Jeulia UK Reviews 

Very Good service, Contacted me straight away once they reliazed a mistake was made.

Easy shopping with great choice and deals

Buying so easy. Can't wait to see how good product is, once delivered.

I’ve heard bad reviews regarding the brand so let’s hope it’s not as bad as it seems

Easy website could find the stones in was looking for

Quality products

This is my first time using this website, I’ve bought an engagement ring. The website was very easy to use and allowed plenty of payment options. I would 100% use it again.

Amazing jewellery, great quality which is why I’m a returning customer.

Brilliant had loads of choice and beautiful peices

very easy to use simple instructions

Avoid this website.

I paid over £100 for a ring, which was advertised as an elegant piece. I selected from the choices of “stone” colours, but it was basic selections, then purchased the ring. It arrived and I can only describe it as plastic. The band is similar to that which you would get from a Christmas cracker. The “stones” are cloudy and feel like nothing more than the plastic gems you used in arts and crafts at school.

I contacted to request a refund. It took 9 days to receive a response, only to be told that my ring was a “design your own” and non refundable (which although it may well be in the fine print on the T’s and C’s, is not listed on the item description online).

I can understand one of a kind pieces being non-refundable if it’s down to ordering the wrong size or not liking the colours you chose, but to be told you cannot get a refund when you have been MISSOLD a COSTUME ring as a custom made ring? That’s absolutely shocking.

Don’t bother with it, it’s not worth the money or the effort.

Easy to purchase fingers crossed ring is as good as it looks online

Juelia's jewelry i cannot fault. I have 2 pieces already for both my engagement ring(However, the enamel isnt very robust) and my wedding ring. They are both beautiful pieces.

However, this company poses as a UK company but ships from Hong Kong(which it does state on its website, fair enough) but I ordered 2 wedding rings to see what I preferred. I no longer needed the 2nd one I ordered, tags all on, ready to return. To find out the return address is in America.

It takes multiple days to get response from their customer service team and mostly unhelpful, they kept pushing for an exchange rather than just refunding me my money. They continued after I expressed my frustration of having to pay £50 for shipping and customs fees to sent my item back to the US after they posed as a UK company.

I sent it back anyway, they recieved the item on the 11th of september, I emailed twice a week later for an update(16th and 18th) and only received reply on the 21st of september. My refund was processed for my £149 order, I lost £10 due to them taking away the shipping fee which they discounted originally (It does state on their website, but I do not agree with it).

Overall, if you want decent affordable jewellery, all 3 pieces i have ever got from here are lovely, the enamel isnt as robust as you would think, but I have also owned that piece for 4 years.
However, if you ever want to return an item, just suck it up and keep it. Customer services is absolutely awful, I lost £60 on my £149 order, due to shipping costs and extra fees. Its not worth it. This company really needs to stop posing as UK and be honest about the shipping fees for returning.
Unfortunately due to this turn of events, I dont think ill ever order from them again. I cant risk losing most of my money if I have an issue with my order.

The selection of jewelry is incredible and it's suited to who my partner and I are.
However I thought this was a uk site as it said uk on the end and I've been hit with a separate vat bill.. and had I known this at the time I may have gone elsewhere

Lots of different options to choose from - huge variety of rings and necklaces the could satisfy every the most unique needs. I chose a very nice ring and a beautiful necklace for my wife for our 15 year anniversary. Thank you Julia 🙏

great speeds and very helpfull

Great service online. Filled with discounts and free gifts. Looking forward to seeing the jewellery to see if it lives up the standard set

Website was easy to navigate , competitive prices and nice looking products .

The ease of ordering and just the amount of interesting items available.