I recently purchased a Puma Gen-E and had the pleasure of dealing with Grace throughout the process. She was incredibly helpful, professional and competent, and you would never have known she was stil... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I have used John Grose for many years to purchase my used cars and have always had a fantastic experience. This year, I decided to purchase a brand-new car and the level of service remained absolutel... Toon meer
Recently purchased a new Kia Sportage. Sales staff were knowledgeable and helpful. They provided a suitable vehicle for us to test drive unaccompanied. This meant we could assess and discuss the ca... Toon meer
Bedrijf heeft geantwoord
I just received my 3rd new vehicle from JohnGose Ipswich and as always the customer service was excellent. I was kept updated all the way through the process. Charles went through everything very eas... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Our friendly, local business represents the Ford, Kia, Peugeot, Citroen, OMODA, JAECOO, Chery and Geely franchises for sales, servicing and parts. Our dealerships are located in Ipswich, Lowestoft, Woodbridge. Motoring since 1888, and with customer satisfaction at our core.
Longevity & Customer Service
Geschreven door het bedrijf
- Customer satisfaction is at the heart of our business
- John Grose has been motoring since 1888. The key to our longevity is genuine customer satisfaction and we are proud to have won numerous awards for customer service, including the Ford Chairman's award - more times than any other dealer in England.
Contactgegevens
Head Office: Ransomes Europark, IP3 9BE, Ipswich, Verenigd Koninkrijk
- 01473 270707
- enquiries@johngrose.co.uk
- johngrose.co.uk
4,8
Uitstekend
3K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Very helpful staff
17 maart 2026
Antwoord van John Grose Group
Good Morning. Thank you for letting us know about the service that our team had provided you with, we're glad you had a great experience. Best wishes, John Grose Customer Service.
Excellent aftersales Service - great dealership
My daughter bought a Ford Puma in 2025 - their after care has been excellent, which is really unusual nowadays! She has a problem with the bonnet and the sales man who sold us the car - Lucan - was quick to resolve - would 100% recommend if you're looking for a new or used car. Brilliant service.
21 april 2026
Review zonder uitnodiging
Antwoord van John Grose Group
Good Afternoon. Thank you for your praise and kind comments about the service our team provides. Your recommendation means so much to us. We hope to see you again in the future. Best wishes, John Grose Customer Service.
Had a great experience
Had a great experience purchasing our new car from John Grose Ipswich. Luca was great to deal with throughout the process. Luca explained all the features of the vehicle and the hand over was very smooth. Overall a great experience.
17 april 2026
Review zonder uitnodiging
Antwoord van John Grose Group
Good Afternoon. Thank you very much for taking the time to leave this great feedback. We are glad everything went smoothly for you, and will pass these wonderful comments back to the team. Best wishes, John Grose Customer Service.
Alex Read was absolutely brilliant
Alex Read was absolutely brilliant, so helpful and polite. He answered any questions I had and nothing seemed to much trouble for him. Communication was also very good and the car handover was seamless. I would definitely recommend using this garage.
17 april 2026
Review zonder uitnodiging
Antwoord van John Grose Group
Good Afternoon. Thank you for sharing your 5-star review with us. We are very happy Alex could provide you with such a positive experience and we hope to be of assistance in the future. Best wishes, John Grose Customer Service.
Really good experience start to finish and very happy with our new car
Really good experience
7 maart 2026
Antwoord van John Grose Group
Good Afternoon. Thank you so much for your positive comments about our team at John Grose. If you're ever in need of more help, please let us know! Best wishes, John Grose Customer Service.
EXCELLANT SERVICE ALWAYS GIVEN,
9 maart 2026
Antwoord van John Grose Group
Good Afternoon. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Purchased a Puma Gen e
Purchased a Puma Gen e - really pleased with it. Many thanks to Terry for the excellent service throughout.
1 maart 2026
Antwoord van John Grose Group
Good Afternoon. Thank you for your 5-star review and comments; we appreciate your feedback. We are always more than happy to assist you if anything else comes up. Best wishes, John Grose Customer Service.
Thanks to John Grose Geely Ipswich
Been driving my lovely new Geely Starray Ultra for just over a week now. Four weeks ago I had never heard of Geely. The friendly support and spot on service offered by Ryan and his colleague Kevin made the whole process a real pleasure. Do pop in and say hello. They are lovely people. Their cars are nice too.
4 april 2026
Review zonder uitnodiging
Antwoord van John Grose Group
Good Morning. Thank you for taking the time to share your 5-star feedback with us. We are so happy to hear that your car-buying experience ran so smoothly. We wish you many safe travels in your new vehicle and hope to welcome you back again in the future. Best wishes, John Grose Customer Service.
Antwoord van John Grose Group
Good Morning. Thank you for your recent 5-star review. We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. We look forward to welcoming you back again in the future. Best wishes, John Grose Customer Service.
Chery and Charles A*
We recently took delivery of our brand new Chery from John Grose Ipswich. We was seriously impressed with the level of the service that we received from the start and thought our experience. Charles was an absolute gentleman, no questions were to silly to ask and he really did go above and beyond for us. We was made to feel welcome from the moment we walk in the door until the moment we drove off of the fourcourt. Highly recommend these to buy a car from. And Charles again was absolutely A star, we could not recommend he's services enough.
10 april 2026
Review zonder uitnodiging
Antwoord van John Grose Group
Good Morning. It’s wonderful to hear that you had a great experience with us here at John Grose. Thank you so much for supporting us with a 5 star review. We hope to welcome you back again in the future! Best wishes, John Grose Customer Service.
