Journey Bikes Reviews 

Journey bikes was seamless from ordering online through delivery. It is a bit of challenge regarding communication to discuss and issue as assembling the bike. They did respond to email just a bit longer (days) than anticipated. Bike was what was advertised and delivered.

We love the bike. But when your guys packaged the bike they damaged the back fender. It is broken. It was not broken in shipping. Because the box and the packaging was not damaged. I still have not heard anything about you replacing the fender!

Love the new bike. Wife is loving it and every Sunday we take long rides to the beach.

First, my bike was very badly damaged. The box was a mess and don’t know if it’s because of the warehouse or UPS. Trying to contact anyone at JourneyBikes is beyond frustrating. It’s taken me a week to get a response about what I need to do with this damaged bike. I would expect better for the prices of my electric bike. Now, I have to wait for God knows how long to get a replacement.

I'm very happy with the bike, but I can't do 5 stars due to the time it took to put together and I can't get the front fender to fit. Customer service from the manufacturer wants video proof. So, wish I had done that prior to giving up and removing it. Back to the drawing board. The bike however, works well and is fun to use. I recommend going straight to YouTube for assembly instructions. Both my husband and I concluded the included instructions were not helpful at all.

We love our bikes and customer service from Journey was great. The only thing was that the manufacturer took a lot longer to ship than expected. I don’t think that had anything to do with Journey.

I had wanted an e-bike for quite a few years. I am almost 60 and wanted something to ride, or assist if I needed it, and to ride for pleasure. I did a lot of research and read reviews. I was skeptical about ordering on line sight unseen, but I was very pleased with the bike. Instructions could have been a little better, but the product is great for the price (and I shopped around)! It is more than snappy, even my family members were surprised. Battery lasts a long time. I would highly recommend it. It's so fun.
It makes you want to go on a bike ride. Company was great.

I bought this ebike for my teenage son to get around town and offer him some freedom. He loves it, I love it, the whole family is so excited about it. I assembled the bike in only a few minutes and was very impressed with the quality of the bike. It was shipped to us promptly. I'm now shopping for my own ebike so we can ride together! There is no way I can keep up with my manual 7x3 mountain bike!

My only complaint is with the instructions. They could be more descriptive.

Excellent company to buy a bike from. Awesome customer service.

Absolutely cannot stand your company and you won’t post this anyway so I won’t waste my breath!

Journey bikes was great all around but one of the suppliers bikes is not while journey bikes had great customer service there supplier evokes did not. Ordered 2 bikes for 2000.00 dollars and both had several spots of paint damage for which they send a small bottle of touch up paint, this is fine if it’s a spot but both fenders were badly scratched do to poor and careless packaging. 1 rim had two colors of paint damage and only received to paint for one color but even that wasn’t going to fix the paint would have been horrible looking. Fact is 2000.00 for a couple bikes and they couldn’t handle it properly.

Nice a easy to deal with and delivery is fast this is my second time ordering from you. Will order again in the near future.

Journey helped me find my perfect bike. I love that the ecotric is so sleek and pretty and gets me up San Francisco’s crazy hills. It doesn’t even look like it has a battery! People are surprised when I zoom by them on steep hills with my kiddo on the back. I would definitely order from journey bikes again. Their customer service and instructions are fantastic.

Bikes arrived in 2 weeks in excellent condition and work beautiful for the last few months. thank you

You shop around for a bike that is going to take care of your transport needs while you save up for a car. You live on a hill and see and electric bike that offers “hill assist” as advertised. You ride the bike for a month and it starts having issues. You think this is normal because you’ve never owned an e-bike, but your confident you can handle it.

You reach out to support and they tell you parts are back ordered after needing new brake levers after almost being almost hit by a Prius. You finally recieve the new brake levers, but your brake button has been chewed up by trying to ride in a broken lever that is back ordered but you still need to get around. You then have even more intermittent power issues to the point that you are riding at about 25 miles per hour when suddenly your throttle dies and you flip over your bike, scrape it up and damage your screen as wel as recieve get a hand scrape that takes you out for a month for healing. You’ve been waiting for “support” to get a new controller in. Your hand is pretty messed up from the fall you took from a defective product you purchased that does not work as advertised or intended. You inquire about a refund or having them send another bike and they said you are past the return policy. You are told basically to eat crow and they will work on fixing the issue. So you’re out a bike and mode of transport for ANOTHER 2 weeks. The controller finally arrives. You’re excited to install because you e spent so much money in a bike, you’re hoping this fixes the issue to get back on the road. You notice the old controller had 3 wires fused together at their connection. Obvious poor craftsmanship. You finish up pairing the connections and your bike is up and running again…..

For a week.

You’re riding on a decline, so your motor is t engaged. You’re confident now that you’ve replaced the part the support has sent out. All of a sudden you feel a hard vibration, a loud whining noise, whirring and all of a sudden your pedal assist is not longer worker and you have to make it back up your hill on a heavy ass bike with no power that’s supposed to be hill assisted for this exact purpose. You have to push your bike home because riding it on hills without hill assist sucks.

You reach out to support and they inform you the hill assist is only intended for very minimal travel up a 15grade road.

That was not advertised.

I was under the impression I was receiving a quality item that was going to serve my purpose, but I now see once I’m outside of my warranty, I’m screwed if anything ELSE goes wrong with this bike.

Your website said about 30miles of range on a single battery charge.

I ride 3 miles to my gym and 3 miles back.

That’s 6 miles.

My last half mile is about a 20 grade road, so you’d think it would handle within the normal parameters but it doesn’t.

I’m upset because of the process of the warranty.

If a bike has this many problems in your first three months, replace the thing as a courtesy to a customer who has spent $1000 on an inferior product because you guys want to make as much as you can.

Your controller is basically your own pvc board. Kinda reminds me of a pi board. I’m assuming you guys coded yourself. So there’s no telling how much your “software” is worth. The gram is heavy, not an aluminum frame it appears, so the only thing I can see justifying the $2,000 original price tag would be the engine and the aluminum rims. I would say those are probably the best parts of the bike, but my ducks motor is is out and your guys are wanting to replace individual parts until it’s fixed.

With the shipping delays and lack of parts as well as how this bike is not working as intended is why you get a 1 star.

I would be happy to remove this review if your customer support would do a better job in ensuring I’m back on The road.

I will be seeking legal advice into the matter.

I would love to settle this matter out of court.