Lots of different options to choose from - huge variety of rings and necklaces the could satisfy every the most unique needs. I chose a very nice ring and a beautiful necklace for my wife for our 15 y... Toon meer
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I have been shopping with Jeulia for a while now and every purchase i have made has been excellent the packaging is of great quality including the box that you get and a gift bag too ? Delivery is qui... Toon meer
Bedrijf heeft geantwoord
haveused Jeulia a few times now and have always had a great experience. good delivery times, even with added engraving. jewellery is always top quality. my partner always loves her gifts. would highly... Toon meer
Bedrijf heeft geantwoord
Rings still not received as courier UPS want ££64.67 in unpaid fees, website states free shipping on £119 and we spent £236 and the receipt states -£30 shipping costs. I will update as ive raised an i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Jeulia is an designer jewelry uk online store. You can shop the classic and unique designs of engagement rings,Wedding Rings.
Contactgegevens
Regent Street 207, W1B, London, Verenigde Staten
- jeulia.co.uk
3,7
Gemiddeld
539 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 34% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Import fees on top of nearly a month to ship!
Ordered 2 beautiful rings on the 5th August expecting delivery by the 16th, my friends birthday. Nothing. It had not even been shipped by that point. Contacted them to be told that it would be dispatched soon and apologies. I was offered a 10% refund. I accepted that but it has not been honoured. I finally got an email to say it has been dispatched a week ago.
Today I have received notification from the delivery company that I have to pay £55 in import fees before I can have the rings! Disgusted. This has never been mentioned before. I have bought lots of things from abroad and never encountered this! I now want a full refund and will not be paying the fees.
Overall, customer service have been slow to respond, have not taken accountability or followed through on their promises. Avoid at all costs!
31 augustus 2026
Review zonder uitnodiging
Antwoord van Jeulia UK
We are extremely sorry for the terrible experience with your two‑ring order, including the delayed shipment, unfulfilled 10% refund offer and the unexpected import fees that ruined your plan for your friend’s birthday. We fully understand your frustration.
We have reached out to you via email to discuss solutions for your case. Please accept our apologies for our delayed responses, which are due to a recent surge in order volume. We truly want to resolve this issue for you.
Please kindly check your inbox as well as your spam or junk folder for our message. We hope we can work this out together over email.
Excellent quality and service
Easy to order. Good quality. Always willing to help
31 augustus 2026
Review zonder uitnodiging
Nightmare courier fees
Rings still not received as courier UPS want ££64.67 in unpaid fees, website states free shipping on £119 and we spent £236 and the receipt states -£30 shipping costs. I will update as ive raised an issue so will wait on the outcome, we get married in under 4 weeks and the rings were perfect and just what we wanted
30 augustus 2026
Review zonder uitnodiging
Antwoord van Jeulia UK
Thank you so much for this wonderful feedback regarding your wedding rings! We are absolutely thrilled to know you love our wide selection of beautiful rings and that you are expecting your unique wedding bands to be admired by your friends and family.
It brings us great joy that our delivery flexibility, including choosing your preferred delivery address, standard and express shipping alternatives, gift‑wrapping service and diverse reliable payment options, has contributed to your smooth and pleasant shopping journey.
We put great effort into designing varied styles and practical shopping features to help every customer find their ideal pieces. We sincerely hope your wedding rings exceed all your expectations when they arrive. Wish you a beautiful and memorable wedding!
The wed site is very easy to use
The wed site is very easy to use to find what your looking for or if your just browsing but know what you want to look at.
28 augustus 2026
Review zonder uitnodiging
Antwoord van Jeulia UK
Thank you for your wonderful review! We’re glad our website is intuitive for you, whether you are searching for specific items or just browsing. We’ve worked hard to make navigation simple so customers can easily find what they want. Your positive feedback encourages us to keep improving. Hope you love your jewelry, and we welcome you to explore more anytime!
Very easy to use the website and the…
Very easy to use the website and the clarity was great
28 augustus 2026
Review zonder uitnodiging
Antwoord van Jeulia UK
Thank you so much for your nice review! We are happy to hear that our website is easy to use with clear display. We keep optimizing the site interface to bring customers a comfortable browsing experience. Your kind words are great encouragement for our team. Hope you love your jewelry purchase, and we look forward to welcoming you back anytime!