Great
Great, knowledgable, friendly staff who made the whole experience seamless. It was a pleasure to deal with Luca when buying our new car and he was always professional and friendly. He made the whole process so easy and has continued to happily provide us with advice after handover.
28 februari 2026
Antwoord van John Grose Group
Good Afternoon. Thank you for your kind words and 5-star rating. It makes us happy to know that providing our customers with the best service we can offer was reflected in your experience and we have happily passed your kind comments to Luca. If you ever need anything else from us, please do get in touch. Best wishes, John Grose Customer Service.
Excellent service from Garry Page at…
Excellent service from Garry Page at John Grose.Couldn’t wish for anything better.
9 april 2026
Antwoord van John Grose Group
Good Afternoon. Thank you for sharing your 5-star review with us. We are very happy Gary could provide you with such a positive experience and we hope to be of assistance in the future. Best wishes, John Grose Customer Service.
Choose Oscar at Ipswich - avoid Terry like the plague
Oscar was very friendly, efficient and helpful. Great salesman and took over from a guy called Terry who was extremely abrupt and rude in communication. He accused me of lying and pushed to make his sale despite me letting him know I no longer wished to communicate with him.
Thanks Oscar for saving the day! You were brilliant.
9 april 2026
Review zonder uitnodiging
Antwoord van John Grose Group
Good Morning. Thank you for taking the time to leave us your review. We’re delighted to hear that Oscar looked after you so well and provided the level of service we always aim to deliver. We’ll be sure to pass on your kind comments to him. We’re sorry to hear that another part of your experience didn’t quite meet expectations. All feedback like this is taken on board and helps us improve how we work as a team moving forward. Thank you again for your comments, and we hope to welcome you back again in the future. Best wishes, John Grose Customer Service.
This is the first time I have used John…
This is the first time I have used John Grose for getting a new motability car and found the service was very good. The salesperson Luca, was extremely helpful and knowledgeable and made sure I was comfortable with my new car. Great service all round, I would highly recommend.
19 februari 2026
Antwoord van John Grose Group
Good Afternoon. Thank you for your recent 5-star review. We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. We look forward to welcoming you back again in the future. Best wishes, John Grose Customer Service.
Having just bought a new Puma Gen e
Having just bought a new Puma Gen e , lam over the moon with it, great car. Salesman at the dealership went above and beyond to make the purchase as easy as possible. Took delivery on the 1st March, salesman has phoned me 2/3 times to make sure everything is okay. Would recommend John Grose
1 maart 2026
Antwoord van John Grose Group
Good Afternoon. Thank you for your recent 5-star review. We are very happy to hear that you got exactly what you wanted out of your experience with us and hope to welcome you back again in the future. Best wishes, John Grose Customer Service.
John Grose Ipswich - Geely EX5 Purchase.
We recently purchased the Geely EX5 and were thoroughly impressed - not only with the car itself, but also with the exceptional purchasing experience provided by Ryan Goldsmith and his team. The entire process, from test drive to finalizing specs and pricing, was incredibly straightforward. Ryan kept us informed every step of the way, including regular updates on the estimated delivery date. Thanks to Ryan for making the experience so smooth and enjoyable - highly recommended!😊
26 maart 2026
Review zonder uitnodiging
Antwoord van John Grose Group
Good Afternoon. Thank you for taking the time to let us know how we did, and for rewarding us with 5-stars! We really appreciate your kind words and recommendation and hope to be of assistance to you again in the future. Best wishes, John Grose Customer Service.
Kevin and Ryan were amazing throughout…
Kevin and Ryan were amazing throughout my experience. No sales pressure and provided numerous quotes and I kept going back and changing things. They explained the whole process and in the end how could I not buy from them! They were great!!! Kevin personally handed over the keys and gave me the latest update of the features of the vehicle. I will be going back when I switch my car again. 5 star service and the car speaks for itself!! Go and test drive one!!
3 maart 2026
Antwoord van John Grose Group
Good Afternoon. Thank you for your kind words and 5-star rating. It makes us happy to know that providing our customers with the best service we can offer was reflected in your experience and we have happily passed your kind comments to Ryan and Kevin at Geely. If you ever need anything else from us, please do get in touch. Best wishes, John Grose Customer Service.
Excellent experience from start to…
Excellent experience from start to finish with Ford John Grose. Bought a PHEV Kuga in March 2026.
James Honeywood was our main point of contact. He was very efficient and easy to deal with. Communication skills were top notch. Would recommended and will certainly use again in the future.
1 maart 2026
Antwoord van John Grose Group
Good Afternoon. Thank you for taking the time to let us know how we did, and for rewarding us with 5-stars! We really appreciate your kind words and recommendation and hope to be of assistance to you again in the future. Best wishes, John Grose Customer Service.
The complexities of purchase and the…
The complexities of purchase and the Motability Scheme were smoothly navigated by Charles Goodwin at Grose Ipswich. A patient and considerate individual.
15 februari 2026
Antwoord van John Grose Group
Good Afternoon. Thank you for sharing your 5-star review with us. We are very happy Charles could provide you with such a positive experience and we hope to be of assistance in the future. Best wishes, John Grose Customer Service.
No pressure great service
We went to John grose as our old car let us down.
Met David lister, we gave him our requirements ie large boot space.
He had a little chat to find our what type car we were looking for this included price milage and extras.
David found our car with no pressure at all, the car came over with in hours, we checked it over, ask for some small bits to be sort.
With in week we have a fantastic new car.
Great service very thankful.
2 april 2026
Review zonder uitnodiging
Antwoord van John Grose Group
Good Afternoon. Thank you for your 5-star review and comments; we appreciate your feedback. We are always more than happy to assist you if anything else comes up. Best wishes, John Grose Customer Service.
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