Delivery good BUT incorrect item was delivered. Trying to get it sorted is very hit and miss. Since this post Insignia has contacted me, the outcome has been brilliant, much better than I expecte... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The telephone calls with company members was fabulously. We understood what we needed and what we bought. The on going customer support has been great
Had this shower pod a few years. Does what it says, no leaks. Easy to install and clean. Completely enclosed so steam in bathroom kept to a minimum. When time comes to replace it we will purchase anot... Toon meer
Called on Insignia on the Monday for advice relating to ordering a 3 way valve. Got through to Jamie who was very knowledgable and extremely helpful. He promised next day delivery and took my or... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Insignia Wellness
Geschreven door het bedrijf
The UK’s largest manufacturer and supplier of steam showers and saunas
Established in 2006, It's fair to say Insignia is not just about showers, it's more about innovation and technology which in turn creates a first-class experience for our customers!
Did you know?
Showroom
Visit us between 9am - 5pm (Mon-Fri) and view all our products, try out our steam showers or relax in a sauna. Long drive, no problem we have refreshments to rehydrate you.
Contactgegevens
9a Deans Road, Old Wolverton, MK12 5NA, Milton Keynes, Verenigd Koninkrijk
- 01908 317512
- sales@insigniashowers.co.uk
- insigniashowers.com
4,5
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Sound system rubbish
The shower it very good, where it lets itself down is the shower system, humming, buzzing , didn’t tune in.. it you go on the site they will tell you how to hope rectify this… ok im an electrician not a sound engineer but i did everything that they said.. no joy.. still not sure what the problem was.. i ended up buying and fitting my own system.. no interference and works great.. if i had known this problem was a possibility i wouldn’t have purchased.. customer service didn’t want to know.. sorted it all myself…
28 juli 2026
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you for taking the time to leave your feedback. We’re pleased to hear that you are happy with the shower itself.
We’re sorry to hear that you experienced issues with the FM radio. We would, however, like to clarify that the control panel was returned to us and tested by our technical team. During testing, the FM/Bluetooth function was working correctly and was able to tune into radio stations, even under our limited reception conditions.
We understand how frustrating it can be when a product does not perform as expected in a particular installation environment. FM reception can be affected by factors such as the location and surrounding interference, which can vary from one site to another.
Great customer service
Nero was extremely helpful with my enquiry and although there was an issue with ordering a part online, he organised it personally so there was no delay in receiving my replacement handles. Great service.
24 juni 2026
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you for your lovely review! We’re delighted to hear that Nero was able to step in and get everything sorted quickly, ensuring there was no delay in receiving your replacement handles.
We’ll be sure to pass your kind words on to him. Thank you for choosing Insignia Wellness!
Very good service from Nero 5*
THANK YOU NERO FOR MY SHOWER VERY GOOD SERVICE 5*
7 augustus 2026
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you for the fantastic 5-star review! We’re delighted to hear you’re happy with your new shower and the service you received from Nero. We’ll be sure to pass on your kind words!
Visit to Insignia Wellness show room in Milton Keynes
Visit to Insignia Wellness Show Room
On entering the showroom was greeted with a warm welcome.
By Nero Patel along with Jamie & Ursula.
All members of staff were very helpful and attentive
All questions answered, all needs were met,
Items purchased,
Very pleased with purchase,
Highly recommend
6 augustus 2026
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you for taking the time to leave such a wonderful review! We’re delighted to hear you received such a warm welcome from Nero, Jamie and Ursula, and that the team were able to answer all your questions and help you find exactly what you needed.
It’s fantastic to know you’re pleased with your purchase. We really appreciate your recommendation and hope you enjoy your new Insignia products!
First class
First class. I ordered over the phone as I had a few questions I needed to ask and Jamie answered all of them with excellence. Looking forward to the delivery of our steam shower. Great service. Thank you
3 augustus 2026
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you for the fantastic review! We’re delighted to hear that Jamie was able to answer all your questions and make the ordering process a smooth one.
We really appreciate you choosing Insignia Wellness and hope you absolutely love your new steam shower when it arrives. We’ll be sure to pass your kind words on to Jamie!
Brilliant customer service.
The customer service rep (Jamie) went above and beyond to help, as I had no idea how to start ordering the part I needed.
31 juli 2026
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you for your kind review! We’re delighted to hear that Jamie went above and beyond to help you find and order the part you needed. We’ll be sure to pass your lovely feedback on to him!
I installed a new insignia steam shower…
I installed a new insignia steam shower on 13/7/26 it was built up and water tested.
On 28/7/26 one of the manufactured in in built pipes came away. This caused substantial damage to the room below. The ceiling had to be totally replaced.