Easy to navigate website
Easy to navigate website, lots of freebies on offer with orders and beautiful jewellery on offer.
22 augustus 2026
Review zonder uitnodiging
MASSIVE SCAM, HORRID QUALITY AND WORSE CUSTOMER SERVICE
I would give it a 0 if I could! Absolutely awful quality and even worse customer service! A ring I have has started to peel and tarnish within a week of having it. 0 response from the company despite sending tickets, emailing and contacting them on social media, eventually said they would refund if we delete the negative review, so we did and still no refund so putting it back up. DO NOT TRUST THIS COMPANY AT ALL! Absolute waste of money
21 augustus 2026
Review zonder uitnodiging
Antwoord van Jeulia UK
We are truly sorry this issue has happened to you. We fully understand how upsetting it is that your ring started to peel and tarnish within just one week of use, especially after you reached out to us via support tickets, email and social media without getting proper resolution.
We sincerely apologise for the delayed responses. A recent sharp increase in order volume has affected our reply speed, and we ask for your understanding.
We genuinely want to resolve this matter for you. Could you please provide us with your order number or the email address you used to place the order? With that information, we can locate your case and take further steps.
Appalling customer service and bad quality
I purchased a ring from Jeulia in March 2026 May 16th and by July one of the stone fell out under normal wear and was completely lost. I contacted Jeulia and the said to go through the repair process the accepted the item and told me they would replace the stone under warranty and as it was a set I asked to have them resized and their size guide is way off I bought them in march by July they were to tight. (Weather) and that’s where the fun starts the give u an address in California and state not to send by “ please do not use express carriers (DHL, UPS, FedEx, etc.) for returns.” And you have 7 days to return after which your warranty is invalid. So how do u return the item?? I had it set to go and the postal needed an email & phone no in order to track. Spent a week sending emails after email no reply. So I googled it and got both posted them I had to pay international shipping fees to return their faulty item. They wanted €9 each to resize two weeks later it was back to me with a payment from customs. Tried to contact them I was met with total silence. Their customer service is appalling.
Do not buy from this company; their quality is poor and their customer support is non-existent. I asked for a refund for the money paid for resizing and I had to send all the retails they had already sent me just to get my money back. I am left with rings I can’t use.
30 juli 2026
Review zonder uitnodiging
Antwoord van Jeulia UK
We are truly sorry that this problem has happened to you. We fully understand how upsetting your whole experience has been, including the stone falling out under normal wear, the complicated return‑shipping requirements, lack of replies to your emails, extra international shipping and customs costs, and unresolved concerns after the repair and resizing service.
We sincerely apologise for the delayed responses. We have seen a sharp rise in order volume recently, which slowed down our reply times, and we ask for your understanding.
We genuinely want to resolve this matter for you. Could you please provide us with your order number or the email address you used to place the order? Once we receive these details, we can pull up your full case record and look into your concerns thoroughly.
Thank you.
I'm having the worst experience with…
I'm having the worst experience with Jeulia. Their customer service is rubbish. One only communicate with an AI bot. Impossible to speak to a human. Made an order that should take 14 days. Had some plans to customise the ring, and it's been more than 20 days and still haven't had any sensible response. Don't try to offer me money because such will not change the shitty service. Will never recommend or order from this company again.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Jeulia UK
We are truly sorry that this problem has occurred. We completely understand how frustrating it is to only receive replies from an AI bot and not get meaningful human support for your custom ring order. It is disappointing that your order has exceeded the expected 14‑day processing time and you have not received any proper updates after waiting over 20 days.
We sincerely apologise for the delayed responses. We have seen a sharp rise in order volume recently, which slowed down our reply times, and we ask for your understanding.
We genuinely want to resolve this issue for you. Could you kindly provide your order number or the email address used to place the order? Once we receive these details, our human support team will look into your custom order and follow up with you.
Thank you.
