Infinity Car Rental Reviews 291

Wonderful to work with and great accommodations. Great service for a great price!

Great service. Car was waiting for me upon arrival. Shuttle service from the airport was good. Great service from Ricardo and the rest of the team.

They were there on time to pick me up and that was great.
But I booked my car 3 months in Advance and when I got to the desk the car was not ready and they were still washing it. I had to wait 40 min to get a car.

Confiable, efectivo, económico y profesional, todo en uno, excelente servicio de la agencia.

Todo muy bien con el carro y con el servicio que nos dieron,además nos proporcionaron trasporte hacia el aeropuerto de ida y vuelta son una buena opción

Excelente servicio al cliente, precios accesibles sin pagos extras, autos en buenas condiciones.
Los recomiendo 👍

Very good staff,the people working there they very nice ,they speak English very good, very fast

This company does not operate the rental is a 3rd party rental when you pick up they are going to try to over price you and sell you insurance. They are going to talk fast and charge you in different currencies pesos and dollar makes sure you check fine print. I would not rent with them anymore the are not transparent and they over charge insurance.

Fair price. A little skeptical of the price given for 3rd party insurance, but it all works out in the end

On December 20th, I picked up a rental car in Cancún, Mexico, which I had booked through this platform. The rental cost was $280. I carefully reviewed the contract on the Booking website beforehand, and everything appeared clear and acceptable.

However, when I arrived at the Infinity Car / FlexWays counter, I was informed that I was required to purchase a mandatory third-party insurance at an additional cost of $333. At that point, it was already around 3:00 p.m., and canceling the rental was not a realistic option—I would have lost the original rental payment, and I also needed to drive two hours to catch a ferry to my destination. I was effectively forced to pay this additional amount in order to receive the car.

What made the situation even more frustrating was that every other customer at the counter was experiencing the same issue. The staff openly stated that this commonly happens when renting through third-party platforms and suggested that renting directly with them would have been cheaper.

Once I returned home, I contacted Booking, submitted a formal claim, and provided all the documentation they requested. Despite this, Booking denied my claim and did not refund any of my money, including the additional insurance charge or any other fees. The explanation given was that the vendor stated the insurance was not mandatory, directly contradicting what customers are told at the counter.

Online reviews clearly show a consistent pattern of tourists being pressured and misled by this vendor using coercive sales tactics. Unfortunately, I did not review these comments beforehand, as I trusted that using a platform like Booking would offer some level of protection and vendor vetting for customers.

To make matters worse, Booking.com does not provide a customer service phone number for immediate assistance. Had I been able to speak with someone in real time, this situation could have been verified on the spot. Rental car companies are aware of this limitation and appear to take advantage of it.

Be extremely careful when renting a car in Cancún. These practices are common, and despite widespread negative reviews, platforms continue to work with vendors that engage in them.

ATENCIÓN. ❌IRRESPONSABILIDAD MÁXIMA
El mismo día de mi reserva ya pagada me informaron sin ningún tipo de miramiento o disculpa de que el vehículo no estaba disponible y que no tenían más.
Yo tenía un vuelo al día siguiente, me bloquearon la manera de poder realizar las gestiones y pusieron en riesgo mi llegada al vuelo.
La falta de empatía fue máxima y sus respuestas intolerables.

Ridiculous amount for the 3rd party insurance that wasn't mentioned before booking online. I had my insurance with the credit card but they clearly said and I quote "no credit card in the world provides 3rd party damage ". I have been renting car without insurance through my credit card. Car we got, driver seat was not reclining. It was so uncomfortable to drive for long hours. Other than that 2 stars are for the guy giving the service at the counter.

El personal es muy amable, que contesta todas mis preguntas.

Outstanding experience with the service very easy pickup and return.

La atención del personal, siempre son muy atentos,

Tengan cuidado con esta empresa, SON RATEROS!!!!!
Te van a cobrar la reservacion y a la hora de que te vayan a entregar el coche te van a decir que no pasas filtros de seguridad y se van a quedar tu dinero. Llevo un año pidiendo mi dinero y solo inventan cosas diferentes y al final la unica razon es no pasa filtros de seguridad y eso les da El derecho de robarte.
Ricardo Vazquez en la CDMX, Antonio del Olmo (Gerente) y Todo su equipo son RATEROS!!!
NO PIERDAN SU DINERO.

Everyone was very nice, wait times were not long, the car was clean and easy to drive, they communicated effectively, they did not try to scam us into extra charges, and when we returned the cars and were late to the airport they gave a ride instead of waiting for the shuttle!

Easy pick up
The guy at the front desk speak well englis and the explanation was easy

I was really impressed with the service from Infinity Car Rental at Tulum Airport. Two days before my trip, I was told the Jeep I had reserved wouldn’t be available. However, the team went above and beyond — they checked every option and managed to get a Jeep for me from their Cancun branch.

The service was professional, helpful, and reliable from start to finish. Because of this experience, Infinity Car Rental will be my first choice every time I travel to Tulum.

Thank you for the great service!

At Cancun airport, the agency refused to give me the car I ordered on the internet unless I purchased additional liability insurance above the minimum ($750,000 pesos) required by Mexican law. I left without a rented car.