I emailed insignia with photographs and asked for compensation.
They refused to accept liability. Stating it’s up to the installer to check all connections are tight including the ones fitted by the manufacturer.
I’m now on top of the stress caused by the damage done going through the small claims court for compensation
28 juli 2026
Review zonder uitnodiging
Antwoord van Insignia Wellness
We are sorry to hear about the damage you experienced and understand how stressful this situation must have been.
Customer safety and the correct installation of our products are extremely important to us. As stated in our installation guide, all pipe connections and fittings, including those pre-assembled during manufacturing must be checked and hand-tightened as these are only tightened in place for transit.
This is a standard requirement, as fittings can loosen during transportation and handling. Furthermore, it also states to check all pipes for leaks before locating the shower in to its final position.
Upon reviewing our records, we can see that you confirmed the jubilee clips had not been tightened during the installation process, which contributed to the resulting water damage.
Our experience with Insignia was very helpful and informative.
Our experience with Insignia was very good.
Jamie was very helpful, explaining all the details for the Sauna products. Very patient and courteous in manor, helping us buying a Sauna. Therefore made our visit very satisfying.
I would recommend Insignia for their products.
29 juli 2026
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you for taking the time to share your experience and for recommending Insignia.
We're delighted to hear that Jamie provided helpful, informative, and patient guidance while you were choosing your sauna. Taking the time to explain the different options and ensuring our customers feel confident in their decision is something we pride ourselves on, so it's wonderful to know your visit was such a positive one.
We'll be sure to pass your kind comments on to Jamie, he'll be thrilled to hear your feedback.
Thank you for choosing Insignia, and we wish you many years of enjoyment with your new sauna.
Excellent Customer Seevice from Anne
I emailed Anne and got a very quick response. After discussing what I needed Anne dealt with it the same day and I received my parcel 3 days later. Excellent Customer Service and extremely helpful too, resolving my query immediately.
7 juli 2026
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Anne was able to respond quickly, resolve your query the very same day, and ensure your parcel reached you so promptly. Providing efficient, helpful customer service is something we pride ourselves on, so it's fantastic to know your experience reflected that.
I'll be sure to pass your kind comments on to Anne, she'll really appreciate your feedback.
Thank you for choosing Insignia, and we hope to assist you again in the future.
Great service
Jamie has been a great help with sorting all the equipment needed for a custom steam shower.
24 juli 2026
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you for your fantastic 5-star review!
We're delighted to hear that Jamie was able to help you source everything needed for your custom steam shower. We know every bespoke project is unique, so providing the right advice and equipment is something we take great pride in.
Jamie was super helpful and made…
Jamie was super helpful and made everything very easy answered any questions I had and got things sorted super quickly thank you very much.
23 juli 2026
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you for your 5-star review!
We're delighted to hear that Jamie was able to make everything easy for you and answer all of your questions. Providing knowledgeable advice and quick, efficient service is something we pride ourselves on, so it's wonderful to know Jamie delivered exactly that.
Jamie was amazing gave me excellent…
Jamie was amazing gave me excellent service even after I purchased my Steam Shower was interested in how I was getting on with it
10 juni 2026
Review zonder uitnodiging
Antwoord van Insignia Wellness
We're thrilled to hear about your positive experience with Jamie. Providing excellent support doesn't stop once a purchase has been made, so it's fantastic to know he continued to check in and ensure you were getting on well with your new steam shower.
Thank you for choosing Insignia. We hope you continue to enjoy all the benefits of your steam shower for many years to come.
Steam generator supplied just over a…
Steam generator supplied just over a year ago stopped functioning . Contacted Nero Patel at the company who had been my original purchase point of contact . Having described the circumstances in which the unit stopped working having discussed it with the technical dept he indicated that their view was it most likely a failure with the heating element . Having established this it was agreed that a replacement unit would be dispatched and this was done overnight arriving the next day . The replacement unit has now been fitted and is working . A courier sent and paid for by the company has now collected the original unit . Very good customer service .
10 juli 2026
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you for taking the time to leave us such a fantastic 5-star review!
We're delighted to hear that Nero and our technical team were able to quickly diagnose the issue and arrange a replacement steam generator for you. We understand how important it is to minimise downtime, so we're pleased the replacement arrived the very next day and got you back up and running quickly.
It's also great to hear that the collection of the original unit was handled smoothly. Providing efficient, hassle-free support is something we strive for, and we're delighted this was reflected in your experience.
We'll be sure to pass your kind comments on to Nero and the team. Thank you for choosing Insignia, and we hope you continue to enjoy your steam shower for many years to come.