I bought my wife a ring and it's to…
I bought my wife a ring and it's to small so with multiple emails over the last week and getting no response, I've done what they have said in their first and only email sent by them and now I'm getting nothing, customer service is totally rubbish.
As for the product excellent can not fault it I have bought stuff of this site and it's been great the first time I need to return a product and customer service is non existent
17 augustus 2026
Review zonder uitnodiging
Antwoord van Jeulia UK
We are truly sorry that this problem has occurred. We understand you purchased a ring for your wife which turned out to be too small, and how frustrating it is to receive no proper replies despite sending multiple emails over the past week. We appreciate your positive comment about our product quality, yet we regret failing to support you when you needed help with a return.
We sincerely apologise for the delayed responses. We have seen a sharp rise in order volume recently, which slowed down our reply times, and we ask for your understanding.
We genuinely want to resolve this issue for you. Could you kindly provide your order number or the email address used to place the order? Upon receiving this information, we will locate your case and assist you with your return request promptly.
Thank you.
Very easy to find items
Very easy to find items, just put a discription of what your looking for and there right there in front of you.
Very Easy to place an order.
I will definitely use this site again.
Delivery is swift you have a choice, wait a couple of weeks (its a crimbo prezzies so i will wait) or get it within a few days (pay extra).
Very happy so far.
20 augustus 2026
Review zonder uitnodiging
Website is easy to follow and find what…
Website is easy to follow and find what you want. Rings are cheap but very very very good quality. Fast shipping is also a bonus.
19 augustus 2026
Review zonder uitnodiging
Really easy to use website with good…
Really easy to use website with good filtering tools to get exactly what you need. The only thing I would say is the extra charges should be made more clearer as I didn't see anything until it was time to pay
14 augustus 2026
Review zonder uitnodiging
What a big con
What a big con. I bought my partner an engagement ring, paying £440 for it, and this ring has to be the cheapest ring I have seen in my life. The picture you see is not what you get. Very cheaply made, also very thin. I got my partner's name engraved into the ring, and you have to use a magnifying glass to see it. I have emailed this company over the last couple of days with no response as I want to send it back but have not had anything back after it said you would receive an email within 24 hours. I am very disappointed with the whole outcome of this site, and it will never be used again. I also waited 3 weeks for it to arrive; this ring is something I could get from my local jewelry store for £150/£200. Big con, avoid at all costs. I have emailed the company many times, also customer services. It's a shame I can't show people a picture of how shocking the ring is.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Jeulia UK
We are truly sorry that this issue has happened to you. We fully understand your disappointment regarding the quality, engraving and long‑waiting delivery of your engagement ring, as well as the frustration of receiving no reply after sending multiple emails for return assistance.
We sincerely apologise for the delayed responses. We have recently experienced a sharp increase in order volume, which has impacted our reply speed, and we ask for your understanding.
We genuinely want to resolve this problem for you. Could you please provide us with your order number or the email address you used to place the order? Once we get these details, we will locate your order and look into your case right away.
Looks and feels professional made…
Looks and feels professional made really happy
7 augustus 2026
Review zonder uitnodiging
Bought some sterling silver rings…
Bought some sterling silver rings stamped had then on my hand for 21 days and they are not real silver they are sliver plated and the silver is already coming off spoke to customer services asking for a refund and can I send them back they replied straight away and email nothing to do with my request. I emailed them back several times to be ignored. Wouldn't buy from here every again really poor products and really poor customer service
30 juli 2026
Review zonder uitnodiging
Antwoord van Jeulia UK
We are truly sorry that this problem has occurred. It is very disappointing to hear that the plating on your rings has worn off after only 21 days of wear, and that your previous refund and return requests were not properly addressed. We fully understand your frustration.
We sincerely apologise for our delayed replies. We have seen a sharp rise in order volume recently, which slowed down our response times, and we ask for your understanding.
We genuinely want to resolve this issue for you. Could you kindly share your order number or the email address you used to place the order? Once we receive this information, we will look up your case right away.
Thank you.
Very good site
Very good site. Easy to use. Great pricing and stunning producta
3 augustus 2026
Review zonder uitnodiging
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