Intus Lettings Reviews 

From start to finish of my 8 years tenancy I have had nothing but issues with this company. They expect you to drop everything so they can come inspect or send someone to do a boiler inspection with 24 hour notice! Even less sometimes. If you are unable to be available to their beck and call then they start threatening you that they will use their management key and let themselves in. They are great at ignoring any issue or problems at the property unless it suits them. I would ask anyone concidering renting a property through them to think twice about it. They don't follow legal safety rules regarding HMOs even 7 years after the local council told them they need a fire door at the entrance to an upstairs property, same goes for the locks not being upto fire regs. The list would be never ending if I were to put down all of the terrible experiences I have had with this company. I'm hoping to move shortly and I will not be sad to see the back of intus.

I had a bad experience with Intus lettings Manchester breach. I and my family saw hail in the apartment I rented from Intus. The heating of apartment was bad and beyond repair.
They were aware of it, but rented it to us because they saw we were desperate.
My two years child developed cold in that apartment.
Despite the heating was bad, they kept on increasing the house rent.
They refuse to allow me speak to the landlord.
Bad management.

Intus have been great and the service Laura provided in particular has been fantastic. Laura has always been really prompt to reply to e-mails, got us into our flat really quickly efficiently and picked up the phone when I've called. I haven't experienced that same level of service from other agencies.

I was very happy to deal with Laura, she helped me to move to a very comfortable apartment, she was flexible in dealing, patient, welcoming inquiries and very friendly.
And she explained to me everything related to the contract and the apartment
Thank you, Laura.

Laura is an absolute GEM and a credit to the company. She made my whole process smooth & easy here in Manchester.

I have had a lot of hiccups with my move and very unhappy with the state the new build apartment is in as I was the first tenant to live there.

Intus Lettings are quick and efficient when it comes to email and what’s app responses.

The management of the property I stayed in in Sheffied consider it’s tenants as numbers(££) other than people.paid premium for a one bedroom apartment in the heart of Sheffied.but unfortunately had to move to another city.was made to pay a huge fine as much as 1month rent even after I offered to have the tenancy agreement transferred.The house was put up for rent on the market and was marked up by £50. They Had prospective members of the public come view the apartment while I was still in there and within a week it was rented even with the mark up.I was glad I could help by providing unhindered access to the property and left it In prestige condition.fast forward to me getting back my deposit after I voluntarily asked the agency to get thier own cleaning team and paid a premium of about £115 as I was told it would be “DEEP CLEANING “..woke up to an email to say I left the apartment in a disappointing state hence I would be charged an extra £300 for damages.I won’t stand for that as I believe this is day light robbery wanting to fleece me of my deposit after you had successfully rented the apartment with a good mark up and turn around to say I left the house in a deplorable state an apartment that was taken off the market a week after it was listed with successful multiple viewings and no complaints from the team during viewings???please guys be careful while dealing with this Company.I won’t take this day light robbery laying down hence I am advising members of the public always use the carrot and stick approach dealing with these guys else you would be taken for a ride.I would keep you guys posted as things unfold

Review based on the Sheffield branch - I'm extremely pleased with how everything has gone with a new apartment let. So far I've only dealt with a single person at Intus, and the service from start to finish has been great. Thanks Dayna for being so responsive and helpful with the process. Looking forward to my move date! :)

Laura and Intus were very efficient and responsive- I moved in two days after viewing. Highly recommend.

Great service and communication from Intus Sheffield from the time we started dealing with them to lease a flat on Kelham Island through to ending the lease in October. Rob Parker was efficient, professional and understanding in all his dealings with us.

Wonderful helpful staff. I sold my buy-to-let property and even though I would no longer be using them, they still went above and beyond to help me with all the documents

The Team at Intus were very helpful. We had been waitung for action from another agent for 12 months, but Intus took over and found a tenant withing a hort time. They are all friendly, helful and efficient.

I highly recommend Intus. A very special thanks to Laura Correia, who was our agent. Laura helped us move from NI to Manchester very rapidly and always met our needs. The apartment is beautiful and very well situated.

Intus have been fantastic at helping to furnish and then let 2 apartments for us in Manchester. In both cases they acted promptly, thoroughly reviewed tenants and most importantly had them furnished and let within a very short period. I would in particular recommend Katrina Scadding for her amazing service.

All-round very good service, helpful, quick to reply, easy and streamlined processes.

Really helpful all the way through our moving process

Very helpful staff. Katrina was loads of help in setting us up and getting back to us about the apartment.

Laura and the team from Intus Letting were phenomenal!!

Thank you all for being so efficient and on the ball!!!

We used this agent for a managed service on our property. You can note that the first bullet point on the website under the managed service section states that - "A thorough check out process is conducted, noting meter readings" - This was not done by them when our tenant moved out and we were not informed that it hadn't been done (if we had been informed we could have done it ourselves). As the utility company had been under estimating our tenants meter readings and the correct final readings were never provided, the utility company are charging me for this huge discrepancy.
I have contacted the office about this but they've stated that although it is on the website that they will take the meter readings, it is not in the actual contract, so we cannot hold them to account. I have a complaint lodged with them.
The tenant was extremely difficult from the beginning, falling behind within the first few months, not allowing access to the property, stopping payment altogether and finally leaving the property with extensive damage. All of this despite the checks done by the agency. This makes this additional large expense even more difficult to take.
If I was looking for an agent to act for me again, I would go for one I could trust to follow through on the services they advertise on their website.

Moving can be very stressful but Katrina was very helpful and made the process of moving into the new property so smooth for me and my partner. Could not have done anything more, brilliant service

Within 24 hours of Katrina visiting property a tenant was found and everything went ahead without delay