wasn't kept posted of the parcels delivery status (I didn't even know that it had been dis... Toon meer
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Lees wat reviewers zeggen
I purchased a Zuri Antique Base and shade. Both are really lovely items. I have ordered from House of Isabella previously. The order arrives on time and is lovingly packed. Cannot complain at all. Exc... Toon meer
Bedrijf heeft geantwoord
AWFUL company. Do NOT order anything from them. I placed an order on 26th July. Heard nothing for weeks. I then cancelled the order but it arrived on 1st September. I tried to return the order but t... Toon meer
Bedrijf heeft geantwoord
I ordered a table lamp, and received an email shortly afterwards informing me unfortunately, the last two lamps in stock were damaged. The company gave me two choices-wait around four weeks for restoc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
House of Isabella specialise in stylish and luxurious contemporary and traditional furniture, lighting, mirrors, gifts, hampers and accessories
Contactgegevens
W1A 6US, Verenigd Koninkrijk
- info@houseofisabella.co.uk
- houseofisabella.co.uk
4,0
Goed
2K reviews
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Heeft 91% van zijn negatieve reviews beantwoord
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Happy to recommend House of Isabella
Happy with service,very pleasant customer service person handling my enquiry. Table arrived in time expected ,well packed and in perfect condition. Happy to recommend company.
22 januari 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your lovely review. We’re delighted to hear you were happy with the service and that your table arrived on time, well packed, and in perfect condition.
It’s especially wonderful to know our customer service team made a positive impression — we’ll be sure to pass on your kind comments.
Great customer service fabulous product
Great customer service fabulous product
4 februari 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your kind words Wendy. We’re thrilled to hear you’re happy with both our customer service and your product — that means a lot to us.
We really appreciate you taking the time to share your feedback and hope to see you again soon.
Great service
Great choice, excellent prices and super quick delivery. I ordered on a Sunday evening and received my item on Tuesday. Super fast and very well packed. Will definitely order again
3 februari 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you for taking the time to share your experience Fi. It’s great to know your item arrived quickly and was well packed. We really appreciate your support and look forward to welcoming you back for your next order.
Shambolic
I placed an order in October for two pieces of furniture, these were on pre order for 8th & 21st December, the 8th came and went, the item of furniture wasn’t delivered. I enquired for an update on my order, customer services explained both items had been delayed and then gave a date early January for both items.
I enquired again 7th January to be told that both items had a further delay on them and they weren’t going to be dispatched until 21st January. I emailed back and requested a refund, nobody replied to this email at all. However on 21st January (the date our items were supposed to be dispatched) I had an email from a staff member whose name began with A confirming our cancellation and refund request - from two weeks prior. The same staff member didn’t actually refund our order, it took a further few days and talking to the office manager to actually obtain a refund.
I have never known a company so badly run in all my life.
19 februari 2026
Review zonder uitnodiging
Antwoord van House of Isabella
We’re very sorry to read about your experience and the frustration this has caused.
While supplier delays can occasionally impact pre-order dates, we do always aim to notify customers as soon as we’re informed of any changes. We’re therefore concerned to read that you feel this wasn’t communicated clearly in your case, and we would really like to review this properly.
Please could you email our team directly at info@houseofisabella.co.uk
with your order number and details? We’d appreciate the opportunity to investigate what happened and provide you with a full response.
Thank you Lucy, speak soon.
First class customer focused co.
Amazing customer service from Ava, thank you. A first class company. Delivered very promptly and well packed. Excellent furniture home accessories company, thank you.
23 januari 2026
Antwoord van House of Isabella
Thank you so much for your wonderful review. We’re absolutely delighted to hear you were happy with the service and your order.
We’ll be sure to pass your lovely comments on to Ava — she’ll be thrilled to hear your feedback.
Great service,Communication was prompt…
Great service,Communication was prompt and friendly.Bar stools are just as they are pictured on the site . Would recommend this site and will use them again.
