Jumia Reviews 

Firstly I had ordered a foundation online and the payment was not going through because there system was down so I decided to make a call. I called them to place an order and they weren't able to confirm the order number so we canceled the order. Then I decided to try my luck and order online and finally after trying so hard it went through. Then I get two delivery agents coming on the same day stating that I haven't paid for the goods and I did pay I even showed the guy my mpesa and online payment. I canceled the order and asked for a refund and I received it. Please improve your services this is the first time I have been disappointed. If you want proof I can send it to you. I have the picture

Excellent company and website. The products arrived on time and at a better price.

It a nice online service but could really do alot of things better

I love buying from jumia but I think the problem with their QC protocol which they need to take it serious.

The bouncy baby hair I Purchased, does not in any way look like the one placed on the advert page; Color wise, appearance and nature . Also, wish their was a picture section to show product purchased taken at delivery or pickup station. The 2 star rating was because the hair was really bouncy, I appreciate that. Dear Jumia, Pls ensure that vendors place exact pictures of what the sell and their vending names so that we know whose product to avoid. Thanks

I've been seeing some fake price tags on their products been uploaded on Facebook

jumia SELLS FAKE TELEVISIONS NOW. The post says FULL HD TV so i purchased it, when i got the tv, the resolution was so poor that it hurt my eyes. I requested a return the same day. Fake company. Selling fake products to its CITIZENS. STOP DEALING WITH CHINESE PEOPLE YOU ILLITERATES.

Jumia is a great place to get your products.

I am highly disappointed,what was brought was entirely different from what i saw online,i am nevet going to shop with jumia again,infact i am deleting the app😡😡😡😡

One product I ordered was genuine.

But They label some of their products 'Generic' which to be realistic on SOME of the products is honestly interchangeable with Fake...

They do it to get plausible deniability if customers complain i suspect.....

This is the worst online company in the world, terrible and disgusting! I paid N10000 for my items to be delivered at my house but the stupid and irresponsible delivery driver parked his van in the middle of the market in Oshogbo ( which was over a mile away from my house) and he asked me and other customers to meet him there to collect our orders. We had to walk everywhere in the market to trace and find him, useless delivery driver. But I paid a fortune for delivery and not to travel over a mile to collect, absolutely useless Jumia and it’s driver.

On two occasions, which accounted for N20000 for delivery, that we could not find the useless delivery driver in the middle of the market in Oshogbo, he reported it as ‘FAILED DELIVERY’!!! And useless Jumia blocked me on their POS!

A company that doesn’t listen to customers complaints would never improve. I am so pissed off with Jumia, absolutely pissed off. I paid for delivery, you must deliver it.

I am a very frastrated customer. I ordered a phone which i paid on delivery only to get a different product, after calling for the return they took 2 days to pick it from me and since then no communication. Its now 7 working days still waiting waiting. Poor customer service!!

wish I read the reviews before placing an order. They are taking too long to respond and there is a lot of miscommunication .I canceled the order after realizing it was goin to take longer than expected ..than the specified time at the time of purchase and now after confirming the cancellation I can't get my refund and no one is responding . What a disappointment ! I want my money back before I take further action

Jumia surely !!! i bought a SILK ( mark the word silk ) durag for 699 and got something that looks like a net it has those holes found in nets and it was supposed to be silk material Surely

Jumia is a scam. When they failed to deliver, instead of reverting my money to my bank account, they kept it in jumia pay. I have requested severally to move my money to my bank account to no avail.

I ordered jergens ultra healing lotion ,,it was delivered today and its fake,i regret shopping with you.

Jumia staff Agents never disappoint.
I recently ordered goods that were delivered in different days and i loved the service.

I hate it and this is the last time I'll ever order anything from your stupid online services. I immediately place an order and proceed to pay and even get a confirmation that money has been deducted from my M-pesa, and now it's saying order cancelled, yet my money is gone. Do you think I'm stupid! You people are the worst. You had better refund my money or your nightmare has just begun. Morons!! Stupid frauds!

They have the worst customer service...
I called customer service a lady picked up and told her am not seeing an option for selecting colours,she asked me what item,i told her bra and immediately she put me on hold even without telling me she was putting me on hold and after few seconds she hanged up.