James was very informative and answered…
James was very informative and answered every worry l had both technical and what was the right product for me as regards the bathroom layout l gave him.
16 juli 2026
Review zonder uitnodiging
Antwoord van Insignia Wellness
We're delighted to hear that James was able to provide the guidance and reassurance you needed. Choosing the right shower for your bathroom is an important decision, and we're pleased he could answer all of your technical questions and help you find the perfect solution for your layout.
We'll be sure to pass your kind comments on to James, he'll be delighted to hear them.
Thank you for choosing Insignia. We truly appreciate your support and hope you enjoy your new shower for many years to come.
Kind regards,
Recently purchased a quadrant shower…
Recently purchased a quadrant shower cabin for my bathroom via insignia website. The order process was simple and fast as was delivery. My husband installed the shower even though he is not a plumber by following the instructions and how to video. Alex from insignia showers was very helpful throughout the process and we have now got a beautiful shower which we absolutely love. I would fully recommend insignia showers. Very happy customers.
2 juli 2026
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you found the ordering process straightforward and that delivery was quick. It's especially great to know your husband was able to install the shower successfully using our installation guide and video resources.
We're also pleased that Alex was able to provide helpful support throughout your journey. We'll be sure to pass on your kind comments to him, they'll mean a lot.
Thank you once again for choosing Insignia. We wish you many years of relaxation and enjoyment with your new shower.
Very Reliable and Prompt Service
Two years ago we brought Insignia Diamond Quadrant Steam Shower which we are extremely happy with. This is our second Insignia Shower. We recently experienced some difficulties with the everyday parts and contacted Insignia. Under the Warranty the parts were immediately replaced and received by post within three days. That’s what you call great service. Thank you Insignia.
28 juni 2026
Review zonder uitnodiging
Antwoord van Insignia Wellness
We're delighted to hear that you're enjoying your Diamond Quadrant Steam Shower and that you've chosen Insignia for a second time. Returning customers are the greatest testament to the quality of our products and service.
We're also pleased that our team was able to resolve your warranty request quickly and that your replacement parts arrived within just a few days. We understand how important it is to get you back to enjoying your shower as soon as possible, so it's fantastic to hear you were happy with the service you received.
Thank you once again for your continued trust in Insignia. We truly appreciate your support and hope you continue to enjoy your steam shower for many years to come.
I have been using their products and…
I have been using their products and parts for last 10 years across all my properties. Their products are durable and easy to install. Also I can't stress how much steam room and jacuzzies improved my health and wellbeing. It may seem complicated to install but actually is easier than you may think. Just contact support for all your build to after care needs. All queries promptly responded.
25 juni 2026
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you so much for your 5-star review and for your continued loyalty over the past 10 years.
It means a great deal to us that you've chosen Insignia products across multiple properties and have found them to be both durable and straightforward to install. We're especially pleased to hear how much your steam room and Jacuzzi have contributed to your health and wellbeing, that's exactly the experience we aim to provide.
Thank you also for highlighting our customer support team. Providing prompt, knowledgeable assistance from installation through to aftercare is something we take great pride in, so it's wonderful to know this has made a positive difference.
We truly appreciate your recommendation and your continued trust in Insignia. We look forward to supporting you for many more years to come.
Great customer service
Great customer service! Nero was very helpful in resolving an issue for us, which was no fault of Insignia Showers.
29 juni 2026
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you for your 5-star review!
We're delighted to hear that Nero was able to help resolve the issue for you. Our team is always committed to providing the highest level of customer service, and it's great to know that his support made a positive difference.
Thank you for choosing Insignia, and if you ever need any assistance in the future, we're always here to help.
Great product
Great product, had to get replacement glass, Jamie sorted it quickly
24 juni 2026
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you for your 5-star review!
We're delighted to hear you're pleased with your Insignia product and that Jamie was able to arrange your replacement glass quickly and efficiently. We'll be sure to pass your kind comments on to him.
Providing prompt, reliable support is something we take great pride in, so it's wonderful to know you had a positive experience.
Thank you for choosing Insignia. We truly appreciate your support and hope you continue to enjoy your shower for many years to come.
Amazing customer service
Amazing customer service. My twin wheel was faulty and is just out of warranty but they replaced it still as a gesture of good will. Thank you
17 juni 2026
Review zonder uitnodiging
Antwoord van Insignia Wellness
Thank you for your 5-star review!
We're delighted to hear that you had a positive experience with our customer service team. While your twin wheel was just outside of its warranty period, we're pleased we could assist with a goodwill replacement and get you back up and running.
At Insignia, we always strive to support our customers wherever we can, and it's fantastic to know our gesture made a difference.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.