House of Worktops Reviews 

Happy to take your money and even contact you offering additional workshop services only to then decide 2 days before delivery is due that they 'don't have the item in stock'.

Avoid and use worktop express instead - they wont let you down.

Edit - Upped this to two stars as they have got in touch to explain the situation and how it happened, and I think it's a mistake rather than their usual practice, but I've still had a poor experience so two stars seems fair.

Initially incorrect order of sample rectified and new order sent and received within 2 days

We ordered a bespoke worktop from House of Worktops for around £1,000, including custom cut-outs and their SmoothGuard oiling service.

Unfortunately, the experience was pretty poor from start to finish.

All four custom cut-outs were undersized by around 3-4mm, meaning the fittings they were specifically sized for would not fit.

The worktop was then collected so the issues could be corrected. When it was returned, the cut-outs had clearly been manually adjusted, but the finish is very poor (despite being personally checked before it left their workshop) with uneven edges, inconsistent rounding and rough areas around the cuts. The response from House of Worktops was that they thought the cut outs would be hidden by grommets in those areas, implying that the finish basically didn't matter here.

To make matters worse, the worktop also came back with multiple additional nicks, gouges and marks that were not there originally. We were told these could be resolved by us sanding and re-oiling the worktop ourselves - but I'm not sure why this was pushed back onto us. If you buy a new car, and it's scratched, they wouldn't give you a paint kit and ask you to repair it yourself.

At that point, after losing around a month on the project, we were left needing to get a carpenter in anyway to tidy up the cut-outs and repair the finish.

House of Worktops eventually agreed to refund £165, essentially the cost of the cut-outs that they were unable to complete properly, but this doesn't then begin to cover the additional damage or the cost of putting the remedial work right.

For a bespoke item costing around £1,000, the standard of workmanship, quality control and final resolution were simply not what we expected.

The most frustrating part is that a number of the later issues only happened because the worktop had to be collected in the first place to correct the original manufacturing errors.

Unfortunately, based on our experience, we would not use them again.

The very helpful staff at the end of the phone.
Super range of designs, one of which, Crystal Spark, is rarely available from other sources.
Good size of sample.
Excellent website for ordering exactly what is required.
Everything turned up on time.
Couldn't really say anything more!

Good service ,contact was maintained and product delivered in a few days and looks great.

Good product, a compact laminate. Was going to use corian, but this suited my purpose better, and was considerably cheaper. Good customer relations. There was a bit of a hitch with the order, but it was quickly resolved (much appreciated).

All excellent. Would definitely recommend House of Worktops.

10/10 spot on with everything from ordering to delivery
Definitely recommend this company for your worktops 1x4mtr 2x3mtr prime oak with upstands great price

Easy ordering process, good website and excellent delivery

The worktop was a great price and is absolutely beautiful.
Communication could have been better as we found the company on Facebook and panicked a lot whether we had been scammed, it was difficult to get through on the phone sometimes.
BUT we got our delivery date, tracking was perfect and the delivery men were very helpful and polite. I would definitely recommend this company.

Service excellent product basically good but let down by minor defects unseen beneath the packaging. 2 out of 3 worktops purchased had minor damage that cost time and money to create a workaround to keep my client happy. One had what I suspect was forklift damage on the edge. The other had a piece missing in the middle which needed a fillet made to complete the board for finishing.

Great service

Delivered exactly what I ordered very quickly. Excellent customer service. Would certainly use again.

BIG shout out to Eamon, delivery drivers and his colleagues who assisted me with my order and a product issue which was resolved swiftly. The worktop and upstand look fabulous and lots of people have commented on how lovely it looks. Once again thank you

Ramya, was super helpful, putting together and adjusting my quote. Thank goodness Ramya was there to help!

Really helpful conversation,it's the first time I've ordered anything like this ,I asked lots of questions and we're given full answers,gave me confidence in the company to order ..thank you Ramya

House of Worktops were great to order from and the process was efficient and very good value for money.

From start to finish these guys were excellent.
I ordered samples to help choose the compressed laminate and picked the Bella Blanche as it's so smooth to touch.
I measured what we needed including sink tap and hob cuts and placed order.
Had a call and emails from the manufacturing team to confirm cuts and angles etc. and within a week it was delivered all the way to Durham.
I really can't rate these guys high enough, thank you!

Outstanding quality! I absolutely love it! 😌 I even use the leftover piece from the sink cut-out as a chopping board! 🤪