Journey Bikes Reviews 

I prepaid for the bike on February 21, 2021 knowing that it was due to ship Mid April. Which it kept getting delayed. Then the first bike you shipped me which you shipped out late May was completely wrong and then a week later I finally get the correct bike. I understand that the box was showing the right bike but don't ever ship anything out without checking the contents of the box first.

Journey Bikes customer service is stellar. Since my bike has not arrived yet I have contacted customer service several times for shipping updates. Their responses have been timely and informative. I would have given 5 stars if I had received my bike. I’m patiently waiting.

I absolutely love my bike. It came in pristine condition not a blemish on it. It rides like a dream and is very easy to operate. I am a 72 year old woman who still enjoys biking and with the electric assist it makes my ride so much more enjoyable. Also I assembled the bike myself with the help of youtube tutorials. Best purchase I have made and Journey bikes was so helpful.

This cleverly designed and conveniently delivered machine gas given me more flexibility and access to the City of New York. I can reach any part of NY including Staten Island. The power is enabling for a 275 pounder like myself and it carries me with confidence. I haven’t found anything yet that seems like a flaw. I’ll keep you posted

Very nice bike , the seat is comfortable the quality is good
The problem was that took a month to receive my order , but happy with my purchase and a good price!

Shipping was lightening quick and free.
Best price on the web for the bike by a large margin.

Customer service is awesome. Just hoping the delivery date is acurate that I was given and I get my bike when told..

Moved delivery date 2 times forced me to cancel order as I did not want to wait 2 months for my bike.

Have not received bike... only a simple email about stuck in shipping.

But my card was charged full amount.

Still waiting for my bike. Hope it arrives someday.

I have no received my bike yet but let me tell you I have gotten prompt service!! As soon as I send an email with questions Jason has gotten back to me in a timely fashion and is very knowledgeable and helped me pick out the right bike for me. I can hardly wait for my new bike to arrive !! I highly recommend journey bikes !!!

Great. Got my bike two weeks early.

They communicated quickly about the non availability of the bike I ordered and were prompt at responding to my response. They also got the bike shipped quickly and it arrived much earlier than their original estimate for delivery. Lastly, they were the best price found on the internet.

Sent me the wrong color. Wanted red and silver, got 2 red ones

I'm happy with my bike which I received in a week but still have not received the basket for it 3 weeks later. I've reached out to customer service 3 times and all I've heard is he can't reach his nakto rep. I also tried emailing nakto but did not receive an answer back. I got tired of waiting so I ordered one through the nakto website and to my surprise I received it in 2 days. I'm hoping to get the $29 I paid for a basket that should of been sent out with my bike. Sorry Journey Bikes but you failed with this customer. Update-Thank you Jason from customer care for refunding my $29 and I'm much happier now.

The purchase went smoothly. I preordered my bike and was told I would have an update. However I haven’t received any update and I’m becoming quite concerned as I have paid for my bike in advance. They said it would be available in April however it’s April 15th and still no idea if and when I will receive my bike. I put off writing this review hoping I would have my bike and more to review; however this is all I can say. Communication is key to happy clients.

It's ok. I haven't received any word on the status of my orders. So kinda hard to share a review.
I did how ever order an extra battery and the younge woman that took my call was very nice and helpful.
Lookin forward to my new bike soon.