Journey Bikes Reviews 

I have had a bike since November that doesn't work did not work from day 1. After going back and forth w Journey and xtreme, being sent every part I thought possible, some being sent multiple times, because maybe the.new one they sent didn't work?! Who knows. Finally I took it to a bike shop who finally got it running w the original parts. Road it 10miles and the motor died! No word from xtreme and journey only responds to say xtreme is busy. I would never buy a bike over the internet again. What a rip off.

I’m trying to get bikes from east coast to remote Alaska and Jason helped with all the permutations of that quest!

Great experience. On time delivery. Fantastic product at a great price. Friends and family love my new bike.

I purchased a pair of bikes from Journey, a 48v rubicon mountain ebike and a 36v classic cruiser for my wife.I think both bikes were very reasonably priced. The bikes were exactly as advertised and required only minimal assembly. That being said there were no instructions regarding this final assembly. Which requires front fork alignment as well as brake adjustments. Customer service regarding my questions about delivery and specifications before the purchase were excellent.
After final assembly I had additional questions about front fork preload adjustment and adjustments to the rear suspension, USB connection which the mfg had changed. My questions about suspension and fork adjustments have gone unanswered. This is the reason for the 4 rating.

Haven't received bike yet ,but I believe it will be just what I need. Looks very well made, lookin forward to trying it out.

I LOVE this bike!
Once I found the assembly instructions on the Ecotric website it was extremely easy to put together.
Journey bikes answered any questions I had immediately. I received my bike in 3 days! That was amazing!

I bought this bike for my girlfriend and it is overall a good women's ebike for 700. The 350w motor paired with the 36v battery is a decent combo and has decent power and cruising speed. I would have gave it 5 stars but when I finished assembling the bike I noticed that the rear brake cable was damaged and had a bad smashed spot on the line not to bad though probably from shipping. The rear disc brake was not the best of quality and required some adjustments but the front brakes are good. So overall I would say this ebike is pretty good and my girlfriend loves it. Thanks

Well packaged, came out of box in perfect condition. My boyfriend assembled in 30-40 min. Arrived in 7-10 days of purchase. Rides so smooth, extremely quiet. Love it !

I’ve only had this bike a week but it’s very fun, I really enjoy riding it. Being a first time e bike rider it took a little while to understand how it works. Sometimes the pedal assist seems very fast. The only suggestion I would have for this bike is better instructions for 1st time riders.

Journey Bikes have excellent choices. The customer service is excellent too. They assisted me very promptly multiple times during the assembly of the bike. It was my first time assembling a bike, so was nervous. I will be going back to them for my next bike for sure.

I received my bike on time, it was as advertised. The only issue I had was the basket hardware was missing. However once advised of this Journey Bikes sent me the missing parts within a few days. Customer service got back to me right away. As for the bike itself it rides great, is a solid put together bike. Very happy with it and this company

Amazing experience - I had my eBike assembled and delivered. Will definitely use this business again!

Looked all over for a good priced bike.
Found and purchased two bikes.
Love the bikes and customer service.

They didn't have the bike I ordered so there you go!!!

Manufacturer originally said bike would be available in April then changed until July journey was more than corporative with giving back my refund.

My wife and I started riding together several months ago, then during a trip back home with a strong headwind, she proclaimed she was done. After getting her new ebike, she's in love with riding and can't believe how much fun it is. Thank you Journey Bikes!

Excellent customer service before purchasing; all my questions were answered so I could make an informed decision.
Thank you!

Excellent transaction. Great price, super quick shipping and a fast answer to a question I had. The X treme X cursion mountain bike is perfect to ride anywhere.

I am very happy with my new ebike. Bike arrived quickly and well boxed with no damage or issues. My only issue is that the included manual for assembling the bike there are no instructions for assembling the fenders or the bike rack. Otherwise I would have given five stars.