They are really great in terms of purchasing on your behalf but if the website doesn't accept their Kenyan credit cards, they'll charge you $5 for every $100 they transfer to the US. It's understandab... Toon meer
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Lees wat reviewers zeggen
I had difficulty processing payments as the instructions in your Imail Kenya personal account requires one to make payment through Mpesa or DTB. Paybill completely didn't work. DTB worked only to be... Toon meer
Worst Customer Service ever! Not only do they hide charges, but when you raise a query, they are rude, act as if you are a bother, and it's a favour they are doing you. They do not state that laptops,... Toon meer
Bedrijf heeft geantwoord
DO NOT SEND your packages to staten island NY location.. There is no one to receive packages and carriers deliver packages anywhere on the side of the building .. even if it says dock, probably it go... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Ship anything from USA to Kenya by air with our discounted shipping rates and track your parcels online.
Contactgegevens
4901 13th Ave S #1013, 58103, Fargo, Verenigde Staten
- imailkenya.co.ke
3,5
Gemiddeld
138 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 25% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Terrible
Terrible. No one picks calls or answers emails. You just lost a potential customer
25 juli 2021
Keep up with the improvements
Keep up with the improvements. Continue working with the new airlines since they are clearly better than the backlogged Turkish
12 juli 2021
Review zonder uitnodiging
DO NOT SEND your packages to staten…
DO NOT SEND your packages to staten island NY location.. There is no one to receive packages and carriers deliver packages anywhere on the side of the building .. even if it says dock, probably it got left out somewhere along the public road.. they DONT deliver to the storage facility front desk or to the unit 3623 itself..
Ship with Salihiya or Kentex or Savastore who atleast will receive packages
16 juni 2021
Review zonder uitnodiging
Antwoord van Ship from USA to Kenya
The building has a reception where carriers such as UPS, FedEx and USPS deliver packages to but just as carriers do leave packages on the front porch of a house, sometimes they do leave them at the entrance of the reception area especially those that don't require a signature or when they have too many packages and cannot wait for each to be signed for. However, the building is gated and we also have updated all carriers with the hours when the building is open. We HAVE NOT misplaced or missed any package delivered to this building.
Additionally as long as the name on the package matches the name on your account, we will always notify you via both email and SMS one or two days after the package is delivered. In the case you don't receive an acknowledgement, you can always follow up on the same from us anytime
Very good communication
Very good communication. You seem to be learning from your mistakes. If a shipment is going to be late, communicate. If anything of relevance is happening with the shipment, communicate. So keep this bit of communication up
22 mei 2021
Review zonder uitnodiging
They just delivered my goods
They just delivered my goods. Very respectful rider.
18 mei 2021
Review zonder uitnodiging
Total disappointment
Total disappointment. Had to cancel my pay with M-Pesa order after 3 days without any communication, action on the order or replies to my constant emailed follow-ups.
Nairobi office agents is just a collection center, you will not get any assistance there.
16 mei 2021
Poor website experience
Poor website experience. Things are all over the place.
Browser tabs got full after a few clicks.
I was unable to change my payment method from DPO to mpesa.
There is no way to change payment method on website.
Kenyan team took hours to respond via WhatsApp.
Kenyan team was unable to help. Instead of helping they were asking whether to refer me to the US team. Why should I care which team helps me? I just needed help.
Kenyan team doesn't seem to care. No followup.
Cheaper pricing than Kentex.
Switched to Kentex.
7 mei 2021
IT'S NOT 2 WEEKS SHIPPING, IT'S OVER A MONTH!
You know that exciting feeling you get when you find a good deal and jump on it, and cannot wait to receive your product? ImailKenya will kill that feeling! You will go through a cycle of emotions from excitement to anxiety to anger to helplessness and NO ONE WILL assist you!
Why they still claim "2 Weeks" delivery on their website is beyond me. It's nothing short of false advertising.
Everything I feel about this company, from how they've handled shipment, to clueless customer service and referring us to a 3rd party and finally to NEVER EVER recommending ImailKenya to anyone has been captured by Duncan below.
30 maart 2021
Review zonder uitnodiging
2 Months!
How can a shipment take two months honestly???! February 2nd to date, back to reputable companies.
Kentex, Savostore were way better!
