John Grose Group Reviews 

Had a lad called Jamie he's was lovely patient and good at his job sold me a car I'm very happy with it

Kevin and Ryan were very helpful and honest during our whole experience including the hand over of the new car and the special touches that were given including a bottle of Prosecco for my mother’s 84th Birthday celebrations. Car was presented well with a full tank of petrol and fully charged, a rare thing these days. Enjoying the car and looking forward to the many hours it will take to learn of all the features this car has to offer. Thank you to everyone at John Grose

The salesman was very helpful, answered all the questions we , very polite

John Grose have always had their customers at heart, always ready to assist you even with simple questions right through to booking the service or MOT

The job of choosing our new car was made really easy thanks to Alex the salesman

All round excellant service , from my first visit, to picking up my new car. I would recommend Gary and John Grose, Ipswich to any one wanting to purchase a new car.

James Honeywood was excellent couldn’t have wished for better

Brought my first car from John Grose, Lukan made it easy for me he was very helpful without being to overbearing.
Can recommend John Grose and Lukan.

I would highly recommend. Sam was friendly and made the whole process so easy and kept in touch through out the whole process he gave an amazing service.

Really helpful

Great experience from start to finish, any questions were dealt with professionally and quickly. Sam our sales representative was helpful all the way through and after. overall a great service.

I’ve always been a ford fan even when working always had ford transits now no longer working decided on a kuga because with my medical issues I find it easier to get in and out of the vehicle and I find it a lovely car to drive

Car got recalled, left there and they offered a complimentary wash, left the car all day and they made us wait an extra hour, with two young kids and didn’t do the complimentary wash. Offered for us to go back for the wash and what a regret. Never told us it would be just an outside clean, asked for the car for the whole day and after we collected the car, it was worse than before. We had to clean the rear view mirror in order to be able to see, there was marks everywhere. To try to make amends they offered a “full valet” which only includes vacuum the inside. Now we lost a whole day, have been let down twice and they don’t even know what a full valet entails. Very unhappy

I recently bought a Puma Gen-E from John Grose in Woodbridge. The second car I have had from them and both times superb service. I was looking at a new one but Jack Faulds asked if I migh like to try one of their recent demonstrators. An inspired choice. A higher standard of fit,less cost a real no brainer for me as it is my first pure electric vehicle. He took great care to make sure I understood everything and phoned a week later to check all was well. Very highly recommended.

The staff were very helpful and we were able to test drive several cars before choosing the EV5. We initially had no intention of buying a full electric vehicle but are so pleased we did. Matt, the salesman, was very professional and was able to provide the answers to all of our questions and we were made to feel important throughout the process.

We have always been made to feel that we are valued customers whether we were changing our car at the time or not. We have dealt with CharlesGoodwin for at least 10 years and have trust in him.

I had my Jaecoo 7 less than one month and I had an issue with the radio and the charging pad for the phone. I contacted the garage and within minutes I had a call back to book my car in. Once my car was in the garage the problems were looked into and fixed within the same day and they had even washed my car which was lovely. The customer service was faultless and I want to thank Eden for being so welcoming and helpful

Erika was awesome

Great to be dealt with by James Honeywood, our amiable, efficient salesman who listened to our requirements and came up with the perfect car for my wife and I and which fulfilled all our needs

I would have liked to put a 5 star review as the service initially was great. On collecting my car- I noticed a dent on it. It was supposed to be brand new- no damage. I pointed it out to the sales assistant and his manager came to look. Sometimes, these things happen- I was fine to take the car as they assured me it would be fixed or a new bonnet put on. But the person who does the repairs was not available. So I took the car, with the expectation that someone would be in contact... John grose has never contacted me to sort this. I have contacted John grose and asked them what the plan is, but still have not heard from them so I am disappointed they have not rectified what they said they would (even though a brand new car shouldn’t be damaged!!)