23 januari 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your lovely review Julie! We’re delighted to hear you were happy with the service and found our communication prompt and friendly.
I absolutely love my purchase it…
I absolutely love my purchase and it was the best price in comparison to other companies. The after care is amazing and you always know help is there if you need it!
22 januari 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your amazing feedback. We’re absolutely thrilled to hear you love your purchase and that you found us to be the best price — that means a lot to us.
It’s especially lovely to know you feel supported by our aftercare service. We always want our customers to feel confident that help is there whenever it’s needed.
Thank you again for your kind words and support — we hope to see you back again soon.
Excellent service
Excellent service, delivered quickly and query answered swiftly. Also very well priced.
1 november 2025
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your fantastic review. We’re delighted to hear you were pleased with the quick delivery, swift response to your query, and our pricing.
Very happy with my flowers
Very happy with my flowers. Beautiful and delivered really quickly. A great company.
30 december 2025
Antwoord van House of Isabella
Thank you so much for your lovely review. We’re so pleased to hear you’re happy with your flowers and that they arrived quickly.
It means a lot to us that you consider us a great company Kathy, we truly appreciate your support and hope to welcome you back again soon.
Very helpful customer service
Very helpful customer service, products were as described, reasonably priced and delivered quickly. I would shop here again.
27 november 2025
Antwoord van House of Isabella
Thank you so much for your kind review Van. We’re really pleased to hear you were happy with the service, pricing, and delivery. Your feedback means a lot to our team, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back again in the future.
I contacted the Sherpa throws company to purchase two…
I contacted the company to purchase two throws. They didn’t have the ones that I wanted in stock but I was able to pre- order. They explained when they would be available and they sent me the throws straight away. Very pleased with the beautiful throws, thank you
31 december 2025
Antwoord van House of Isabella
Thank you so much for your lovely review Eugene. We’re really pleased we could help with your pre-order and keep you informed along the way. It’s great to hear you’re happy with the throws — we’re so glad you love them. Thank you again for your support, and we hope to welcome you back soon.
Sent a broken item no response to multiple emails
Sent a broken item. Requested an exchange, been 2 weeks and no reply to multiple emails or refund exchange requests. I feel a chargeback coming…
31 december 2025
Antwoord van House of Isabella
We’re very sorry to hear about this experience and for the delay in getting back to you — this is certainly not the level of service we aim to provide. Please accept our sincere apologies for the frustration this has caused.
This isn’t something we would ever want to leave unresolved, and we’d really like the opportunity to put this right for you as quickly as possible. If you’re able to email us directly with your order number, we’ll prioritise this immediately and arrange the appropriate resolution. Thank you.
CAME ON TIME GOOD SERVICE.
30 december 2025
Antwoord van House of Isabella
Thank you for your feedback — we’re pleased to hear everything arrived on time and that you were happy with the service. We really appreciate you taking the time to leave a review.
Antwoord van House of Isabella
Thank you so much, Kim, for your lovely feedback. We’re really pleased to hear you were happy with the speedy delivery, the product, and your experience using our website. We truly appreciate your support and hope to welcome you back again soon.
Service good, Delivery not so
Customer service was good, but in our communications we made clear we didn't require the lamps until March. The lamps were delivered in January. The order clearly stated March for delivery.
22 december 2025
Antwoord van House of Isabella
Thank you for your feedback, Colin, and for taking the time to share your experience. We’re pleased to hear you found our customer service helpful.
In some cases, if an item becomes available sooner than expected, we do arrange delivery earlier to avoid unnecessary delays. If a specific delivery date is required, we’re always very happy to accommodate this when requested.
We’re sorry for any inconvenience caused on this occasion and appreciate your comments, which we’ll take on board. Thank you again for your feedback.
got delivered the desk
got delivered the desk, asked them to put in the first floor, the stuff told me its not in our paper, we will not do it and its not our problem, worst experience Ive ever got ! I told them this behave is not acceptable and they didn't even care ... contacted House of Isabella and got ignored, still waiting for there reply
if I was ware of this bad handling of customer before buying, I will not go for it !!!