Never again!
26 maart 2021
Review zonder uitnodiging
Antwoord van Ship from USA to Kenya
My apologies for this and I understand the frustration. Yes we have had delay issues with our January and February shipments. We wish it did not happen but it did and we truly apologize for that. We aim to be a great service for those shipping from the US to Kenya. We are in the process of setting up our New York office and once active, we will allow you to ship a shipment for free (a kg or so) to gauge the service. I truly apologize. Will update this review again once New York is setup. We promise it'll be FAST
They flagged my previous negative comment, LOL these guys
I think you should point out your reply to the woman who handles your Kenyan office number as she's the one who gives these figures and God knows what exchange rate she uses while converting...All done from her side on package pickup and again $13.89 was the charge given by her when asked the dollar amount being converted.
26 maart 2021
Review zonder uitnodiging
Antwoord van Ship from USA to Kenya
No reviews are flagged, whether positive or negative. I had responded to your earlier review regarding this, and I believe its the one with the name, Zamunda. I requested that you email me . "If you were charged any extra fee, just email me johnnie.m@imailkenya.co.ke and I'll correct this right away." I also explained why the rates might be different. They change every day and as you know even banks in Kenya have different rates at any one time. We do not discourage bad reviews. They help us enhance the service. We also mentioned that we would build a page where customers can be able to retrieve our daily rate and compare it with the rates from other Kenyan banks before they even ship and this will be put in place
My package was delivered to the US…
My package was delivered to the US address on 7th March, I have not been given any update whatsoever. I have tried calling the number provided and all I get is reply that they are looking into it. Is my package misplaced or what. Its my first time using iMail services and I am disappointed.
The disappointment continues. 6 weeks later and no package in sight. The updates on the website are just pushing dates forward. Imagine telling your kids every week that delivery of their toys has been pushed forward by another week. Never again..
25 maart 2021
Review zonder uitnodiging
Antwoord van Ship from USA to Kenya
Hello Judith. We shared this information sometime back through your account. Please follow instructions here "https://imailkenya.co.ke/track-a-parcel" to track the parcel. See image attached for proof by visiting this link "https://mbximages.s3.eu-west-3.amazonaws.com/publicimages/Judith+Chepngeti.png"
Very reliable service
Very reliable service, helped me greatly when i had to send some packaged to kenya from CA. as well the consulting agents did a great job for me! Thx.
17 maart 2021
Review zonder uitnodiging
Communication with you has been…
Amazing service, quick and easy to purchase. Looking forward fora second purchase
3 maart 2021
Antwoord van Ship from USA to Kenya
I'm sorry about this but could you please login to your account here https://imailkenya.freshdesk.com/support/tickets. We posted an update 3 days ago confirming your item had been received and when it's to ship out
Ordered some stuff in November using…
Ordered some stuff in November using their website, and I'm yet to receive the package. No communication.
1 maart 2021
Antwoord van Ship from USA to Kenya
Could you please provide more information on this? Or at least email us things like the order number. Email me johnnie.m@imailkenya.co.ke
Pathetic!
Charged a different fee from the initial one once shipped.
Shipment took a month rather than 2 weeks as stated.
Ignorant customer service.
AVOID.
1 februari 2021
Review zonder uitnodiging
Antwoord van Ship from USA to Kenya
You mentioned you were charged a different fee. $13.80 converted to USD at the moment is Kshs 1570. If you were charged any extra fee, just email me johnnie.m@imailkenya.co.ke and I'll correct this right away. One thing I've noticed is some customers still assume the USD to Kshs rate is 100 but that's not the case. At the same time, do not use Google rates to do a conversion. Use the rates provided by a Kenyan bank as those two rates are very different
Starting exports and import
Please how could I start exporting and importing goods from anda out of my country
12 januari 2021
Review zonder uitnodiging
Excellent
Their service is just top-notch. Great customer and timely delivery. Looking forward to ship more items through them.
10 december 2020
A Cut Above The Rest
They are a very professional company and are very communicative about the progress of the shipment.They are also supper cheap and I would recommend them to all.
5 december 2020
Good TAT
I appreciate the timeliness of the order and the very helpful staff. However, email responses should be improved to shorter time lines.
4 december 2020
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