John Grose Group Reviews 

Excellent customer service, purchased a used Ford Puma, had problem with air con. Booked car in with John Grose, was fixed same day with no charge. Staff were very friendly and went above and beyond to ensure we had a very satisfying experience.

We have always received excellent service from John Grose. For our most recent purchase we found Ben to be extremely professional, knowledgeable and friendly. Nothing was too much trouble for him. We even received a follow up call. 10 out of 10!

Handover was smooth & all explained well

We've bought a number of cars from John Grose, most recently an EV, over the years and have always been happy with the service we received.

Alex was very kind and helpful, and made the process of changing cars so easy for us.
It’s early days but so far I’m very pleased with the car (Kia picanto).
I also had Kia from John Grose once before a few years ago and I regret leaving for another company as I didn’t get the same attention and help with my car.

We have been customers of John Grose for over forty years and have never always had the best of care and consideration from every member of the team.
We have purchased many vehicles, for ourselves and our three daughters and would recommend John Grose of Ipswich to everyone.

Very happy with the car buying process at John Grose Ipswich. Jamie was great; friendly, helpful, very patient in explaining everything, and we didn't feel under any pressure to buy.

John Grose sales staff have always proved to be efficient, helpful, and a provide a pleasant experience when buying a new vehicle, and over the years I have bought many new cars from them. This proved to be the case again when I recently purchased a new Puma.

The service was good very friendly staff, good service & we are very happy with our purchase

Jack was so helpful he really made us feel comfortable, explained everything in detail can’t thank him enough.
He also followed up after we picked up the car to see if we were happy and did we need any further help with anything.
He is an absolute credit to the company

The salesman was excellent, very patient. He provided me with the financial options and explained in detail the workings of the new car. I feel confident that I can go back to Ford with any queries I might have in the future.

Mathew made everything very simple explained everything and helped set the car up to my requirements and very happy with the car many thanks for everything

Dislikes..
No handle on drivers side to help me get in /out of thr car ..
No boot release you would think this was standard on cars ..
Especially for thr disabled people

Great sales team who could not do enough to get us what we wanted. The after sales service was excellent.

Unfortunately I have had cause to edit my review. Well, having originally been very pleased with the service I now have no option but to warn others about buying a Ford product and dealing with a garage that simply cannot help you. The car was purchased on 1st June, within a month I noticed a transmission noise that I reported immediately. Unfortunately and this should have been a red flag for quality, nobody could have a look at the vehicle before October for warranty work! This should tell you that buying a Ford wasn't a wise choice. After three weeks of telling me there was nothing wrong with the vehicle, John Grose told me that they had at last detected the issue that I had reported. They allege to have involved Ford directly who have stated that this is a characteristic of the transmission. Utter nonsense. They offered me "half" a warranty if I keep the car and if I choose not to they will reduce my refund by £4500 from my purchase price. This is due to the mileage that the car now has on it, mileage that I continued to do because I thought that they could actually fix the issue. Long story short, don't use this garage and don't buy a Ford vehicle. A completely unreasonable manufacturer with completely unreasonable dealerships. All topped off with an attitude of, that's the way it is, followed by the standard "sorry you feel that way." Don't be fooled like I was. Buy Japanese, buy something from China, don't buy this rubbish and ignore any motoring press suggesting that it's anything above a poor quality product.

I had previously spent three weeks dealing with really poor quality garages where vehicles were either not as described or the overall emphasis was about the sale and not anything to do with the customer.

JOHN GROSE FORD WERE SIMPLY ON ANOTHER LEVEL!

Faith restored.
From the moment I arrived to view the car I was dealt with respectfully and how a customer should be treated when spending a large sum of money. I dealt with Sam Clarke. Sam appears to be a no nonsense guy and also assertive. The car was exactly how he described it and I couldn't be happier currently with my purchase. It wasn't just Sam either, on the day of collection I couldn't get me phone to pair with the vehicle. I then had two additional employees (I'm so sorry not have asked names) spending an additional half an hour pairing my phone to the car. All in a nice and relaxed atmosphere that was even fun additionally. This is a huge garage. To be given that much much time by people without them being pushy at all was a great experience.

Purchased and collected our first electric car yesterday the Geely EX5 Max.

Kevin and Ryan were superb the whole way through the process, from the second we walked in the door to the second we left with the car we felt like a valued customer to them and there support and contact was superb.

Can’t recommend Kevin highly enough for his correspondence through the process. The added benefits you get when you purchase the new Geely is ultimately the best I have seen! Also a mention to Ryan the sales manager who although didn’t directly sell us the car w bbqq met us and shook our hand on collection day as we arrived at the showroom.

Thank you so much again and see you in 4 years 😉👍

Excellent and knowledgeable customer service.

They were very helpful and talked everything through so I understood the car it was the first time I had an electric car so it was all new to me