Jeulia UK Reviews 

There is a great choice, something for everyone and that includes prices. The only problem/irritation was the checkout. It wouldn't take my stored debit card, so I put the info in manually which was immediately erased from the form. We tried my partners card and the same thing happened on the second attempt it actually worked and I was able to pay. However, having to do it with my partners card meant that she saw what she is getting for her birthday and the price. A little disappointed, but she is very happy.

I have had better jewellery from a cheap Christmas cracker. Overpriced junk

I have bought my partner a matching engagement ring and Jeulia UK has so incredibly kindly provided multiple additional gifts to coincide with this order which I deeply appreciate!

The company advertises free UK delivery over £119 & today I have received a request for £65 duties, which are referenced nowhere on their website. Do not purchase, these are a clearly a shady Chinese enterprise masquerading as a legitimate business. Just read the reviews, I took a risk & had backfired, now having to resolve via PayPal. The responses received are some of the worst attempts at English I've ever seen!

The website is really easy to navigate, so much choice too! I bought a couples ring set which I can't wait til it arrives!

Excellent company to deal with, their jewellery is fantastic quality, great prices , excellent customer service & they give lovely gifts when you spend so much, delivery is also exceptionally quick , I have bought from here 3 times now & it's always a pleasure shopping here, I highly recommend shopping with Jeulia, A+++

Great experience finding the right engagement ring

The ring I bought didn’t last a month it bent in a deformed way very disappointing

My purchase took a long time to arrive. I have been wearing my ring for a week and a stone has already fallen out. I had originally chosen this as my wedding band and am so glad I decided to order something else because the quality is terrible. It looks pretty but having lost a stone in less than a week is not good enough for the price. I would not buy from here again. Can buy something much cheaper and better quality. Also they don't feel that a lost stone is a manufacturing fault so says it all really and I don't see why I should pay to send back a faulty item. I wish I had read the reviews before buying from here.

Very bad business jueila jewellery they take a long time to reply to emails

Easy to navigate.lots of choice

Very easy to order just hope it won't be later for delivery

Lovely jewellery loads of different styles and choices. Easy use of payment.

I purchased a ring from Jeulia on May 16th (Order #JEUK3267860). On July 10th—less than two months later—the stone fell out under normal wear and was completely lost. The item is clearly faulty and unfit for purpose under the UK Consumer Rights Act.I spent 5 straight days sending multiple emails, logging online tickets, and messaging on Facebook. I was met with total silence.When they finally replied to my UK email, they sent a generic, automated template telling me to "return only the defective part" (impossible, as the stone is lost!) and ordered me to ship the ring to California, USA, at my own expense.This is disgraceful customer service. I refuse to pay international shipping fees to return an inherently faulty item. I have now opened a formal dispute with Klarna to freeze my payments and demand a full refund. Do not buy from this company; their quality is poor and their customer support is non-existent

Update - I have still not had a response to my numerous emails about getting a full refund!!!

You say you are at UK company; yet ship out from China and expect customers to return defected goods to USA at our expense…since leaving this review; I have found the exact same ring being sold on Temu!!!! TBH it’s probably far better quality than the rubbish you are selling your customers

Viewing the shopping basket, choosing my payment option and even uploading my ID was straight forward.

They are really poor at communicating. Placed my order then read the reviews( stupid I know) every one was saying really long delivery leads !! And we get married in three weeks. I've repeatedly raised tickets asking if our rings will arrive in time and have been ignored, which is telling me that they will not arrive before our wedding which is on the 08/08/2026. tomorrow I will call my credit and raise a dispute. As a company should be able to advise on simple questions regarding delivery times!! Avoid if you need your rings quickly the website states delivery 5-7 days clearly not a uk based company as it states Jeulia-uk

My fiancé ordered her wedding ring and engagement ring a month ago today. We still haven’t received an email confirmation that the order has been despatched. When we try and contact the company on all platforms we get an automated response and it goes no further. We have 2 weeks until the wedding and we are so frustrated for the lack of customer service. Will 100 percent be choosing elsewhere going forward.

Bought an initial ring, nice in the photo nice to look at. It was described as an everyday ring so has been worn everyday.This was bought in April.Had about 12 weeks(gold in colour) The ring except where the initial is is now silver in colour!! I assume it shouldn't be,paid£ 125 in total, not to pleased

I was really disappointed with my experience. I purchased an engagement ring from this company, and after wearing it normally, the stone fell out. I had the ring inspected by another jeweller, who advised that the stone had not been set correctly.

I understand that issues can sometimes happen, but for an engagement ring of this significance, I expected much better quality and workmanship. It’s upsetting to have the worry of losing the stone and the added cost and stress of getting it repaired.

I hope the company takes feedback like this seriously and reviews its quality checks, as customers deserve confidence that their jewellery is properly made before it arrives.

Very easy website to use. The only thing I didn't like was the sizing, all half sizes