HS Walsh & Sons Ltd Reviews 

Luke was fantastic in helping me get my order sorted. Managing to pay by BACS and have the item posted out ASAP is brilliant.
Highly recommend Luke and highly endorse his customer awev skills. A praise to him and his employer.

5 * Service

Mark E was really helpful and spent all the time I needed to talk through product options and pricing. Super service. I very much recommend H.S. Walsh & Sons for jewellery supplies purchases!

I can’t recommend hs Walsh customer service enough ,all associates go above and beyond to help,special thanks to Leo who has the greatest patience in explaining things in an understanding way,if it’s continued support your looking for this company is definitely one to buy from

Friendly staff, good availability of products.

My order arrived very promptly great service lovely people to deal with I spoke with 2 lovely ladies on the phone when placing an order I hope the second lady heard my CD on you tube thank you once again for your kindness and caring about your customers GOD BLESS YOU ALL yours gratefully RON ps I would recommend to anyone 😀

Very friendly and knowledgeable team. Always a pleasure coming in to talk to them in the Birmingham branch and get their advice.

Was on the M25 and had one of their drivers in a small van over taking in 3 different lanes at over 80mph and then was flashing me to move out the way in the middle lane. Then passed me and put his middle finger up on the way past with not no uniform but a grey hoodie.
I don’t know how you work but if that’s a reflection of your company it’s disgusting. I hope the rest of S Walsh doesn’t go around like this else we’re.
Carelessness, Dangerous & vile.

Great service and knowledgeable staff.

I ordered an item on line, and an older version was delivered by mistake. As I’m in Australia it was a bit frustrating. But the immediate response and ongoing communication I received to get the correct item sent out and the original sent back was fantastic. I can’t thank the team enough for all the help and I didn’t have to wait long for the new item to arrive. Great service.

The ultimate jewellery tool shop. There's no other place in the UK like it. Friendly staff who are never too busy to answer my questions.

Staff are always helpful, patient and knowledgeable. They never rush you!

I have had a horrendous experience with this company. I ordered a Horia 2000. The tool arrived fine, but didn't have any attachments. I was able to exchange a few emails with Julie Walker, a customer service representative. After several days of not hearing from her, I called and spoke with her. I resent the photos for the third time and she finally saw the problem. She reassured me she would resolve the issue and surprise, the trail went cold again. I finally gave up. Good job H S Walsh, you got one over on me. I doubt the entire company is horrible, but my experience was. Can't wait to see how they attempt to flip this review around on me.

Hi, I needed a Citizen watch caseback die that was advertised on their site. The only problem - that I've had before - was that I couldn't be 100% certain that it would fit my Citizen Aquamount. As they did with an Omega caseback die I ordered in the same circumstances, they agreed that a refund would be made if the die were returned unused.
As with the Omega, the die fitted perfectly so I can't say that I've tested H S Walsh's procedures in a 'practical' sense but I've been dealing with them for years and they've always been incredibly helpful and very professional.

Popped in here today to spend vouchers I had won in a show. I received excellent customer service, extremely helpful and knowledgeable. I have shopped here in the past and would definitely recommend shopping here. Thankyou

Friendly and helpful team in Hatton Garden store. Great selection of good for the professional jeweller as well as the hobbyist.

I’ve regularly bought tools, materials and equipment from Walsh in Birmingham since starting business in 2009. They are friendly, knowledgeable and will do all they can to help.

I needed a new movement for a wall clock and the staff were very knowledgable and helpful

I have used this company for years and always found the staff polite, friendly, knowledgeable,and informative I have never had a problem all goods I have purchased have been well priced. The machine services they provide for repair and or service are very professional. I have purchased on line, over the phone and at their biggin hill branch and their delivery was always timely. As an amateur I have not always used the correct terminology but the staff have always listened and advised me accordingly. As I have now recently retired my hobbies are fulfilling my time so I have the option of collecting in person from biggin hill were I was earlier today. As usual it was well worth the journey thank you all

Excellent service, fast delivery and free! I love my new piece of kit.

Had to make a return as the item on the web site photo was wrong. Of course, I had to pay for it!

Two months later, no refund, no reply to my emails and phone calls, only to be finally told they didn't receive the item and expecting the customer to deal with it. Now claiming the cost through my CC company.

Stay away frome these unprofessional jokers!

Update: they are so unprofessional that they posted not one, but several blatant lies below. I sent them the Post Office receipt on September 8 and they never replied. I had to call them several times before they finally said that they had allegedly never received my parcel.