jtexpress.ph Reviews 195

The worst courier ever ..don’t have delivery ethics.I was calling them for the delivery no response and no call back.J & T is one of the worst courier service ever i seen in my life. for the reference the tracking#JTE400013840565... supposed to deliver my items on 28 Aug-2025 which was ordered from Temu..i was keep on calling and sending messages,no response,no call back.i dont know who is the right person to contact but i felt it is one of the worst courier services in the entire planet.

The worst courier ever ..don’t have delivery ethics and they will be sending 1000 messages but when u call no reply and not delivering on time ..

The worse courier service in the world
Really surprised a company like this operates in Dubai

Been waiting 7 days for my parcel
Customer is rude
Hanged up on me
Tell me I don’t pick up my phone when courier is there LIES
no communication
Tracking system is awful

Do not recommend this firm
Don’t bother phoning in highly unprofessional

Never felt so insulted in my life

8 days and still no parcel

I give up

J and T Express is the worst delivery service in the Philippines. Their drivers are rude and unhelpful and don't care about delivering your package. Their customer service sucks and they don't care about your packages as they deliver it in very poor condition. I wouldn't use J and T if it was the only delivery service in the Philippines because of how bad it is.

They always deliver around 1pm or 2pm which is we really need to sleep because our duty is graveyard. Please tell to all your delivery riders to deliver around 4pm or 5 because after 12nn that's the only time we can sleep. It's really annoying when you got your sleep already and then someone will knock on the door,

Worst customer service in the world. The cheap shipping cost explains the quality of service they can offer. Staff are rude and unhelpful. I sent two medium boxes from Cebu to Laguna but one box gone missing. Worst. Your items are not safe. Do not risk with this courier.

I ordered 2 sets of V380 5G dual lens dual screen outdoor CCTV camera cost of P575 and what I've got is a box of 2 tubs of cookwares cleaner. Package is in bare carton wrapped with only J&T plastic bag. Very disapponted.

J and t has a lot of sorting problem! And they even have an incompetent employee of the year! just wow! Either they have “sorting problems” or delivery man forget my package on the warehouse. Lol I’m working at night! When i have a emergency delivery man gives me attitude and when they do have problems i need to adjust! Yall should learn not to waste a minute of time I’m working youre working then yall should do your job properly not just giving me a
“Im sorry i will call you back i think I forgot your package “ then again i will wait for another hour! Instead of sleeping cause idk my friends can contact me while your employees cannot! What a good damn magical phone they have lol.

DICEN QUE ME ENTREGARON MI PAQUETE Y NO LO RECIBI, ES LA SEGUNDA VEZ QUE ME HACEN PERDEDIZO MI PAQUETE.
HAY QUE IR A LA PROFECO PARA QUE PONGAN EN ORDEN A ESTA EMPRESA, SINO VAN A SEGUIR ROBANDO. MI NUM DE GUIA ES JMX100469561817
mi celular es 5634556717 espero respuesta de la paqueteria

Unprofessional team. They just play with system by updating some status, but no actual action. I have been waiting for a consignment, which was reached in their Sharjah location 3 days back (as per the tracking) to deliver in Sharjah. But not yet delivered. No response to my messages and calls to toll free number & the provided number of delivery man. Totally pathetic service.

They did not return the money knowing that the seller is scammer. They still tolerate scammers activity. Connivance with the scammers....

FRUSTRATING!!!
I made a typo in writing my address.
An address that does not even exists

I tried to inform the courier ahead of time but they wont compromise.

they actually told me that I should be the one who will go to their area!

You guys should have a business process for typographical error for accidental or change of address.

And you know what?
You can even ask for a fee for change of address.

Very very very bad delivery
They rescheduled your delivery without any information
lier

La paquetería es pésima; tuve que recoger mi pedido en una de sus bodegas; su servicio al cliente es pésimo, los teléfonos no los contestan y no dan solución.

The worst company in the world

i have received my delivery very fast, the delivery guy was very friendly i opened the door he gave me a big good morning smiling and with such positive attitude i think his name is Anwar Shahani as i saw in the message, i saw the same delivery guy at two different location and same attitude only this make a different experience.

this logistics is too much difficult to deliver the parcel from the costumer its not recommended and they have bad service as my experience with them , even their drivers or delivery drivers too rude ..

Es una porquería de paquetería, no solo roban los paquetes sino también los mensajeros son de lo peor.
Me aventaron mi paquete y arruinaron el producto, al tratar de tomarles foto la tipa trató de agredirme todo esto quedó capturado en varias cámaras de vigilancia.
Al contactar a la mensajería solo se disculpan pero no se harán responsable de mi producto.
Al final se levantó el acta correspondiente ante el MP por agresión y se levantó queja con Profeco.
Es de lo peor esta empresa

The worst shipping company i have dealt with. Absolutely, no credibility, timings and appointments is not in their dictionary. Received a call from the delivery boy to collect shipment but he never show up.i tried to text him and tried to call him several times but he never answers

J&T Telok Panglima Garang PJS020 want to return Jalan Taman Dato Hormat branch. 7/6/24 around 9:50am, I WANT TO DO RETURN, she gave me the wrong information and then no apologize from her, instead she ask me to go to other branch!!! She say I need to get the barcode when I already have the return label paper, I have a hard time to get that coz my officemate is in the hospital, she hold that shopee account, and then after I received the barcode, she say I need to go to parcelub, and then suddenly she say, actually we can proceed without barcode but need to pay 7 ringgit, I was like what!! I dont mind to pay instead of ask me to go to parcelhub which is so far from me!!!! Nightmare CS!!