2 start as the desk has good quality nothing to comment on it
5 januari 2026
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you for taking the time to leave your review. We’re sorry to hear about the frustration caused during your delivery experience, and we appreciate you sharing your feedback.
Our standard delivery service is to ground floor only, unless a first-floor or higher-room delivery has been requested and agreed in advance. We do always try to accommodate specific delivery requests where possible, but these do need to be arranged prior to delivery so they can be correctly booked with the delivery team.
We’re pleased to hear you’re happy with the quality of the desk, but we’re sorry that the delivery experience did not meet your expectations.
ash galvanised flower bucket
I ordered an ash galvanised flower bucket but the delivered bucket did not match the item I ordered in the slightest.
The product delivered looked completely different from the vase shown on the website at the time of purchase. The bucket I ordered clearly had two horizontal stripes around it and a much wider base, whereas the item delivered has no stripes at all and a noticeably narrower, tapered shape. Overall, the proportions and design are not the same product.
Not only this but I’ve sent multiple emails to each of the departments of house of Isabella trying to resolve this issue - and they have all been useless! Not a single one has even bothered getting back to me
22 december 2025
Antwoord van House of Isabella
Thank you for taking the time to share your feedback Joe. We’re very sorry to hear about your experience and for the frustration this has caused.
We’re sorry that the item you received didn’t meet your expectations or appear to match the product imagery shown at the time of purchase. While some of our products can have slight variations in finish or shape due to manufacturing batches, it’s certainly not our intention for an item to look noticeably different from what’s advertised, and we appreciate you raising this with us.
We’re also very sorry if you’ve not received a response to your previous emails — this is not the level of service we aim to provide. Our main customer service inbox is info@houseofisabella.co.uk
, and if you could please resend your message there (including your order number and images if possible), we’ll ensure this is reviewed as a priority so we can resolve it for you.
Thank you again for bringing this to our attention, and we apologise again for the inconvenience caused.
I am so happy with my table
I am so happy with my table! Looks so much more expensive and so elegant. It arrived earlier than stated which meant I could show it off at Christmas! Very well packaged too. Would definitely recommend and already looking at my next purchase.
22 december 2025
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much for your lovely review. We’re delighted to hear how happy you are with your table and that it arrived in time for Christmas — that’s wonderful to hear. It’s great to know you were pleased with the packaging too. Thank you for the recommendation, and we look forward to welcoming you back for your next purchase.
Glass brass side table …
We had such a good experience with this company. Quick delivery and came exactly how it was described. The quality for the price is fantastic.
22 december 2025
Review zonder uitnodiging
Antwoord van House of Isabella
Thank you so much, Amy, for your kind feedback. We’re really pleased to hear you had such a positive experience, from the quick delivery to the quality of the product. We truly appreciate your support and hope to welcome you back again soon.
Products do not match website listing at all
Ordered 4 large table lamps, delivery on time but the lamps were completely wrong - features do not match what is advertised on the website at all.
Extremely delayed customer service response, no resolution in sight, sitting with huge boxes in living room making the holiday season a nightmare sight.
Highly disappointed by their continued lack of response
17 december 2025
Review zonder uitnodiging
Antwoord van House of Isabella
We’re very sorry to hear about this experience and for the frustration it’s caused, especially during such a busy time of year. Please accept our sincere apologies for both the issue with the lamps received and the delay in our response — this certainly isn’t the level of service we aim to provide.
If the items received don’t match the product description or imagery on our website, we absolutely want to put this right. We’d really appreciate the opportunity to review this for you and work towards a resolution as quickly as possible.
Please could you email us directly at info@houseofisabella.co.uk
, including your order number and any relevant photos, and we’ll prioritise this immediately. Thank you for bringing this to our attention, and again, we’re very sorry for the inconvenience caused.
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